Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.
00:00 Top Tier Service Advisor Insights
08:01 Importance of Parts Deposit
14:25 "Communication Challenges with Autism"
20:58 Service Advisor Training Incident
25:58 Messy Hotel Stay After Bar Visit
32:35 "New CSR Training in NJ"
38:33 "Shopware Inspection with 5 Cs"
39:57 "Manual Workflow Explanation"
45:15 Cost Breakdown of Diagnostic Tests
50:37 Grocery Shopping Routine
55:48 Spring Car Care Clinic Recap
01:01:58 Faulty Inspection Uncovered
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.
00:00 Insurance Challenges Undermine Auto Repair
05:09 Tampered Seat Belt System Detected
08:00 Post-Collision Inspection Basics
12:45 Car Repair Struggles and Inspections
13:26 Car Imperfections and Concerns
16:43 Professional Responsibility Irrefutable
20:29 Insurers’ Auto Settlement Practices
24:50 Researching Title 17 Regulations
28:22 CEO-Employee Pay Gap Concerns
32:29 Dispute Over $40K Repairs
36:36 Calibration and Liability in Auto Repairs
40:22 Reluctance in Auto Repair Challenges
42:08 Insurance Companies' Calibration Dispute
46:44 Licensure Tied to I-CAR Accreditation
50:01 "Advanced Auto Tools Misjudged"
51:44 Challenges in Training and Labor Rates
55:46 Expanding Mechanical Team in NJ
58:14 Enhancing Mechanical Show Value
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Tonnika Haynes, second-generation shop owner of Brown's Automotive in Chapel Hill. Tonnika shares the inspiring story of her family’s legacy in the automotive industry, detailing her journey from growing up in her father’s body shop to taking over the business and navigating the challenges of shop ownership. The conversation covers the importance of maintaining strong core values and community involvement, the lessons learned from previous generations, and Tonnika’s commitment to supporting the next wave of automotive professionals.
00:00 Untold Story of Inspiration
06:28 Reflecting on Parental Work-Life Balance
15:27 Realization: "I'm Owed Nothing"
17:13 Gift of Parenthood Reflections
25:29 "Shop Evolution and Inspiring Leadership"
29:29 Buying a Corvette Dilemma
37:09 "Concerns Over Industry Representation"
42:26 "Dedicated and Punctual Workforce"
47:58 Choosing Family Over Long Hours
48:44 No "Kill Switch" for Illness
58:30 Shop Closure Decision Explained
59:37 "Car Service Delay Options"
01:05:55 "Memories of Downtown Snack Shop"
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Cecil Bullard, who shares his recent experience recovering from major brain surgery and how it’s influenced his perspective on business and leadership. Cecil emphasizes the importance of foundational principles and clear communication in running a successful auto repair shop. The conversation also explores the challenges of pricing, profitability, and the need for a unified, professional standard in the automotive industry.
00:00 Delayed Pituitary Surgery Journey
08:32 Trash Disposal Frustration
13:44 Organized Shops Boost Customer Comfort
20:13 Small Shop Owners' Time Dilemma
23:27 Turning Struggles Into Opportunities
28:23 "Maximizing Profit on Tie Wraps"
35:41 Veteran Diagnostic Tech Dilemma
41:50 Discount Strategy Debate in Auto Shop
44:07 "Technicians Undervalued; Raise Rates"
48:43 Self-Regulate Industry Standards
56:17 Orthodontist Organizes Continuing Education Show
59:59 Airplane Oil Cap Mishap
01:06:00 "Motivation Beyond Money"
01:10:06 Investing in Legacy Over Luxury
01:16:57 "Overwhelming Support Before Surgery"
01:20:18 "Industry's Bright Future Ahead"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Nicholas Lerubino, second-generation technician and lead tech at Mark’s Auto Service in Gillette, New Jersey. Nicholas shares how caring deeply about customers and the industry brought both fulfillment and stress, detailing the emotional toll of serving skeptical clients and navigating challenging shop cultures. The conversation examines the importance of achieving a work-life balance in the automotive industry, the realities of technician burnout, and the significance of having a supportive network within the field.
