Episode 240 - Transforming Auto Shop Training and Staff Accountability with Samantha Higdon from Shift Point Academy

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Changing The Industry Podcast

David Roman & Lucas Underwood

292 episodes

1 week ago

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

All content for Changing The Industry Podcast is the property of David Roman & Lucas Underwood and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Episode 240 - Transforming Auto Shop Training and Staff Accountability with Samantha Higdon from Shift Point Academy

Changing The Industry Podcast

1 hour 8 minutes

1 week ago

Episode 240 - Transforming Auto Shop Training and Staff Accountability with Samantha Higdon from Shift Point Academy

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In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.

00:00 Top Tier Service Advisor Insights

08:01 Importance of Parts Deposit

14:25 "Communication Challenges with Autism"

20:58 Service Advisor Training Incident

25:58 Messy Hotel Stay After Bar Visit

32:35 "New CSR Training in NJ"

38:33 "Shopware Inspection with 5 Cs"

39:57 "Manual Workflow Explanation"

45:15 Cost Breakdown of Diagnostic Tests

50:37 Grocery Shopping Routine

55:48 Spring Car Care Clinic Recap

01:01:58 Faulty Inspection Uncovered