Bonus Episode - Nationwide Warranties and Providing Value for Repair Shops With NAPA's Jason Rainey & Matt Crumpton

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Changing The Industry Podcast

David Roman & Lucas Underwood

293 episodes

3 days ago

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

All content for Changing The Industry Podcast is the property of David Roman & Lucas Underwood and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Bonus Episode - Nationwide Warranties and Providing Value for Repair Shops With NAPA's Jason Rainey & Matt Crumpton

Changing The Industry Podcast

1 hour 3 minutes

2 months ago

Bonus Episode - Nationwide Warranties and Providing Value for Repair Shops With NAPA's Jason Rainey & Matt Crumpton

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In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.

00:00 Napa's Future: Innovation and Partnership

06:03 AutoCare Program: Supporting Member Growth

08:45 Elevating New Partnerships Strategically

10:09 Napa Auto Care Advisory Insights

13:18 NAP's Shift to Professional Market

19:08 Leveraging Napa Programs Effectively

22:03 Top-Tier Napa Auto Tech Training

23:17 Auto Care Recruitment and Retention Initiative

28:26 Senior Techs Advise Against Costly Tools

31:03 Evolving Technician-Support Dynamics

34:47 Carlyle Tool Rebrand Announcement

37:56 "Auto Care Education and Outreach"

40:52 "Comprehensive National Warranty Program"

43:27 "App Autocare's Nationwide Warranty Service"

48:24 "Napa's Century of Partnership"

52:27 Managing Partner Expectations Through Transparency

53:40 Improved Warranty Tracking Needed

56:58 Maximizing Member Engagement