00:00 "Incriminated and Betrayed Heist"
06:03 "Eric's Vital Support"
07:25 Discovering Mario Rojas's Impact
10:40 "Brief Courtesy Call Notification"
15:26 Warranty Work Isn't Profitable
17:15 "Leaving Due to Shop Culture"
21:20 "Handling Employee Write-Up Concerns"
24:08 "Gravy Work vs. Practical Skills"
27:04 Failure to Follow Procedure
28:59 Throttle Body Diagnosed in Minutes
32:10 Fuel Leak and Code Issues
37:06 "Balancing Business and Personal Life"
40:06 "Expectations for Young Men's Work"
42:58 "Prioritize Work Over Leisure"
45:28 "Finalizing Paperwork Concerns"
50:57 "Process Obsession's Daily Impact"
54:04 Nearly Fatal Garage Door Incident
55:08 Avoiding Dangerous Road Stretch
58:20 Identical Specs Uncovered
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Bob Leonard from Mobility Works. Bob shares his unique path from studying music to a long career in modifying mobility vehicles, detailing what drew him to working with adaptive equipment for individuals with physical disabilities. The conversation also explores the challenges and rewards in automotive education and training, from Bob’s passion for sharing knowledge to his observations on why the industry sometimes "eats its young."
00:00 Avoid Overcommitting Tasks
07:57 Hiring Red Flag: Unused Parts
12:27 "Understanding Disabilities Naturally"
22:00 "Rejecting Traditional Education Path"
25:39 "Bad Boss Experience at Gas Station"
28:46 Passion for Teaching vs. Gatekeeping
38:24 "Maximizing Young Workers' Potential"
41:39 Automotive Technology Evolution
49:05 Car Repair: Unclogging Sunroof Drains
51:43 Dealer Visit After Service Warning
59:08 "Use 'Q' Hardware to Prevent Squeaks"
01:04:32 Intricate 3D Wood Flooring Designs
01:07:30 "Spending Choices: Cars vs. Dining"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Jesse Sammons and Todd Compton for an honest discussion on the challenges of running an automotive repair shop. Todd shares his experience of a dramatic drop in car count and revenue after switching marketing companies and tightening the types of jobs his shop accepted. The group explores the unintended consequences of restricting work too much, the importance of regularly reviewing shop processes and phone interactions, and the ongoing struggle to balance technician autonomy with effective leadership.
00:00 "Distant Busy Ties"
04:52 Google Ads Issue and Solution
07:41 Narrowing Service Scope Over Time
10:57 "Post-Trip Staff Meeting Insights"
16:11 Balance Between Growth and Rest
17:28 "Admitting Mistakes, Fixing Them"
23:48 Relentless Commitment to Research
27:24 Teaching Complexity: Duplication Challenge
29:27 Letting Go to Empower Growth
32:12 Mechanic Dedication Scale
36:52 Efficient Learning for Complex Systems
37:52 Intermittent Electrical Fault Challenges
41:38 Shifting Focus to Client Experience
46:55 Technician-Owner Relationship Dynamics
48:03 Unhelpful Car Inspection Practices
52:32 Technician Motivation and Performance Dilemma
54:39 Accountability Over Authority
58:13 Embracing Empathy Today
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David sit down with Justin Allen at TOOLS 2025 to talk about Justin’s journey in the automotive industry and his transition from sales to training with Hunter. Justin opens up about his struggles, the importance of building connections, and how past challenges have shaped his approach to supporting others in the industry. The discussion also covers the value of ongoing education, the impact of effective feedback and leadership styles, and the critical role that personal relationships and work-life balance play for shop owners.
00:00 "Childhood Relocation Impact"
10:00 "From Commune to Career Opportunity"
15:46 Collaborative Improvement, Not Direct Feedback
17:48 "Attracting People Pleasers"
21:55 Pursuit of Improvement Insight
27:43 "Balancing Freedom and Overcommitment"
36:31 "Reluctance to Embrace New Information"
41:07 Encourage Quiet Connections
44:27 "Networking Confusion: Forgetting Adam"
48:16 Overwhelmed by Financial Stress
56:29 Reluctant School Event Attendance
01:00:41 Landscaper's Business Growth Insights
01:04:06 "Online Distractions and Guilt"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Anders G. Gustafson, a former shop owner turned mentor, coach, and advisor. Anders reflects on his transition from corporate strategy and data analysis to shop ownership and eventually coaching, emphasizing the emotional toll and challenges of running a repair business. The conversation examines the distinctions between corporate and independent shop operations, the evolving complexities of the automotive industry, and the crucial importance of prioritizing employee satisfaction over customer satisfaction.
