Paul Bryan and Tania Gomez recap a huge two months: the National SIL Summit, fresh short-term respite (STR) guidelines, the new NDIS Price Guide, Tania’s Auditly AI policies pilot, Provider X highlights, and what’s coming up for November/December (including two free community sessions).   Episode Highlights: 00:00 – Welcome & why this is a Sept/Oct double wrap 01:05 – National SIL Summit: 170 in-room + 100 online, format & feedback 03:35 – Behind the scenes: hiccups, learnings, shout-outs (hi, Chris!) 06:05 – Paul’s wins: Provider X Melbourne, Profitable Provider October on-ramp 08:00 – Auditly (AI policy platform): what it does, why it matters, pilot details 12:55 – AI as leverage (SXSW takeaways, using tech beyond email drafts) 15:10 – Short-Term Respite (STR) guidelines: what’s in/out, kids, travel, food 19:55 – New NDIS Price Guide: expected shifts, ops impact, change management 22:50 – SIL Summit recordings inside Provider Collective (how to access) 24:05 – Paul’s Dec/Jan free sessions: Holiday Like a Pro & 26 Launch 26:15 – Coming soon: Future-Proofing your SIL/SDA books (timelines) 28:40 – November on-ramp (bonus intake) & why community going solo 30:10 – Final thoughts, subscribe/ratings   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #SIL #SDA #ShortTermRespite #PriceGuide #AuditReadiness #Policies #AIinNDIS #Australia

Tania Gomez and Paul Bryan sit down with Amy Gray, founder of NDIS Blackbelt and mum to Illyana, to explore how lived experience can reshape provider culture, retention, and day-to-day care. Amy shares practical frameworks (built from the cracks she’s lived through) to help providers turn heart into sustainable strategy.   Episode Highlights: 00:00 – Welcome & Amy’s story: parent, nurse, founder 02:15 – “Personal pain to professional purpose” why she built NDIS Blackbelt 05:20 – The gap families live in vs what services deliver 07:10 – From lived experience to usable frameworks (not theory) 09:05 – The Five Rs of Retention: born from turnover & instability 10:30 – Breaking Barriers Workshop & Culture from Day One induction 12:00 – The “Language of Us”: changing culture by changing words 14:05 – Heart vs strategy: how to avoid burnout and “hollowing out” 16:40 – Rhythm rules: culture as repetition, not policy 18:25 – Being “too close” & building structure around lived truth 20:10 – Legacy: doing good with pain; modeling resilience for kids 22:05 – The one thing providers should remember: culture is everything 23:20 – “We’re not building a workforce—we’re building nervous systems” 25:00 – Habits, language, and cultural tattooing (deliberate, repeated)   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #DisabilitySupport #AlliedHealth #CareLeadership #ProviderCulture #Retention #LivedExperience #Australia

Tania Gomez and Paul Bryan sit down with Michael Clark (Athletic Koala) to unpack how NDIS providers can build a reliable flow of referrals, without burning cash on ads or burning out. Michael covers what actually works: authenticity over polish, relationship-driven marketing, becoming referral-worthy, and using LinkedIn & podcasting the right way.   Episode Highlights: 00:00 – Intro & why consistent referrals matter more than ever 02:05 – The #1 marketing mistake providers make: not being themselves 04:10 – Ads strategy: why paid is “short-term rocket fuel” (and what to do instead) 06:40 – Crafting a promise you can actually keep (and putting it in your ads/website) 08:30 – Trust at scale: how to become genuinely referral-worthy 11:10 – Reliability beats “gloss”: consistent, predictable, and reliable wins 13:15 – Specialise to be remembered (you can’t be “the everything” provider) 15:05 – Podcast power: relationships, downloads (and how to start smart) 18:40 – LinkedIn that works: help first, connect with leaders, be human 22:10 – Relationship compounding: keep promises, give generously, follow up 24:30 – If starting from scratch: the lowest-effort, highest-return moves   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #NDISMarketing #Referrals #LinkedInMarketing #PodcastMarketing #AlliedHealth #DisabilitySupport #Australia #CareBusiness

