You've planned the holiday party, ordered the food, picked out gifts for everyone. But will your team actually enjoy it? Or worse—will your well-intentioned gestures create resentment instead of connection?
Anna and Kendall get refreshingly honest about team events and celebrations, sharing what's worked beautifully and what's spectacularly backfired. From holiday parties to team retreats to the surprisingly fraught topic of year-end bonuses, they reveal the hidden dynamics most practice owners don't anticipate.
Anna shares a painful lesson about bonuses: "I can't say how many times people never so much as acknowledged receipt of this bonus. And it would, it just made me feel so terrible that I thought I've—how in the world can I get away from this precedent that I've set?" Her solution? She switched to PTO instead, eliminating the resentment on both sides.
The hosts discuss how team dynamics change as your practice grows and evolves. Kendall notes a recent shift: "We actually have a whole cohort of young people on our team right now, so 20s, early 30s. And they are asking for more social events to be planned and it's kind of a first."
From annual retreats that deepen team bonds to birthday celebrations that respect individual preferences, this episode offers practical guidance for creating meaningful team connections without the awkwardness or expectations that can derail even the best intentions.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
You've been thinking about it for months: adding that new service to your wellness practice. You can already picture how it will serve your patients better, create more revenue streams, and elevate your brand. But what if you're not as ready as you think you are?
Kendall shares a hard-won lesson from her own experience: "If you're adding a new modality, complete new modality to your team that you've never had before, you should hire someone who is very experienced in that modality." This wisdom came after jumping in too soon with aesthetics, driven by good intentions but lacking the crucial preparation needed for success.
The hosts walk through their expansion journeys—the failures and the wins. From adding aesthetics right before COVID to Anna's recent massage therapy expansion, they reveal the hidden complexities most practice owners don't anticipate. As Anna reflects on adding massage: "I don't think I realized how little I know about massage until I hired or added it to the practice."
The conversation covers the essential steps often missed: understanding overhead costs, testing services before launch, practicing with new modalities, and ensuring brand alignment. Kendall emphasizes starting with the why: "What problem is it solving for your clients? Is it in alignment with your brand? Is there a demand for it?"
If you're considering adding a new service or modality, this episode could save you thousands of dollars and months of frustration.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
Every practice owner faces this moment: you've hired someone, gone through training, implemented performance plans, and yet deep down you know it's not going to work out. The question isn't if this relationship will end, but when and how.
Anna and Kendall tackle this uncomfortable reality head-on, sharing hard-won insights about recognizing when a team member isn't the right fit. As Anna reflects, "Sometimes a hire isn't just about the skill set of bringing somebody on board. It's actually about the growth of the team and the growth of us as leaders as well, through that experience."
The hosts reveal the early warning signs they've learned to recognize, from scheduling issues to energy shifts that signal an employee doesn't have "two feet in." Kendall emphasizes a critical lesson: "Always listen to your gut... I catch myself and I have to remind myself, Kendall, you think that you're listening to your gut all the time. But why did you make this decision?"
The conversation includes specific strategies for documentation, conducting termination meetings, and deciding when to act versus when to wait. Both hosts balance compassion with business reality while always prioritizing patient care and team wellbeing.
If you've ever lost sleep over an employee situation, this episode offers the guidance and validation you need.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
In this important episode, Anna and Kendall discuss the critical topic of informed consent in wellness practices, sparked by Anna's recent hospital experience with her son's appendectomy. The conversation reveals significant gaps in how alternative healthcare providers approach patient communication compared to traditional medical settings.
Anna reflects on her hospital experience: "It didn't feel threatening. I didn't feel afraid. I felt safe and I felt seen. And I think that those are huge takeaways." This contrasts sharply with the challenges she's faced implementing informed consent in her acupuncture clinic.
The hosts discuss the resistance many practitioners have to providing detailed informed consent, with Anna noting that "they were terrified that the patients would get up and walk out of the treatment room the minute that they said that there might be a side effect of needling or cupping or gua sha."
Kendall emphasizes the importance of proper training and systems: "We do have to audit charts... we can put these protocols in place, but the reality is that it's not universal across the board."
This episode provides valuable insights for wellness practice owners looking to implement proper informed consent protocols, emphasizing that transparency builds rather than diminishes trust with patients.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
In this practical episode, Anna and Kendall respond to questions from community member Lauren about launching wellness classes. They share insights from their experience offering movement classes at their wellness center, including the challenges and lessons learned.
Kendall reflects on their journey with classes: "The energy and marketing it took to get 15 people to one class at one time and bring in less profit than getting one person to one healthcare appointment." This led to an important shift in their approach.
