In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Aaron Cotton, co-founder of Marco Polo, to explore how giving participants true choice is transforming Supported Independent Living (SIL) across Australia.   Aaron shares how his experience as a pharmacist, neurodivergent founder, and SIL provider shaped Marco Polo’s approach: matching participants with compatible housemates before housing is arranged. This unique model is helping providers reduce participant churn, boost trust, and improve long-term sustainability.   From business viability to participant wellbeing, this episode is full of practical insight for providers navigating the complexities of SIL and seeking to deliver high-quality, participant-centred care.   Episode Highlights: 00:00 – Welcome & Introduction: Meet Aaron Cotton of Marco Polo 02:05 – What SIL providers are getting wrong (and why it’s costing them) 04:15 – The true costs SIL providers absorb beyond the price guide 07:10 – Introducing Marco Polo: The platform putting participants first 10:00 – A powerful story of a surprising housemate match 12:20 – Why letting participants choose housemates improves outcomes 14:30 – The business case for lower churn and higher retention 17:00 – How Marco Polo increases provider trust and credibility 19:50 – How to join the platform and what to expect   Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast   #NDIS #SILProviders #NDISAustralia #SupportedIndependentLiving #ParticipantChoice #DisabilityHousing #MarcoPoloSIL #NDISBusiness #SILInnovation #NDISCompliance #NDISProviders #NDISPodcast #TaniaGomezConsulting #ProfitableNDIS #NDISSustainability #AustraliaDisabilitySector