Paul Bryan and Tania Gomez sit down with Gabriella Ptasznik (Founder, GRP Speech Pathology) to unpack how an all-mobile allied health team (40+ speechies) is staying viable and person-centred amid pricing freezes, travel cuts, and rising costs. We cover efficiency without cutting care, AI-assisted documentation, wellbeing-first leadership, KPI visibility, telehealth pivots, and communicating change with certainty.   Episode Highlights: 00:00 – Intro & why this topic matters now 02:05 – What policy & pricing shifts look like at ground level (travel, wages, rent) 04:10 – Efficiency without cutting care: templates, automation, admin capture 06:05 – AI for notes (Heidi), freeing time for better therapy & records 08:00 – Supervision, leadership curriculum & consistency across teams 09:40 – Protecting clinician wellbeing: debriefs, buddy systems, flexible work 12:05 – Talking about “change” (without saying “change”): certainty + cadence 14:00 – Communicating with participants: person-first framing & continuity 15:45 – Mobile service reality: auditing schedules, reducing dead time 17:10 – When long drives don’t stack up: shifting to telehealth (done well) 19:00 – Data that drives decisions: KPI tool synced to practice software 21:15 – Low-cost dashboards (APIs → Sheets) vs expensive BI tools 23:00 – Advice to new providers: sober market view, systems early, grow a team 25:00 – Where to find Gabriella & GRP Speech Pathology   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #AlliedHealth #SpeechPathology #NDISCompliance #Telehealth #CareOperations #CareTech #DisabilitySupport #Australia

In this episode of the Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez sit down with Faraz Khan (Vertex360) to unpack how NDIS providers—including small and new providers—can use the right tech stack to lift compliance, reduce admin, and protect thin margins. We cover when to adopt systems, avoiding “shiny tool” churn, onboarding & change management, and what auditors actually want to see.   Episode Highlights: 00:00 – Intro & why tech matters now (even for small providers) 02:05 – Is infrastructure only for large providers? Why starting early pays off 04:10 – The real reason system changes fail: training vs features 06:00 – Building for compliance first (CRM → rostering) & tailoring workflows 08:05 – Onboarding done right: structured sessions, unlimited training, account managers 09:30 – “Do I need a new system?” The audit-panic test & live compliance dashboards 11:05 – Roster smarter: groups, 1:1, geo-restrictions, signatures, in-app plans 13:15 – All-in-one vs patchwork: ditch PDFs, emails, and DocuSigns for one source of truth 15:00 – Pricing reality: thin margins vs pricey software; cost as a barrier to entry 16:10 – Change management: phasing adoption (start with rostering, then intake, etc.) 17:30 – What the Commission asks for now (beyond shift notes) & being audit-ready 19:10 – Final tips + how to reach Vertex360   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #NDISCompliance #NDISSoftware #Rostering #CareTech #AgedCare #AlliedHealth #DisabilitySupport #Australia

Hosts Paul Bryan and Tania Gomez sit down with Trystan Conway (Conway Consulting Group; physio, ex-cofounder of a $50M national provider) to unpack the federal Thriving Kids announcement—what’s known, what isn’t, and how allied health and paediatric providers can prepare. We separate facts from spin, assess risks vs opportunities, and map practical next steps for clinics.   Episode Highlights 00:00 – Welcome & why this out-of-sequence episode 01:05 – What the Minister announced: scope, funding headline, timelines 02:30 – What we actually know (and don’t): facts vs speculation 04:05 – Funding model questions: block funding? Medicare items? access pathways? 06:05 – Are current NDIS kids staying? What about “mild–moderate” language? 07:15 – Foundational supports vs Thriving Kids: overlap or replacement? 08:40 – Allied health lens: where do OTs, speech, physio fit (really)? 10:05 – Biggest unknowns providers need clarity on (pricing, referral routes, capacity) 11:20 – Risk check: threat, opportunity, or both? 12:45 – Transition risk for paeds providers; class & gap-fee concerns 14:10 – Practical moves: partnerships with GPs, schools, MCH, playgroups 15:15 – Diversification ideas: mixed caseloads, groups, parent education, digital 16:30 – Track early signals: referral trends, scenario-model your revenue 18:00 – Preparing teams & clients amid uncertainty; advocacy that lands 19:30 – Final advice for owners: manage risk, control what you can, collaborate   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #AlliedHealth #Paediatrics #ThrivingKids #FoundationalSupports #EarlyIntervention #NDISBusiness #NDISAlliedHealth #HealthPolicy #Australia