The hosts discuss various aspects of class management, including booking platforms, payment systems, and whether to hire teachers as employees or contractors. They emphasize the importance of clarity around your vision and goals before making these decisions.
A key insight shared is their pivot from drop-in classes to series-based offerings: "Why don't we offer classes only in a series and people have to pay for it beforehand. And then we know that we have enough people to cover the class." This approach proved more sustainable for their business model.
The episode provides valuable guidance for wellness entrepreneurs considering adding classes to their offerings, emphasizing the importance of understanding profit margins, choosing appropriate systems, and maintaining clear vision alignment.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
Where is your energy leaking as a wellness business owner? This deceptively simple question opens a profound conversation between Anna and Kendall about the hidden drains that pull leaders toward burnout, often without them realizing it's happening.
Both hosts trace their evolution from doing everything—answering phones, cleaning bathrooms, managing payroll—to strategic delegation that preserves their energy for high-level leadership. "There will never not be a list," Kendall observes about the endless nature of business ownership, highlighting why intentional boundaries become essential for survival.
The conversation reveals how energy management changes as businesses grow. Anna shares her recent experience working seven days a week while expanding into massage services, while Kendall discusses the ongoing challenge of hiring cycles that inevitably disrupt work-life balance.
"We use more energy putting off the task than we would just completing the task in the moment," Kendall explains, introducing practical strategies like Anna's quarterly "admin weeks" for tackling procrastination and administrative tasks that typically drain energy through avoidance.
The episode takes an inspiring turn when Kendall shares her recent flight lesson experience, demonstrating how learning new skills serves dual purposes: preventing energy leakage through intentional focus while potentially reducing dementia risk through cognitive challenge.
This conversation offers invaluable guidance for wellness practitioners struggling with burnout prevention, showing how strategic self-care and purposeful boundary-setting create sustainable leadership practices that benefit both personal well-being and professional effectiveness.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
A seemingly innocent request to use the bathroom turned into a weeks-long investigation when thieves struck Kendall's spa, stealing three credit cards in just four minutes. What started as fraud alerts on staff credit cards revealed a sophisticated scam targeting healthcare clinics across the country—and both Anna and Kendall had fallen victim to the same scheme.
"They were wearing masks, like COVID masks... wearing big coats with hoods. It was raining that day and then they went straight to the grocery store," Kendall describes, illustrating how professional these thieves have become.
The scam follows a consistent pattern: two women enter a healthcare practice, one requests to make an appointment while the other asks to use the restroom. While the front desk is distracted with booking (often using another stolen credit card), the accomplice helps herself to staff valuables from unlocked break rooms.
This eye-opening conversation extends beyond physical security to cover essential cybersecurity measures, including multi-factor authentication following recent alerts from practice management systems like Jane. Both hosts share practical security measures they've implemented, from keycode locks on break rooms to enhanced staff training on fraud prevention.
"If you're opening a brick-and-mortar space, just know that this scam is going around," Kendall warns, emphasizing the importance of trusting intuition and maintaining vigilance during business hours. The episode offers invaluable guidance for protecting both physical spaces and digital systems in healthcare practices.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
Why are the most powerful leadership abilities labeled as "soft skills"? Anna and Kendall challenge this terminology while exploring how vulnerability and emotional intelligence create transformative workplace culture, inspired by insights from Esther Perel's recent interview on Diary of a CEO.
"I don't like the term soft skills. Let it be known as well," Anna declares, highlighting how these abilities represent some of the most challenging and impactful leadership competencies. Both hosts emphasize that healing professionals naturally develop these skills through their training, making them uniquely positioned for trauma-informed leadership.
The conversation delves into the delicate balance of showing vulnerability as a leader while maintaining professional boundaries. Kendall shares how they create "safe containers" during team meetings where both staff and leadership can authentically share challenges without compromising workplace effectiveness.
"There is still an understanding that we can't let our home lives impact our work here," Kendall explains, illustrating the nuanced approach required when implementing these principles in healthcare settings.
Both hosts discuss practical strategies for creating environments where team members feel safe requesting support, from regular check-ins to modeling vulnerability as leaders. They emphasize the importance of "efforting"—their term for the intentional work required to maintain high-quality team dynamics and patient care.
The episode offers valuable insights for wellness practice owners seeking to develop emotional intelligence, improve communication, and create workplace cultures where both clinician support and employee well-being thrive through authentic leadership approaches.
