Episode 228 - Going From Job Hopper to Shop Leader With Ali Norton and Luke Wetters

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Changing The Industry Podcast

David Roman & Lucas Underwood

293 episodes

2 days ago

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

All content for Changing The Industry Podcast is the property of David Roman & Lucas Underwood and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Episode 228 - Going From Job Hopper to Shop Leader With Ali Norton and Luke Wetters

Changing The Industry Podcast

1 hour 9 minutes

3 months ago

Episode 228 - Going From Job Hopper to Shop Leader With Ali Norton and Luke Wetters

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In this episode, Lucas and David are joined by Ali Norton and Luke Wetters from Rozema Car Care. Ali shares her journey from being a self-described "professional job hopper" to finding her footing as a service advisor and now transitioning into a management role. The discussion covers the steep learning curve and challenges facing new advisors, the importance of a supportive shop culture, and how training and mindset shifts transformed Ali’s performance and the team's dynamic.

00:00 Career Change: From Job Hopper to Advisor

09:52 "Two-Year Competence Journey"

15:27 Adversarial Dealership Environment Impact

18:38 Dispatch Struggles Due to Skills Gap

22:10 Diagnostic Time Crunch Issues

31:20 "Detailed Info Speeds Up Process"

35:20 "Luxury Truck with 25 Miles"

39:12 Growing Pains of Business Ownership

43:54 Insurance Coverage Concerns

49:13 Insurance Coverage Risks Explained

58:03 Loaner Car Totaled: Driver Safe

01:01:13 Surprising Settlement: From 25K to 89K