Hosts Tania Gomez and Paul Bryan run a live experiment: they “interview” Toby—an AI agent trained on their posts and sector updates—to pressure-test what AI thinks about NDIS growth, compliance, collaboration, person-centred care, and staying adaptable through rapid change. Where’s it generic, where’s it useful—and what should providers actually do next?   Episode Highlights: 00:00 – Welcome & today’s experiment: meet “Toby,” the AI consultant 01:35 – Biggest lie in NDIS business: doing everything yourself 03:05 – Collaboration that works (SIL + therapy partnerships, shared referrals) 04:40 – Scaling person-centred care without losing the individual touch 06:10 – What AI can (and can’t) do for person-centred practice 07:45 – First fix for overwhelmed providers: visibility into core processes 09:05 – Quick win: simple PM tools (Trello/Asana) to reduce admin chaos 10:10 – Matching tools to budget & your current stack 11:10 – Grow or play safe? (Strategic growth vs. risk, in a changing NDIS) 13:05 – How to stay adaptable: continuous learning, open comms, flexible tech 15:00 – Compliance sanity check: when to bring in a specialist 16:05 – Ops & growth support: where Profitable Provider fits 17:10 – Will AI replace us? (Spoiler: it replaces those who don’t use it) 19:05 – Training AI on your own processes for better decisions 21:00 – Beyond “ChatGPT for posts”: real AI agents that reduce duplicate admin 23:10 – Final thoughts + sign-off from Toby   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDISPodcast #NDISProviders #NDISBusiness #PersonCentredCare #NDISCompliance #CareSector #AIinHealthcare #HealthTech #Automation #ProfitableProvider #TaniaGomez

In this episode of the Profitable NDIS Provider Podcast, hosts Tania Gomez and Paul Bryan kick off Season 7 with an August debrief packed with wins, worries, and what to do next. From the proposed Thrive Kids program and mandatory registration consultation to Allied Health travel cuts, they unpack what’s changing—and share practical tech and ops moves you can roll out immediately.   Tania also recaps the launch of the multi-author book Your NDIS Business (400+ copies in the first month!) and previews two new titles arriving Oct/Nov. Paul shares updates from Profitable Provider including a fresh cohort completing the 30-day on-ramp, new Local Provider Hubs nationwide, and a sneak peek at Provider OS—a playbook-driven operating system for care businesses.   Episode Highlights: 00:00 – Welcome back: Season 7 & sprint to 100 episodes 02:05 – Wins: Profitable Provider on-ramp, Local Provider Hubs & streaming micro-events 04:05 – Book launch: Your NDIS Business (and the audiobook vibes) + two new books coming 07:10 – Big policy shifts: Thrive Kids program, budget lines & what we don’t know yet 12:10 – Mandatory registration consultation: what it says (and doesn’t) 15:00 – Allied Health travel cuts: petition momentum vs. provider reality 17:30 – Diversifying funding: state/federal programs & private pay—why nimbleness matters 19:10 – Tools we actually use: Reconnect Pro CRM/automation to consolidate tech & costs 22:20 – AI in practice: web chat, SMS/email sequences, on-call phone AI, fewer missed steps 26:10 – September preview: Business Chicks Bali, QuestX (Sydney), SIL Summit (Gold Coast + virtual) 29:15 – Provider OS: playbooks, processes, and building a resilient business   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDISPodcast #NDISProviders #NDISAustralia #NDISBusiness #NDISCompliance #AlliedHealth #NDISReform #MandatoryRegistration #ThriveKids #SIL #SupportCoordination #PracticeManagement #Automation #AIForProviders #ProfitableProvider #TaniaGomez