For information regarding the upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"One of the big reasons why I've always loved hosting it here and want to continue to host it here is for people to see a functioning wellness business and to get ideas about design, get ideas about how systems are flowing and to see it actually in real life, in real time." — Kendall Hagensen
Ready to transform your wellness practice alongside like-minded practitioners? Anna and Kendall pull back the curtain on their most ambitious retreat yet, scheduled for September 22-25, 2026, in Vancouver, Washington.
This isn't just another business conference. The hosts have completely reimagined their retreat experience, introducing two distinct tracks: "Bloom" for solo providers and small practices ready to expand into multidisciplinary wellness centers, and "Grow" for established wellness center owners looking to level up with second locations, leadership development, or exit strategies.
"The connections that are made and being in community for four days... walking away with 40 to 50 new colleagues that you can reach out to and work together on things with—how cool is that?" Kendall enthuses about the community aspect that attendees consistently highlight as the most valuable component.
With registration opening September 1, 2025, this early announcement gives attendees a full year to plan and take advantage of payment plans and early bird pricing. The retreat features returning favorite facilitators covering everything from systems design to interior spaces, plus exciting new additions including commercial real estate expertise and potentially healthcare attorneys.
Anna emphasizes the retreat's practical workshop format: "This is really taking the time to go into reflection about your business and where you are in your business and where you want to take the business." The combination of structured learning, field trips to functioning wellness centers, and genuine community connection creates an unparalleled professional development experience.
For information regarding this amazing retreat, go to: https://www.wellnesscentercreators.com/retreats
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"Once you create a wellness space like this or a clinic with this much intention, you are drawing energy towards you." — Kendall Hagensen
Five new team members. One unprecedented addition. When Kendall decided to hire their first Western medical doctor for a previously all-holistic practice, she knew this conversation with her team would be delicate. "We really protect what we've created here," she explains, highlighting the careful balance required when evolving workplace culture.
"We just hire so much more for the person than for, you know, to check the box," Kendall explains, highlighting their people-first approach to recruitment strategies.
The conversation explores how wellness centers can embrace unexpected opportunities when the right candidates appear, even when not actively recruiting. Kendall shares the delicate process of introducing an MD specializing in integrative medicine to her team, including getting buy-in from existing physicians and ensuring alignment with their holistic care philosophy.
Both hosts discuss the ongoing nature of hiring in wellness practices, with Anna noting: "Being a business owner is so much about being able to spot the opportunity, isn't it? And it's the same with hiring."
The episode provides valuable insights into onboarding processes, with Kendall emphasizing the importance of organized systems and delegation to team leads. They share practical advice about candidate selection, including the power of personal referrals and the importance of genuine enthusiasm for the specific practice.
This conversation offers essential guidance for wellness center owners navigating team growth while maintaining the intentional culture that attracts both exceptional practitioners and patients seeking elevated healthcare experiences.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"I have my head in the sand and this is the worst planned summer yet." — Anna Rudel
Today, Anna and Kendall tackle the universal summer challenge faced by wellness practice owners who are also parents: how to manage both clinic schedules and family responsibilities during the lengthy school break.
"I think we have 12 weeks, which by my estimations is a quarter of a year," Anna notes about summer break, highlighting the significant planning challenge this represents for business owners with children.
With characteristic honesty, both hosts admit they're behind on summer planning this year. Kendall shares her family's spreadsheet approach to organizing camps and grandparent support, while Anna discusses the particular challenges of having a 13-year-old who has "aged out of most camps" but isn't old enough to be a counselor or drive independently.
The conversation extends naturally to clinic management during summer months, with both hosts sharing their policies about practitioner time off. They discuss the financial implications of multiple providers taking paid time off simultaneously and strategies for managing these scheduling complexities.
"Having multiple practitioners out that are taking paid time off, that's something else that needs planning for, isn't it?" Anna observes, highlighting a key business consideration.
The hosts share practical tools like VacationTracker.io for managing time-off requests and discuss their quarterly check-in systems for preventing burnout. This authentic discussion offers both validation and practical strategies for wellness practitioners balancing the dual demands of parenting and business ownership during the challenging summer months.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"What is something you prepared for today that I didn't ask you about, that you would like to share with me?" — Kendall Hagensen (sharing her favorite interview question)
In this timely episode, Anna and Kendall tackle the reality of spring transitions in wellness clinics, sharing practical strategies for navigating the inevitable waves of staff changes. With multiple team members leaving and new hires coming in, both hosts offer candid insights about recruitment challenges in today's competitive market.
Kendall reveals the overwhelming response to their administrative assistant opening—50 applications in less than a week, many from overqualified candidates transitioning from tech and other industries. This shift in the job market has created new challenges and opportunities for small business owners seeking the right cultural fit.
