Adoption of services Procurement or statement of work as part of broader contingent workforce programs and the approaches taken by MSPs in delivering these services.

With With Mickey Pelletier, founder, CWM Strategies

00:00:00 - The changing, expanding scope of contingent workforce programs

00:11:00 - The various approaches to SoW as part of CWS

00:16:40 - Identifying, defining and classifying outcome based work

00:26:00 - MSPs' value in solving the messy areas of SoW

00:35:30 - The complexity of the statement of work life cycle

00:39:40 - Getting stuck in a worker tracking mentality

00:51:00 - Prioritising solving the outcome-based work problem with a long-term view

00:59:25 - Convincing the C-Suite to prioritise SoW and CWS

01:05:00 - Simplifying the change-management process when adopting outcome-based work

01:12:05 - Outsourcing SoW management to an MSP

01:17:30 - What are the changes needed in the wider procurement tech ecosystem

01:22:15 - Challenging the charging models of MSPs and technologies

01:32:40 - MSP selling SoW solutions to clients

01:36:00 - Thoughts on the industry