In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Parth Patel from Stratex to unpack the disability worker cost model and what it means for NDIS businesses. Parth shares his journey from working frontline roles in the disability sector to founding multiple businesses, and now consulting with Stratex to help providers build sustainable and profitable services. He breaks down how the disability worker cost model affects margins, key cost drivers providers must understand, and the importance of optimisation in today’s challenging environment.   If you’re running an NDIS business and want clarity on your numbers, this episode is packed with practical insights — including a free cost calculator tool that shows exactly where your business stands.   Episode Highlights: 00:00 – Welcome & introduction to Parth Patel 03:10 – Parth’s background & founding multiple NDIS ventures 05:45 – Why margins are razor-thin & the reality of $1 per billable hour 08:20 – Breaking down the disability worker cost model: labour costs & overheads 12:05 – Common mistakes providers make with supervision & rostering 14:20 – Using the Stratex disability cost calculator to identify risks & opportunities 16:50 – Practical steps to optimise your business & improve sustainability   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDISPodcast #NDISAustralia #NDISProviders #NDISLeadership #TaniaGomezConsulting #ProfitableNDIS #NDISAI #NDISCompliance #SILProviders #NDISInnovation #HomeCareRollout #NDISCulture #NDISRisk #NDISRegistration #NDISUnregistered #NDISBusinessGrowth

In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez are joined by Brendon Woolf – an NDIS participant, advocate, and SDA consultant with over 40 years’ lived disability experience.   Brendon shares his powerful personal journey, from battling the AAT to secure SDA funding, to working across both provider and participant perspectives. He offers unfiltered insights into current sector challenges — from funding cuts and SDA design flaws to tokenistic disability hiring — and how genuine co-design can transform services.   This conversation goes deep into advocacy, participant empowerment, and practical advice for providers on engaging with people with disability in meaningful ways.   Episode Highlights: 00:00 – Welcome & Brendon’s introduction 04:05 – Lived experience navigating SDA & the AAT process 08:40 – Current changes affecting participants: funding cuts, SDA design updates & loss of flexibility 13:15 – Why participants feel exhausted, unheard & undervalued 17:20 – Moving from tokenistic representation to genuine inclusion in policy and business decisions 22:05 – The importance of advocacy & preparing for an ageing carer population 26:15 – Balancing work in the disability sector as a participant without burning out 30:20 – Advice for providers & participants on surviving the constant change in the NDIS 34:40 – Final thoughts, upcoming events & how to connect with Brendon   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDISPodcast #NDISAustralia #NDISProviders #NDISLeadership #TaniaGomezConsulting #ProfitableNDIS #NDISAI #NDISCompliance #SILProviders #NDISInnovation #HomeCareRollout #NDISCulture #NDISRisk #NDISRegistration #NDISUnregistered #NDISBusinessGrowth

In this milestone 70th episode of the Profitable NDIS Provider Podcast, co-hosts Paul Bryan and Tania Gomez reflect on a powerful season of transformation for NDIS providers across Australia. From regulatory shifts to pricing changes, AI tools, provider collaboration, and culture building, this season delivered practical insights for providers determined to thrive despite uncertainty. Paul and Tania also share behind-the-scenes podcast stats, the top-performing episodes, and what’s coming next in Season 7. Whether you’re a long-time listener or new to the show, this wrap-up is packed with valuable reflections and forward-thinking strategies. Episode Highlights: 00:00 – Welcome & reflections on Season 6 02:10 – Most popular episodes: Staying unregistered & understanding SIL/ILO/STA 04:40 – Why AI and innovation are shaping NDIS growth 07:00 – Lessons from providers leading change & resilience 10:30 – Behind the petition: Mobilising sector-wide support 13:40 – The rise of collaboration over competition 17:00 – Provider success through specialisation and staying in their lane 20:10 – What’s next for Season 7: Real provider stories, home care rollout & more   Thank You for 6 Incredible Seasons! We’ll be back for Season 7 in late August. Until then, catch up on past episodes, explore trending topics, and connect with us on socials. Got an idea, guest suggestion or feedback? Drop us a message, we’d love to hear from you! https://taniagomez.com.au/   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDISPodcast #NDISAustralia #NDISProviders #NDISLeadership #TaniaGomezConsulting #ProfitableNDIS #NDISAI #NDISCompliance #SILProviders #NDISInnovation #HomeCareRollout #NDISCulture #NDISRisk #NDISRegistration #NDISUnregistered #NDISBusinessGrowth