00:00 "Customer Care Drives Success"
05:55 "E-Commerce Business Consideration"
13:56 Career Path: Shop Chain Opportunity
20:33 Managing Large Retail Operations
22:25 Troublesome Nationwide Parts Store
28:42 "Strategies for Repair Shop Success"
35:03 "Replica 1992 Pizza Hut Idea"
38:41 Nostalgic Blockbuster Prediction Moment
45:04 Volvo's Pioneering Truck Safety Technology
47:42 Automotive Entrepreneurship Opportunities
57:42 Guiding a Friend's Journey
01:00:06 "Discussing Insecurities and Sibling Rivalry"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.
00:00 Napa's Future: Innovation and Partnership
06:03 AutoCare Program: Supporting Member Growth
08:45 Elevating New Partnerships Strategically
10:09 Napa Auto Care Advisory Insights
13:18 NAP's Shift to Professional Market
19:08 Leveraging Napa Programs Effectively
22:03 Top-Tier Napa Auto Tech Training
23:17 Auto Care Recruitment and Retention Initiative
28:26 Senior Techs Advise Against Costly Tools
31:03 Evolving Technician-Support Dynamics
34:47 Carlyle Tool Rebrand Announcement
37:56 "Auto Care Education and Outreach"
40:52 "Comprehensive National Warranty Program"
43:27 "App Autocare's Nationwide Warranty Service"
48:24 "Napa's Century of Partnership"
52:27 Managing Partner Expectations Through Transparency
53:40 Improved Warranty Tracking Needed
56:58 Maximizing Member Engagement
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Lisa Coyle and Joelle Pollack from Promotive to discuss the evolving landscape of hiring in the automotive industry. Lisa explains how Promotive has grown by building a strong candidate database, highlighting the persistent challenges of matching technician ability with shop needs. The hosts and guests explore the importance of shop culture in retaining employees, sharing actionable advice on transparency, leadership, and communication with teams.
00:00 "Hucklebuckle Lesson Learned"
05:33 "Hilarious Job Site Misunderstanding"
13:53 Basketball Tournament Encounter
19:01 Cultivating Strong Workplace Culture
26:28 Commitment to Leadership Development
28:16 Hiring Challenges and Cultural Framework
32:33 Improving Shop Communication with Data
42:19 "Clarifying Goals for Travel and Business"
43:48 Career Transition Concerns
50:58 "Handling Client Upsets Maturely"
54:53 "Owner Expectations vs. Technician Reality"
01:00:09 Shop Owner Retirement Challenges
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Greg Schuler, Christian Beyer, Chad Kaemingk, and Joseph Augustine to discuss the realities of shop ownership and what they wish they’d known from the start. Joseph shares his experience with the pitfalls of hiring friends and family, stressing the benefits of implementing production-based pay for technicians and clear roles for staff. Greg emphasizes the importance of establishing systems and processes, particularly when transitioning leadership and ensuring team members understand what success looks like. The conversation also touches on the changing expectations of today’s workforce and the value of leadership that goes beyond simply “fixing cars.”
00:00 "From Engineering to Maintenance Leadership"
06:50 Unexpected Journey into Family Business
07:14 Family Business Challenges and Changes
14:20 Scaling Challenges with Specialized Business
19:35 Struggling with Multiple Roles
20:21 Struggling to Find Work-Life Balance
28:46 "Proven Business Methodology Essential"
30:39 Operational Protocols and Responsibilities
33:47 "Accountability Requires Clear Standards"
38:06 "10-Year System Development Insights"
43:01 Lack of Business Systems Leads to Fraud
43:41 Implement Systems for Success
49:23 "Don't Hire Apprentices First"
54:15 Business Chaos Without Clear Financials
56:28 Lack of Business Knowledge
58:22 "Daughter's Crochet Creations Soar"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Lauralee Schmidt at Vision. Lauralee opens up about the challenges she faced with a former shop manager who, she later learned, had attempted to bankrupt her shop to buy it at a low price. The hosts and Lauralee also discuss the importance of processes and policies in running a successful automotive business, including Lauralee’s recent experience teaching a class on this topic. The conversation takes a lighthearted turn as the group delves into industry relationships, social media habits, and the challenges of balancing business ownership with family life.
