Episode 238 - Building on a Legacy Optimizing Shop Culture and Empowering Teams With Tonnika Haynes

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Changing The Industry Podcast

David Roman & Lucas Underwood

293 episodes

2 days ago

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

All content for Changing The Industry Podcast is the property of David Roman & Lucas Underwood and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Episode 238 - Building on a Legacy Optimizing Shop Culture and Empowering Teams With Tonnika Haynes

Changing The Industry Podcast

1 hour 12 minutes

3 weeks ago

Episode 238 - Building on a Legacy Optimizing Shop Culture and Empowering Teams With Tonnika Haynes

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In this episode, Lucas and David are joined by Tonnika Haynes, second-generation shop owner of Brown's Automotive in Chapel Hill. Tonnika shares the inspiring story of her family’s legacy in the automotive industry, detailing her journey from growing up in her father’s body shop to taking over the business and navigating the challenges of shop ownership. The conversation covers the importance of maintaining strong core values and community involvement, the lessons learned from previous generations, and Tonnika’s commitment to supporting the next wave of automotive professionals.

00:00 Untold Story of Inspiration

06:28 Reflecting on Parental Work-Life Balance

15:27 Realization: "I'm Owed Nothing"

17:13 Gift of Parenthood Reflections

25:29 "Shop Evolution and Inspiring Leadership"

29:29 Buying a Corvette Dilemma

37:09 "Concerns Over Industry Representation"

42:26 "Dedicated and Punctual Workforce"

47:58 Choosing Family Over Long Hours

48:44 No "Kill Switch" for Illness

58:30 Shop Closure Decision Explained

59:37 "Car Service Delay Options"

01:05:55 "Memories of Downtown Snack Shop"