In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Bobby Singh, founder and director of Wise Healthcare, to unpack the evolution of business development in the NDIS sector.   From his early days offering basic cleaning supports to leading a full-scale NDIS organisation, Bobby shares firsthand insights into how the role of Business Development Managers (BDMs) has shifted. He discusses the importance of collaboration, human-centred approaches, and how building long-term relationships—rather than chasing KPIs—is now critical for provider success.   This candid conversation also tackles the challenges of increased competition, the need for provider focus, and how internal alignment is just as important as external growth strategies. A must-listen for emerging and established providers alike.   Episode Highlights: 00:00 – Introduction & welcome to Bobby Singh of Wise Healthcare 03:00 – The evolution of the BDM role in NDIS since 2018 06:50 – Owner-led growth vs formal business development strategies 10:15 – Human-centric BD: Building real connections with participants & stakeholders 13:40 – Standing out in a crowded market: What makes a great BDM today 17:30 – Referral networks, collaboration & niche positioning 21:10 – Ethical business growth: Focusing on outcomes, not income 25:00 – Building internal teams & leveraging each role for business development 28:45 – How to connect with Bobby & his free AI-powered NDIS Guidebot   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDISBusiness #NDISBDM #NDISAustralia #WiseHealthcare #ProfitableNDIS #TaniaGomezConsulting #NDISProviderSupport #NDISCollaboration #NDISGrowth #NDISMarketing #BusinessDevelopmentNDIS #NDISReferrals #HumanCentredCare #NDISCompliance #NDISNavigator #NDISAI #NDISLeadership

In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Aaron Cotton, co-founder of Marco Polo, to explore how giving participants true choice is transforming Supported Independent Living (SIL) across Australia.   Aaron shares how his experience as a pharmacist, neurodivergent founder, and SIL provider shaped Marco Polo’s approach: matching participants with compatible housemates before housing is arranged. This unique model is helping providers reduce participant churn, boost trust, and improve long-term sustainability.   From business viability to participant wellbeing, this episode is full of practical insight for providers navigating the complexities of SIL and seeking to deliver high-quality, participant-centred care.   Episode Highlights: 00:00 – Welcome & Introduction: Meet Aaron Cotton of Marco Polo 02:05 – What SIL providers are getting wrong (and why it’s costing them) 04:15 – The true costs SIL providers absorb beyond the price guide 07:10 – Introducing Marco Polo: The platform putting participants first 10:00 – A powerful story of a surprising housemate match 12:20 – Why letting participants choose housemates improves outcomes 14:30 – The business case for lower churn and higher retention 17:00 – How Marco Polo increases provider trust and credibility 19:50 – How to join the platform and what to expect   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #SILProviders #NDISAustralia #SupportedIndependentLiving #ParticipantChoice #DisabilityHousing #MarcoPoloSIL #NDISBusiness #SILInnovation #NDISCompliance #NDISProviders #NDISPodcast #TaniaGomezConsulting #ProfitableNDIS #NDISSustainability #AustraliaDisabilitySector

