How service procurement professionals can leverage people, process, and technology to become business-enablers.

With Pratik Patel, Director of Category Management, Mastercard

00;05;11;13 - Reducing waste in services procurement

00;10;38;20 - Procurement as business enablers

00;16;51;27 - Driving change

00;22;34;19 - Using data and experiences when working towards a common goal

00;28;57;08 - What makes managing services categories challenging?

00;40;13;09 - The components of a truly deliverables based engagement

00;46;26;28 - Managing dependencies and gaps in technology

00;55;21;01 - Why aren't we seeing more examples of mature services spend programs?