Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy.
00:01:51- Why contingent labour strategy doesn’t work for services
00:20:50 - Why linear processes are holding your services back
00:39:29 - Identifying the disconnect in responsibility and the impact it has
00:55:26 - The importance of operations on your adoption and lifecycle
01:07:18 - Addressing the problem begins with defining it