In this monthly wrap-up episode of the Profitable NDIS Provider Podcast, co-hosts Tania Gomez and Paul Burgess dive into everything that’s been happening across the NDIS landscape in May. From national SIL summits and the Gold Coast Level Up event to new initiatives like QuestX and the Provider Collective’s expansion, it's been a massive month of growth, innovation and change.   They also unpack urgent regulatory changes in the sector, including the rise in unannounced audits and increased enforcement actions. Tania shares valuable tips on how providers can stay audit-ready and why education and free resources are key to lifting sector quality.   For anyone navigating the complexities of the NDIS space and wanting to stay ahead, this episode is packed with insights, real talk, and practical updates.   Episode Highlights: 00:00 – Welcome to the May Recap 01:15 – Tania’s national SIL summit tour and personal highlights 03:30 – Paul reflects on hosting the Level Up Summit on the Gold Coast 06:10 – Behind the scenes: planning, vocal coaching & event growth 10:25 – The power of provider networking and community energy 14:00 – SIL Summit learnings and future plans for 2025 16:40 – QuestX: A new event and podcast for visionary business leaders 20:35 – Interviewing founders of Mad Mex, Lendi & more – what Tania learnt 24:00 – Regulatory changes and increased scrutiny from the NDIS Commission 27:20 – Importance of being “audit-ready” at all times 29:50 – Resources: Free eBook on NDIS registration groups 31:15 – Provider Collective Connect hits 500 members 33:00 – What Paul and Tania have been learning lately 35:00 – Planning for Season 7 and a big Episode 100 celebration!   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #NDISProviders #SILProviders #SupportedIndependentLiving #NDISAustralia #ProfitableNDIS #DisabilitySector #DisabilitySupport #NDISCompliance #NDISAudit #NDISBusiness #NDISCommunity #NDISPodcast #TaniaGomezConsulting #ProviderCollective #QuestX #NDISLeadership #LevelUpSummit #NDISEvents #AustraliaBusiness

In this insightful episode, Paul and Tania are joined by systems expert Kieran Browning to unpack the root causes of operational inefficiencies in NDIS businesses and how to fix them. Kieran shares practical strategies for streamlining processes, improving staff retention, boosting referrals, and using AI tools like ChatGPT to solve everyday challenges.   Whether you're drowning in admin, losing good staff, or struggling with client follow-ups, this episode offers real-world solutions that are easy to implement and high impact.   Episode Highlights: 00:00 – Welcome & Meet Kieran Get to know Kieran Browning and the role of a Business Streamlining Consultant.   03:35 – Why You’ve Hit a Growth Ceiling Discover the hidden bottlenecks that keep you stuck—beyond hiring more people or tech.   06:20 – Smart, Sustainable Operational Improvements How to fix systems without burning out or overwhelming your team.   08:45 – Staff Retention as a Business Process Why team turnover is more than just a people problem — and how to fix it with process.   10:58 – Using ChatGPT to Improve Team Engagement Real-life ways to use AI for better 1:1s, communication, and motivation.   16:45 – Follow-Up That Doesn’t Feel Salesy Learn how to systemise your follow-ups while keeping the personal touch.   19:40 – Account Management vs. Service Delivery Why great service isn’t enough — and how you present value makes the difference.   22:10 – Human-Friendly Automation Avoiding over-automation: how to keep comms personal while scaling up.   25:00 – Future of Work with AI & ChatGPT Why AI skills are becoming critical in staying competitive in the NDIS space.   28:10 – Practical AI Tips for NDIS Providers Kieran shares best practices for prompting, voice notes, and avoiding common mistakes.   30:30 – How to Work with Kieran Browning Find out how to engage Kieran to help transform your business.   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #ndisprovider #ndissupport #ndisprovider #virtualassistant #NDISOperations #NDISPodcast #chatgpt #aiinbusiness #NDISAdmin #ProfitableNDIS

