Episode 232 - Changing Shop Hiring and Workplace Culture With Lisa Coyle & Joelle Pollack

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/6c/06/75/6c0675dd-f290-dbad-22e3-61ed5675db03/mza_1101775729934990547.jpg/600x600bb.jpg

Changing The Industry Podcast

David Roman & Lucas Underwood

293 episodes

4 days ago

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

All content for Changing The Industry Podcast is the property of David Roman & Lucas Underwood and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Episode 232 - Changing Shop Hiring and Workplace Culture With Lisa Coyle & Joelle Pollack

Changing The Industry Podcast

1 hour 7 minutes

2 months ago

Episode 232 - Changing Shop Hiring and Workplace Culture With Lisa Coyle & Joelle Pollack

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Lisa Coyle and Joelle Pollack from Promotive to discuss the evolving landscape of hiring in the automotive industry. Lisa explains how Promotive has grown by building a strong candidate database, highlighting the persistent challenges of matching technician ability with shop needs. The hosts and guests explore the importance of shop culture in retaining employees, sharing actionable advice on transparency, leadership, and communication with teams.

00:00 "Hucklebuckle Lesson Learned"

05:33 "Hilarious Job Site Misunderstanding"

13:53 Basketball Tournament Encounter

19:01 Cultivating Strong Workplace Culture

26:28 Commitment to Leadership Development

28:16 Hiring Challenges and Cultural Framework

32:33 Improving Shop Communication with Data

42:19 "Clarifying Goals for Travel and Business"

43:48 Career Transition Concerns

50:58 "Handling Client Upsets Maturely"

54:53 "Owner Expectations vs. Technician Reality"

01:00:09 Shop Owner Retirement Challenges