00:00 "Shop Spotlight Ambitions"
10:41 "Workshop Dynamics and Adaptation"
15:58 Uncovering a Manager's Hidden Scheme
22:03 Suspicious Cash Deposits
27:29 Messy Eater Confession
30:57 Social Media and Self-Worth Discussion
35:36 Gideon Ridge: Scenic Mountain Dining
39:40 Family Homestead Dream
49:57 DIY Disaster and Eviction
54:49 "Rent Out Multi-Unit Properties"
57:31 Living Large, Spending Small
01:01:18 Sugar Restrictions in Childhood Memories
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Tom Ham, Ryan Snow, and Eric Mrozinski to discuss the pivotal lessons they have learned in shop ownership and management. Tom shares the importance of hiring "nice" people and the critical role of setting and knowing your shop's numbers. Eric highlights how implementing a robust shop management system transformed their workflow and overall business efficiency. Ryan and the group discuss the challenges of acquiring versus starting a shop, as well as the necessity of strong processes, people, and incremental improvements in building a successful business.
00:00 Transmission Shop Workflow Challenges
05:45 Career-Changing Aha Moments
07:18 "Embracing Change and Growth"
11:26 Software Integration Aha Moment
14:17 Leadership Challenges in Established Business
18:23 Navigating Family Business Leadership Shift
22:13 Service Advisor to Business Partner
26:45 Insights on Experience and Perspectives
27:51 Strategic Acquisition and Hiring Plan
32:31 "Deciding the Shop's Future"
37:15 Adapting Pricing Strategy for Success
40:16 Value of Replica Car Repairs
42:12 Mercedes Repair Cost Expectations
48:04 "Financial Literacy for Business Owners"
50:31 Unexpected Encounter During Riots
54:37 Luxury Car Client Expectations
56:28 Shift to Human-Centric Investments
59:37 "Slow Changes for Business Success"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by David Veldman at Vision KC 2025. David Veldman shares the real-world challenges of shop ownership, from the struggles of expanding to a larger location to the tough decisions involved in managing staff. The conversation covers the impact of team dynamics on shop culture, the complexities of setting boundaries between personal and professional relationships, and the ongoing battle with financial management as a business grows.
00:00 Joe Rogan's Ad-Filled Show
09:00 Shop Challenges and Staffing Issues
13:22 Employee's Troubling Decline Noticeably Ends
21:12 Ultimatum for Managing Attendance Issues
24:55 Struggling with Staff Turnover
27:23 Technical Troubleshooting Leadership Insights
34:47 Unexpected Movement Caught on Camera
42:14 Urgent End-of-Day Money Deadline
44:07 Financial Planning Tool Consideration
53:20 Struggles with ADHD and Meth
57:33 Dangerous Drug Behavior Spread
59:34 Managing Drug Side Effects
01:08:17 Read Food Labels, Choose Wisely
01:09:50 Modern Wheat Causes Gluten Issues
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Connor Tracy and Elijah McMillan at VisionKC 2025. Elijah shares the unique challenges of operating an auto repair shop in a rural community with just 2,500 households and discusses his considerations for relocating to a larger market. Connor and the hosts discuss the common pitfalls shop owners face when expanding or acquiring existing businesses, emphasizing the importance of due diligence and understanding capital outlays. The group also explores evolving marketing strategies and the growing role of technology—like AI-driven analytics—in helping shops attract and retain customers.
00:00 Potential Shop Relocation Doubtful
05:57 Financial Consultant Exposes Shop Fraud
15:00 "Rejected Skullet Idea"
18:34 From Hobby to Profession
23:02 "Unexpected Walgreens Encounter"
28:12 Houston Hip Hop: Lean Culture
35:34 Faulty Fuel System Issues
43:30 Shop Relocation Strategy
45:12 Christmas Tree Fleet Operations
49:32 AI Call Conversion Analysis
57:18 Optimizing Appointment Attendance Revenue
01:01:32 Tool Effectively Analyzes Customer Feedback
01:06:18 Trampoline Park Conference Blunder
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Ali Norton and Luke Wetters from Rozema Car Care. Ali shares her journey from being a self-described "professional job hopper" to finding her footing as a service advisor and now transitioning into a management role. The discussion covers the steep learning curve and challenges facing new advisors, the importance of a supportive shop culture, and how training and mindset shifts transformed Ali’s performance and the team's dynamic.
