Episode 239 - The Real Risks Behind Cheap Collision Repair with Ken Miller

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Changing The Industry Podcast

David Roman & Lucas Underwood

293 episodes

4 days ago

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

All content for Changing The Industry Podcast is the property of David Roman & Lucas Underwood and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Episode 239 - The Real Risks Behind Cheap Collision Repair with Ken Miller

Changing The Industry Podcast

1 hour 5 minutes

2 weeks ago

Episode 239 - The Real Risks Behind Cheap Collision Repair with Ken Miller

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In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.

00:00 Insurance Challenges Undermine Auto Repair

05:09 Tampered Seat Belt System Detected

08:00 Post-Collision Inspection Basics

12:45 Car Repair Struggles and Inspections

13:26 Car Imperfections and Concerns

16:43 Professional Responsibility Irrefutable

20:29 Insurers’ Auto Settlement Practices

24:50 Researching Title 17 Regulations

28:22 CEO-Employee Pay Gap Concerns

32:29 Dispute Over $40K Repairs

36:36 Calibration and Liability in Auto Repairs

40:22 Reluctance in Auto Repair Challenges

42:08 Insurance Companies' Calibration Dispute

46:44 Licensure Tied to I-CAR Accreditation

50:01 "Advanced Auto Tools Misjudged"

51:44 Challenges in Training and Labor Rates

55:46 Expanding Mechanical Team in NJ

58:14 Enhancing Mechanical Show Value