Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost.

With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies.

00:07:14 - Curiosity keeps companies competitive

00:26:24 - Even the best-designed programs fail when your tools don’t work together

00:35:59 - Process friction is killing adoption

00:39:08 - Successful implementation starts with change management, not after it

01:05:36 - Services problems are only as powerful as your commitment to change them

Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy. 

00:01:51- Why contingent labour strategy doesn’t work for services 

00:20:50 - Why linear processes are holding your services back  

00:39:29 - Identifying the disconnect in responsibility and the impact it has 

00:55:26 - The importance of operations on your adoption and lifecycle 

01:07:18 - Addressing the problem begins with defining it 

How service procurement professionals can leverage people, process, and technology to become business-enablers.

With Pratik Patel, Director of Category Management, Mastercard

00;05;11;13 - Reducing waste in services procurement

00;10;38;20 - Procurement as business enablers

00;16;51;27 - Driving change

00;22;34;19 - Using data and experiences when working towards a common goal

00;28;57;08 - What makes managing services categories challenging?

00;40;13;09 - The components of a truly deliverables based engagement

00;46;26;28 - Managing dependencies and gaps in technology

00;55;21;01 - Why aren't we seeing more examples of mature services spend programs?

Drawing on first hand experiences of starting and scaling successful service procurement programs from within the strategic sourcing function.

With Lawrence Kane, SIG Sourcing Supernova Hall of Fame Member, Head of Procurement and ProcureCon EPIC Award Winner

00:11:37 - The history of disruption within outsourcing

00:20:04 - The growth in outsourcing

00:27:38 - Is Industry progressing with time-based vs outcome-based contracting?

00:33:27 - Focusing on your strengths

00:41:01 - Impact sourcing for innovation

00:50:38 - The evolution of the procurement function

00:58:32 - Procurement maturity

01:03:50 - Cost savings or adding value

What started as a meme became a great conversation about choosing the right contracting mechanism when getting work done.

With Mickey Pelletier – Co Founder of Emberpath and Founder of CWM Strategies

00;02;12;22 - The meme about Staff Aug masquerading as SOW

00;08;53;04 - Are most organisations aware of the problem?

00;14;04;23 - The enlightened ones making a change

00;21;02;13 - To track workers or not in SOW

00;28;33;14 - Ease versus rigour in getting work done

00;34;42;14 - Risk as one of the key drivers of SOW

00;45;37;04 - The responsibility for SOW

00;53;35;04 - The benefits and making a start with your SOW program

How to move from transactional admin to value-add by looking at services procurement in a different way

With Paul Lissenden, Director of Procurement & Supply Chain, Retinue

00;01;14;10 - Moving from goods and materials to services procurement

00;07;09;13 - Measuring the impact of intangible services

00;10;11;08 - The problem solving nature of services procurement

00;13;43;26 - Managing changing requirements

00;16;52;27 - Looking at goods and services through a different lens

00;23;31;28 - Category strategies for services

00;27;26;16 - Making life easier for the buyer

00;32;55;00 - Moving away from time and materials mentality

00;41;52;12 - Leveraging AI

00;47;37;19 - The risk of misclassification

00;57;36;09 - Appetite for digital transformation in services procurement

01;14;41;20 - Where does procurement's responsibility start and stop when buying services?

The importance of contracts in the world where non-lawyers are negotiating complex services contracts

With Jeanette Nyden, Contract Attorney, Nyden on Negotiation

00;05;18;22 - The differences between buying services and buying goods

00;13;02;25 - Services procurement being left behind in digital transformation

00;18;45;28 - Measuring what was delivered against what was contractually agreed

00;33;21;18 - The role of the supplier in defining a scope of work

00;50;00;19 - Flexibility within services contracts

01;03;46;17 - Considerations for performance-based SOW arrangements

01;10;31;24 - Managing risk in services contracts

The role of heroes, villains and storytelling in managing spend on services in large organisations.