In this special April Recap, Tania and Paul catch up on all the major events, sector shifts, and behind-the-scenes work happening across the NDIS space. From turning 40 in Japan 🇯🇵 to planning massive national events, it's been a month of momentum and preparation.   They also dive into significant sector updates: the upcoming SIL regulatory changes, increased mergers and acquisitions, and the fast-approaching home care reform. Plus, exciting announcements about new initiatives including the Provider Collective app, Perth launch, and a collaborative book project.   Episode Highlights: 00:00 – Welcome & April Check-in Tania shares her post-Japan glow, school holiday chaos, and Brisbane IWD celebrations. Paul’s prepping hard for the Level Up Summit.   05:00 – Behind the Scenes: Event Logistics Booking venues, managing catering for 50+ people, and expanding accommodation—Paul opens up about the (hectic) work of running major national events.   07:15 – Challenges in April: Regulatory Heat & SIL Tension Tania shares insights on a tougher NDIS Commission, including stricter responses and delays in 2025 registrations. Increased exit activity across providers.   09:30 – Mergers & Acquisitions Surge Over 50% of Tania’s April work involved due diligence for business sales. A reflection of changing market confidence.   11:45 – Home Care Changes & Sector Crossover Huge interest in the new July Home Care reforms. Tania’s team is upskilling and prepping to support NDIS providers expanding into aged care.   14:00 – Industry Trend: Operating at a Higher Standard Paul shares that leading providers are already compliant well beyond minimum benchmarks. Others are scrambling.   15:10 – Key Share: Coaching the “1% Staff” Paul introduces Lift—a new coaching stream for GMs and Ops Managers inside Profitable Provider to build stronger internal leadership alongside business owners.   17:00 – Book Announcement 📘 Tania is releasing a new co-authored book titled Future-Proof Your NDIS Business. Co-authors include:   Paul Bryan, Yasu Zaki, Val (Via Technology), Mark from Kismet, Bronte Williamson, Sita Anderson, Natalie & Renee (Coco), and more.   20:00 – The Provider Collective App Launch 📱 Now with 300+ members, it’s a free hub for events, podcast access, and continued community conversations.   22:15 – Perth Provider Collective Event Launch 🚀 Starting 12 June. Free quarterly events now expanding to Perth and Adelaide, featuring co-hosts and rotating masterclass speakers.   24:00 – Looking Ahead to May Level Up Summit kicks off on the Gold Coast SIL Summit National Roadshow starts in Sydney on 8 May Perth SIL Summit coming in June—Paul is speaking! Special discounts available—DM Tania on LinkedIn   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #ndisprovider #ndissupport #ndis

This week, Tania and Paul sit down with Jonathon and James, the co-founders of Astalty—one of the most talked-about NDIS software platforms in Australia. They dive into why Astalty has built such a strong following, the biggest mistakes providers make with their systems, and the future of AI and tech in the NDIS space.   If you're still stuck manually copying data into spreadsheets, struggling with compliance, or constantly in “firefighting mode”... this episode is a must-listen.   Episode Highlights: 00:00 – Welcome to the Profitable NDIS Provider Podcast Meet Jonathon and James from Astalty—and why everyone in the sector seems to know (and love) their software.   02:15 – Building Astalty: Was It Intentional? How years of lived experience and countless hours on the phone shaped a system providers genuinely love.   04:00 – The Surface-Level Trap: Why Providers Stay Reactive The Astalty team shares how most providers jump into "quick fixes" rather than solving the real problems.   06:45 – How to Diagnose Before You Solve Tips on asking better questions, gathering team input, and thinking beyond short-term decisions.   09:20 – Innovations Changing the NDIS Game Workflow-driven software, real-time data access, PACE integration, and the rise of AI agents.   12:50 – The Danger of Data Duplication Why exporting spreadsheets might be killing your business—and how to shift to a "single source of truth."   16:10 – Why Most Providers Only Use 20% of Their Software James and Jonathon reveal how much more your system could be doing (if you actually knew what it could do).   18:30 – Basic AI Wins You Should Already Be Using From automated meeting minutes to compliance follow-ups—AI can already save you hours each week.   21:00 – The Real Cost of Inefficiency Why underusing your software could be costing you thousands—and how it affects participant outcomes.   23:10 – What's Next for Astalty? Sneak peek: Scheduling, compliance tools, communication upgrades, and AI integrations are on the horizon.   25:50 – Final Tips for Providers Choosing Software Be proactive. Audit your current tools. Learn what you already have before spending more money.   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #ndisprovider #ndissupport #ndis

