This week, Tania and Paul sit down with Jonathon and James, the co-founders of Astalty—one of the most talked-about NDIS software platforms in Australia. They dive into why Astalty has built such a strong following, the biggest mistakes providers make with their systems, and the future of AI and tech in the NDIS space.   If you're still stuck manually copying data into spreadsheets, struggling with compliance, or constantly in “firefighting mode”... this episode is a must-listen.   Episode Highlights: 00:00 – Welcome to the Profitable NDIS Provider Podcast Meet Jonathon and James from Astalty—and why everyone in the sector seems to know (and love) their software.   02:15 – Building Astalty: Was It Intentional? How years of lived experience and countless hours on the phone shaped a system providers genuinely love.   04:00 – The Surface-Level Trap: Why Providers Stay Reactive The Astalty team shares how most providers jump into "quick fixes" rather than solving the real problems.   06:45 – How to Diagnose Before You Solve Tips on asking better questions, gathering team input, and thinking beyond short-term decisions.   09:20 – Innovations Changing the NDIS Game Workflow-driven software, real-time data access, PACE integration, and the rise of AI agents.   12:50 – The Danger of Data Duplication Why exporting spreadsheets might be killing your business—and how to shift to a "single source of truth."   16:10 – Why Most Providers Only Use 20% of Their Software James and Jonathon reveal how much more your system could be doing (if you actually knew what it could do).   18:30 – Basic AI Wins You Should Already Be Using From automated meeting minutes to compliance follow-ups—AI can already save you hours each week.   21:00 – The Real Cost of Inefficiency Why underusing your software could be costing you thousands—and how it affects participant outcomes.   23:10 – What's Next for Astalty? Sneak peek: Scheduling, compliance tools, communication upgrades, and AI integrations are on the horizon.   25:50 – Final Tips for Providers Choosing Software Be proactive. Audit your current tools. Learn what you already have before spending more money.   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #ndisprovider #ndissupport #ndis