With Nick Williams, Chief Services Procurement Officer, Hays

00;05;13;00 - The core simplicity of services procurement

00;18;01;24 - Who should be worrying bout services procurement?

00;23;41;00 - How are organisations managing services spend?

00;30;36;17 - What sets apart organisations that have a handle on their spend on services

00;37;49;29 - Where does executive support come from?

00;41;39;06 - The benefits for effectively managing spend on services

00;46;24;07 - When there are heroes, there are also villains

00;56;38;03 - Storytelling

01;08;22;13 - The living statement of work document and supplier adoption

01;19;26;09 - Summarising the opportunity for procurement

How do we guide people on the best way to liberate the opportunity rather than leaving them to be the architects of their own problem?

With Paul Vincent, Global Leader, Service Design, Randstad

00;03;24;00 - Terminology in services procurement

00;19;58;17 - The drive for MSPs to try and solve services procurement problems

00;23;51;04 - Is missclassification a SOW problem?

00;37;10;13 - Whose problem is services spend?

00;51;06;09 - Getting started with service procurement spend programs

01;15;39;00 - Avoiding excuses

01;27;39;03 - Areas for positivity

Learnings from implementing an SOW spend management program, told from the perspective of both procurement and MSP partner.

With Alan Withers, Senior Procurement Manager, Telent and Chris Burke, Managing Director, Morton Engineering.

00;02;10;06 - Project background

00;11;35;15 - The drivers behind SOW spend management programs

00;22;05;06 - Pressure testing the business case

00;30;02;22 - CWS and SOW working alongside each other

00;43;53;09 - End to end management of SOW

00;50;36;06 - Ownership of the SOW issue

01;01;47;25 - Proactive engagement with suppliers

How can the market get a better understanding of the huge savings that can be made?

With Eric Osterhout

00;16;30;20 - How has this market evolved and is it still immature?

00;25;26;14 - Missclassification

00;33;03;05 - What are the barriers?

00;42;27;22 - Who owns the problem?

00;49;41;19 - Understanding the huge savings that can be made

01;00;18;00 - What factors would accelerate adoption?

01;08;02;14 - The potential of the SOW management market?

Practical advice on combining curiosity, technology, the right stakeholders and a good MSP in driving successful SOW management programs.

With Michael Matherly, Global Head of SOW Strategy, eTeam

00;00;55;07 - Experiences bringing visibility and control to $1billion of SOW spend

00;09;40;23 - Contractors and vendors converging in SOW

00;19;51;18 - Staffing businesses talking about SOW

00;25;14;15 - Understanding SOW management services vs staffing

00;35;00;26 - Best of breed vs suites for internal procurement

00;46;01;23 - Addressing the issues in adopting SOW

01;06;20;23 - Pushing on the case for change

When it comes to SoW, who should be involved and how does procurement ensure everyone is adding value?

With Alan Withers, Senior Procurement Manager, Telent

00;08;56;18 - Overcoming legacy attitudes and pushing for transformation

00;17;55;22 - Procurement's broader understanding of the business

00;21;55;19 - Driving value from inside and outside the business

00;25;34;25 - Measuring savings versus value

00;30;25;02 - Driving improvements in areas of comfort

00;37;44;23 - Applying procurement's expertise to services

00;45;15;02 - Managing services with traditional procurement technology

Using the right mix of technology to deliver an effective extended workforce strategy

With Alex Farr, EW Scope

00;00;00;00 - The evolution of extended workforce software over the last 20 years

00;10;10;02 - Defining the extended workforce

00;14;20;17 - Current approach to extended workforce management within most organisations

00;20;30;23 - The entry point to accessing workforce specific software solutions

00;37;51;10 - How can organisations build a tech stack to include all channels effectively?

00;45;36;18 - Management and measurement across difference workforce channels

00;57;20;08 - Miscategorisation in workforce tech

01;03;21;07 - Reality versus expectations in extended workforce solutions

When it comes to SoW, who should be involved and how does procurement ensure everyone is adding value?

With Christine Stolz, ABC Supply Co. Inc.