"There's one little thing on the resume that is kind of a turn off to you, and you just have to hit disqualify," Kendall shares honestly about the process of elimination when faced with numerous qualified candidates.
The hosts emphasize the importance of candidates showing genuine interest in the specific practice, not just any job. They discuss essential hiring criteria, including the expectation that candidates come prepared with questions and demonstrate knowledge of the company.
Both leaders share valuable hiring benchmarks—Anna's front desk has been with them for nine years, while Kendall typically aims for two to three years in administrative roles. The conversation includes practical tips about compensation transparency, clear job descriptions, and the importance of having structured interview processes. They also touch on celebrating Administrative Professionals Day and maintaining team morale during transitions.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"I do see that I can't maintain this pace anymore. And so I'm definitely finding myself sort of sitting back and letting others take over a little bit, which is really what I need to be doing." - Anna Rudel
Today, Anna and Kendall share recent updates from their wellness clinics, offering listeners a behind-the-scenes look at the real challenges and triumphs of running holistic healthcare practices.
The conversation begins with Anna's hilarious yet relatable story about a morning alarm fiasco that highlights an important business lesson: the danger of creating different systems for ourselves versus our teams. This perfectly illustrates how even experienced business owners can fall into process-oriented pitfalls when not practicing what they preach.
"How many of us have been growing our practices from forever ago and have one rule for us and another rule for everybody else?" Anna reflects, pinpointing a common leadership blind spot.
Kendall counters with her own unexpected emergency—a surprise fire department visit that prompted important discussions about safety protocols and team training. These real-world scenarios emphasize the necessity of comprehensive safety planning in healthcare settings.
The hosts then dive into exciting business developments, with Anna celebrating the successful launch of her massage wing with "80% booked already" and Kendall sharing positive updates about team culture at Vancouver Wellness Studio. They discuss strategic hiring, community engagement through women's leadership conferences, and the importance of self-care for business owners.
Throughout the conversation, both leaders offer valuable insights on patient experience, team collaboration, and the constant evaluation needed when expanding alternative healthcare practices—all while maintaining the trust and elevated experiences their clients expect.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"It's been a long time since I have spent that much time really not focused on work." — Kendall Hagensen
In this refreshing episode, Kendall shares her enriching experience at Blue Spirit Costa Rica, where she participated in a "Relax and Write" retreat led by facilitator Maya Danziger. This intimate gathering of nine participants combined meditation and creative writing in a supportive environment that ultimately inspired Kendall to begin writing a book for those newly diagnosed with chronic illnesses.
The conversation explores the vulnerability of creative expression and the unexpected joy of connecting with fellow writers, including professionals in the field. Kendall opens up about overcoming initial intimidation to embrace the writing process, allowing her creativity to unfold organically rather than approaching the retreat with rigid expectations.
"It's been a long time since I have spent that much time just really focused on, or not focused on work," Kendall reflects, highlighting the transformative power of dedicated creative time.
Beyond personal growth, the episode offers valuable insights for wellness center leaders about the importance of creating systems that function optimally even in their absence. Kendall's experience demonstrates how intentional time away provides a crucial opportunity to identify gaps in business processes while allowing for personal renewal.
The hosts also discuss the unique energy of Blue Spirit, located in one of the world's "blue zones," and how the retreat center's business model offers inspiration for wellness practitioners. This conversation beautifully illustrates how personal wellness practices directly inform and enhance professional leadership in patient-centered care.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"This is what we value and I'm going to keep showing up and showing you that I'm going to go above and beyond for you as an individual and as a team because it matters, because you matter and the care you're giving to the patient matters." — Kendall Hagensen
In this insightful episode, Kendall shares her enthusiasm for Will Guidera's "Unreasonable Hospitality" and its profound application to alternative healthcare. The conversation explores how holistic providers can elevate patient experiences by going beyond standard care to create moments of delight throughout the client journey.
The hosts discuss how Trust Driven Care principles align perfectly with Guidera's philosophy of giving patients "more than they expect" in every interaction. Kendall highlights how trauma-informed practices are often intuitively implemented by alternative healthcare providers, even without explicit training.
Through engaging anecdotes from the book, the episode illustrates how considering every aspect of patient communication, physical space, and the entire customer journey creates opportunities for exceptional care. The discussion extends beyond patient interactions to team leadership and business culture, demonstrating how these principles ripple through an organization.
"This is what we value and I'm going to keep showing up and showing you that I'm going to go above and beyond for you as an individual and as a team because it matters, because you matter and the care you're giving to the patient matters," Kendall emphasizes when discussing leadership.