Change can be chaotic—but it doesn’t have to be. In this episode, Tania and Paul are joined by Val from Via Technology, who unpacks the real keys to successful digital transformation in the NDIS space. Spoiler: It’s not just about buying new software. Together they explore how to lead change that sticks, create systems that actually support your business, and manage team resistance—especially in a sector where tech adoption often lags behind.   Episode Highlights: 00:00 – Welcome to the Wild Ride Meet Val from Via Technology and learn why the future is systemised—but not just automated. 03:30 – People, Process & Tech: The Transformation Trifecta Val breaks down why technology alone is not the answer—and how people and processes must come first. 06:05 – Car, Map, Traveller Analogy Val shares a powerful metaphor to explain the role of tech, process, and people in successful change. 08:00 – Case Study: Right Tech, Wrong Setup How one provider avoided a $100k system switch by mapping processes and aligning team roles. 10:15 – The Real Problem Isn’t Always the Software Tania shares how user trust (or lack of it) in systems can sabotage even the best software. 12:50 – Getting Buy-in: How to Align Vision Before Change Val explains the North Star framework and how to distil vision into measurable outcomes. 15:45 – Tech Aversion in the Disability Sector Tania discusses the unique resistance to tech within NDIS leadership and how to overcome it. 18:30 – When Leadership Avoids Tech Paul and Tania highlight the importance of showing value in systems from the participant perspective. 21:10 – Who’s Leading Change? (Hint: Not Always the CEO) Why real leadership can come from any level in the organisation. 22:35 – Why Systems ≠ Restriction Val explains how systems enable freedom, not limit it—and why that's key to staff buy-in. 24:20 – Team Feedback: The Honest & the Hidden The importance of informal feedback, coffee chats, and reading between the lines. 26:10 – Tailoring the Rollout to the Bell Curve How to support every level of tech confidence—from early adopters to resisters—with practical, personalised change management. 27:50 – Final Thoughts Change is hard—but with the right mix of leadership, clarity, and empathy, it’s absolutely achievable.   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #ndisprovider #ndissupport #ndis

Join Tania Gomez and Paul Bryan as they wrap up March with reflections on big wins, current challenges in the NDIS space, sector changes, and what they’re most looking forward to in April. From empowering events and impactful experiments to industry uncertainty and helpful resources, this episode gives you a behind-the-scenes look into the lives of two passionate NDIS business leaders. Episode Highlights: 00:00 – Intro: March recap and why people love these episodes 02:00 – Paul’s “March Experiment”: Helping 14 providers free up 1 day/week and simplify systems 04:05 – Tania’s huge March: International Women’s Day events in Sydney & Melbourne Powerful guest speakers including Dominique Gill & Carol Bryant TGC’s 2nd birthday parties Launch of the Provider Collective App with 300+ downloads 10:50 – Sector challenges: Fear of change, upcoming registration deadlines, and misinformation NDIS Commission’s tougher stance and key personnel scrutiny Payment locks and compliance pressure 15:30 – The spread of misinformation: 57 policy changes? Nope! 17:45 – Focus on what you can control: Delivering great support and staying compliant 19:00 – Share of the Month: Paul: Never Lose a Customer Again by Joey Coleman – on client retention Tania: Oversubscribed by Daniel Priestley – building high-demand businesses 22:25 – April plans: Tania’s Brisbane IWD & birthday event Recording her co-authored book Secret September conference prep Japan holiday for her 40th Paul prepping for the Level Up Summit (30 April – 4 May, Gold Coast)   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast #ndisprovider #ndissupport #ndis

In this episode of The Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez discuss the future of support coordination and how providers can pivot and diversify their businesses. With mandatory registration looming and uncertainty around the long-term future of support coordination, they explore practical strategies for sustainability and new opportunities. Key Topics Covered: ✔️ Mandatory registration for support coordinators – what we know so far ✔️ Should support coordinators invest in registration or pivot their business? ✔️ Diversification strategies for sustainability ✔️ Ethical considerations in expanding services ✔️ Exploring aged care, allied health, direct supports & business acquisitions ✔️ Why pivoting is about opportunity, not failure   Episode Highlights: 00:00 – Welcome! Paul & Tania introduce today’s topic 02:10 – What’s happening with support coordination in 2024? 04:15 – Mandatory registration: What we know so far 07:00 – Is it worth investing in registration for SC alone? 09:30 – NDIS grants & tenders – Why only a few providers were invited 11:40 – The risk of relying on government funding (Tania’s personal experience) 15:00 – How support coordinators can pivot & diversify 18:10 – How to identify business opportunities using participant data 20:25 – The biggest mindset shift for SCs – Is it okay to offer direct supports? 23:10 – Exploring aged care, home care & allied health as a pivot   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #ndisprovider #ndissupport #ndis