00;18;05;20 - Who is involved in the initiation of an SOW

00;27;22;24 - The importance of good supplier relationships

00;39;17;07 - How to manage accountability for scoping and change requests

00;48;38;14 - Ensuring delivery matches the requirement

00;56;36;04 - Should legal terms sit in the MSA or the SOW?

How organisations can improve their SOW management maturity by leaning on the expertise of an MSP.

With Sana Ali, Services Procurement SME, TAPFIN

00;11;16;07 - The different service levels in managing SOW spend

00;23;28;13 - The second level of maturity in SOW management

00;28;39;03 - The third level of service maturity

00;36;11;06 - First-generation vs second-generation maturity

00;48;57;02 - How does an MSP SOW service affect in-house procurement roles?

The beauty of procurement’s exposure to the wider business and tying this understanding in to systems, process and policy

With Matt Mehler, Owner, PROcurement Solutions

00:03:00 - Taking learnings from the sports world into procurement

00:10:20 - Procurement taking the lead from clear company strategy

00:16:34 - Did the experience of Covid-19 change the perception of procurement

00:18:45 - The emphasis on supplier relationships

00:23:15 - Observations on the maturity and investment in procurement functions

00:31:00 - Moving to outcome based services and doing more with less

00:37:00 - Procurement's relationship with generative AI

00:40:20 - Technology's importance in attracting new talent to procurement

00:44:30 - Addressing the complexity of complex services with technology

00:48:40 - Where is the balance between sourcing and the downstream project?

00:51:10 - Procurement's responsibility for project delive

How you can use consistent, detailed analytics to understand the value of outcome-based services.

With Chris Radvansky, Principal, Rad Consultants

00:05:30 - Using transactional data in understanding the extended workforce

00:08:45 - The problems with SOW data

00:15:00 - SOW data is complex but there are common threads

00:20:00 - Can SOW data be compared to broader staff-augmentation data?

00:26:30 - Regulatory confusion between staff-aug and SOW

00:32:00 - The drivers towards outcome-based SOW

00:37:00 - Adoption of procurement tech designed for SOW

00:42:00 - Hyperspecialisation and AI

00:48:00 - Using GPTs for SOW analytics

00:52:30 - How to get granular with outcome-based data

00:56:45 - The cross-over from SOW into contingent workforce

01:02:50 - Tighening up how SOW is managed

Exploring the trends in technology, user experience and leadership and their impact on procurement's digital transformation.

With Amanda Prochaska, Founder, Wonder Services

00:00:00 - Procurement's role in change and tech deployments and user adoption

00:09:00 - The current patterns and trends in digital transformation

00:17:20 - How are procurement going to get closer to stakeholders

00:28:15 - Where does the data stored across systems converge?

00:35:00 - Measuring performance and contract lifecycle management

00:38:30 - The process vs technology balance

00:45:20 - The challenges business face when tackling transformation

00:56:45 - Measuring procurement's impact

Adoption of services Procurement or statement of work as part of broader contingent workforce programs and the approaches taken by MSPs in delivering these services.

With With Mickey Pelletier, founder, CWM Strategies

00:00:00 - The changing, expanding scope of contingent workforce programs

00:11:00 - The various approaches to SoW as part of CWS

00:16:40 - Identifying, defining and classifying outcome based work

00:26:00 - MSPs' value in solving the messy areas of SoW

00:35:30 - The complexity of the statement of work life cycle

00:39:40 - Getting stuck in a worker tracking mentality

00:51:00 - Prioritising solving the outcome-based work problem with a long-term view

00:59:25 - Convincing the C-Suite to prioritise SoW and CWS

01:05:00 - Simplifying the change-management process when adopting outcome-based work

01:12:05 - Outsourcing SoW management to an MSP

01:17:30 - What are the changes needed in the wider procurement tech ecosystem

01:22:15 - Challenging the charging models of MSPs and technologies

01:32:40 - MSP selling SoW solutions to clients

01:36:00 - Thoughts on the industry