00:00 Career Change: From Job Hopper to Advisor
09:52 "Two-Year Competence Journey"
15:27 Adversarial Dealership Environment Impact
18:38 Dispatch Struggles Due to Skills Gap
22:10 Diagnostic Time Crunch Issues
31:20 "Detailed Info Speeds Up Process"
35:20 "Luxury Truck with 25 Miles"
39:12 Growing Pains of Business Ownership
43:54 Insurance Coverage Concerns
49:13 Insurance Coverage Risks Explained
58:03 Loaner Car Totaled: Driver Safe
01:01:13 Surprising Settlement: From 25K to 89K
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Juwan Fields for a lively conversation about his journey through the automotive industry and his experience transitioning from automotive to forklift repair and back again. Juwan opens up about the challenges of feeling disconnected and gatekeeping within the industry, while Lucas and David share stories about business struggles, the value of sharing knowledge, and lessons learned from missteps.
00:00 "Steering Wheel Importance Ignored"
05:10 Steering Wheel Criticism
08:51 Eric's Stinky Shop Prank
09:57 "Bolognese Recipe Basics"
15:29 Feeding Dispute Over Chicken Nuggets
17:20 Parenting: Encourage Healthy Eating
22:06 Struggling to Convince Customers
25:34 "Buying vs. Starting a Business"
26:52 Rethinking Knowledge Sharing
30:37 Car Industry Career Journey
34:38 "Surprise Trip to Asta Expo"
39:23 Self-Education and Dedication
41:07 "Importance of Checking Tools"
43:16 Avoid Trusting Initial Readings
46:14 Gear Rack Noise Issue
51:56 Warranty Claims Misdiagnosis Issues
52:59 Lifetime Warranty Sales Tactics
57:25 Excited for ASTA Event
59:36 "Please Wait for Upload"
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas is joined by Eric Jorn of Kaizen CPA and Advisors, who also serves as the Chicagoland chapter leader for the Midwest Auto Care Alliance. Eric shares his unique journey from service advisor at a Toyota dealer to automotive accounting specialist, highlighting the value of having an industry-specific CPA. Together, they discuss the importance of proper financial structures for auto shops, including setting up the correct chart of accounts and understanding operational costs.
00:00 "Importance of Business Coaches"
05:31 Guiding Small Business Accounting Setup
08:34 Learn Accounting Basics Before Outsourcing
11:43 Tax Auto-Categorization Issues
15:36 Auto Repair Costs Need Increase
18:44 Human-Centric Business Value Importance
19:48 Maximizing Business Value Class
23:03 Empowering Employees for Industry Change
27:11 Empowering Ethical Business Leadership
32:08 Ego, Coaching, and Change
33:23 "Solving Meaningful Problems"
39:19 Smart Pricing for Profitability
41:17 Conflicting Financial Strategy Approaches
46:05 Strategies to Minimize Payroll Taxes
48:02 "Rethinking Work Compensation Paradigms"
50:27 Forward-Thinking Accountant Necessity
54:17 Lack of Financial Oversight Warning
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David sit down with Darin Johnson, owner of Darin’s Auto Repair in Great Bend, Kansas. Darin shares the challenges of running a busy one-man shop, including the struggle to maintain a work-life balance and the tendency to discount services for customers emotionally. The conversation covers the importance of implementing shop management software, establishing more effective pricing strategies, and setting clearer boundaries to prevent burnout. Unfortunately, since this recording, Darin appears to have closed his business.
00:00 First Truck Drive Experience
07:10 Balancing Family, Work, and Support
15:17 Hiring and Training Essentials
16:16 Hiring Strategy: Prioritize Tech Roles
21:48 Efficient Schedule for Maximizing Revenue
32:23 Finding Sustainable Work-Life Balance
37:28 Structured Scheduling Strategy
40:59 "Optimizing Work Schedule Efficiency"
46:46 "Action Plan Essentials"
48:58 Optimizing Labor Rate Increments
59:01 "Vision Conference: Unite Shop Owners"
01:01:48 "When It Clicked for Me"
