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We show you how to make your NDIS business profitable
In this insightful episode, Paul and Tania are joined by systems expert Kieran Browning to unpack the root causes of operational inefficiencies in NDIS businesses and how to fix them. Kieran shares practical strategies for streamlining processes, improving staff retention, boosting referrals, and using AI tools like ChatGPT to solve everyday challenges.
Whether you're drowning in admin, losing good staff, or struggling with client follow-ups, this episode offers real-world solutions that are easy to implement and high impact.
Episode Highlights:
00:00 – Welcome & Meet Kieran
Get to know Kieran Browning and the role of a Business Streamlining Consultant.
03:35 – Why You’ve Hit a Growth Ceiling
Discover the hidden bottlenecks that keep you stuck—beyond hiring more people or tech.
06:20 – Smart, Sustainable Operational Improvements
How to fix systems without burning out or overwhelming your team.
08:45 – Staff Retention as a Business Process
Why team turnover is more than just a people problem — and how to fix it with process.
10:58 – Using ChatGPT to Improve Team Engagement
Real-life ways to use AI for better 1:1s, communication, and motivation.
16:45 – Follow-Up That Doesn’t Feel Salesy
Learn how to systemise your follow-ups while keeping the personal touch.
19:40 – Account Management vs. Service Delivery
Why great service isn’t enough — and how you present value makes the difference.
22:10 – Human-Friendly Automation
Avoiding over-automation: how to keep comms personal while scaling up.
25:00 – Future of Work with AI & ChatGPT
Why AI skills are becoming critical in staying competitive in the NDIS space.
28:10 – Practical AI Tips for NDIS Providers
Kieran shares best practices for prompting, voice notes, and avoiding common mistakes.
30:30 – How to Work with Kieran Browning
Find out how to engage Kieran to help transform your business.
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
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The Profitable NDIS Provider
We show you how to make your NDIS business profitable