The hosts also touch on how software and technology play a crucial role in creating elevated hospitality experiences in healthcare settings, highlighting how the right tools can enhance patient-centered care while managing practitioner capacity. This process-oriented mindset transforms how providers think about each touchpoint in the patient experience.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"Making space in the workplace for real conversations, personal and professional support...that's different than starting a debate within your team." - Kendall Hagensen
In this timely episode, hosts Anna Rudel and Kendall Hagensen share candid insights about leading healthcare teams through uncertainty. Drawing parallels between their experiences during the COVID-19 pandemic and current challenges in the healthcare landscape, they discuss practical approaches to maintaining team cohesion while respecting diverse perspectives.
The conversation explores how leaders can create space for meaningful workplace conversations without allowing external stressors to disrupt team dynamics. Kendall emphasizes the importance of boundaries: "Making space in the workplace for real conversations, personal and professional support...that's different than starting a debate within your team."
Anna and Kendall offer practical strategies for supporting team members experiencing burnout while maintaining necessary business operations. They suggest increasing flexibility with time off, encouraging enhanced self-care practices, and helping team members identify which external factors they can and cannot control.
Most importantly, they reflect on their own leadership journeys and the importance of sustainable approaches to crisis leadership. Kendall shares, "What I learned during COVID was...I was taking on the weight of my whole team's emotions. I ended up becoming my team's therapist in addition to seeing all my actual clients."
This episode provides valuable guidance for healthcare practice owners navigating team management during societal transitions, offering strategies that balance compassionate leadership with necessary boundaries to prevent leader burnout and maintain quality care.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
"I feel like I'm very time wealthy... Last Monday I got the opportunity to go skiing on a gorgeous day. And I did."
In this heartfelt episode, Natalie Fairchild shares the inspiring origin story of Pacific Perks Coffee, a mobile espresso bar catering service born from personal challenges and family needs. When her husband was diagnosed with multiple sclerosis, Natalie had to reimagine their future, eventually taking full ownership of their business and creating a company culture that prioritizes work-life integration for everyone.
Natalie reveals how personal adversity became the catalyst for business innovation, developing a flexible scheduling system that allows her "perkologists" to prioritize their personal lives while still delivering exceptional service. This approach has attracted diverse talent—from college students to flight attendants—creating a team that genuinely loves their work.
"I feel like I'm very time wealthy," Natalie shares, highlighting how she's mastered the freedom entrepreneurship promises while leading a successful company. "I've created a job for them where they do get paid well and they are spreading joy."
The conversation explores practical ways business owners can foster positive team cultures, including starting meetings with celebrations and ensuring employees use their vacation time. Listeners will gain insight into how mindful leadership can transform both company culture and customer experience, making this episode especially valuable for wellness entrepreneurs seeking to build businesses that honor wellbeing at every level.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
In this candid conversation, Anna and Kendall discuss the realities of work-life integration for wellness practice owners. They challenge the concept of "balance," preferring to focus on integration and intentional choices around how they spend their time.
As Kendall notes, "I think most of us mean integration when we say balance. Right. That we're hoping for in owning our own business is that we can go to our kids school and see their project... we can build our own schedule, we can have our weekends... and we can feel integrated and grounded."
The hosts share practical strategies they use to maintain boundaries while acknowledging the inevitable overlap between business and personal life. They respond to questions about discussing business with partners and children, working from home, and preventing work from consuming family time.
Both Anna and Kendall emphasize the importance of self-care, with Anna noting, "I take a lot of time off, and I'm unapologetic about it." They acknowledge that maintaining these boundaries is an ongoing practice rather than a perfect system.
This episode offers realistic perspectives on work-life integration, with both hosts sharing their personal experiences, challenges, and strategies for maintaining wellbeing while running successful wellness practices.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
In this practical episode, Anna and Kendall explore the strategic decisions involved in adding or removing services from a wellness practice. They discuss the distinction between services and modalities, and share insights from their experiences with both successful and unsuccessful service additions.
Kendall emphasizes the importance of timing and market research: "We do try a new modality. If it's been three months and it's just really feeling forced, like it's not working, it's not the right time, it's not the right provider, people don't want this service... Cut the losses, let it go, move on."
The hosts discuss how to evaluate new service proposals from team members, with Anna sharing their practical approach: "We've now created a document... called 'So you want to bring this into the clinic'... We understand it's a great idea, but first of all, tell us what the plan is." This structured approach helps practice owners make informed decisions about service additions while maintaining profitability and alignment with their practice vision.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.
In part three of their “Clinic Expansion” conversation, Anna and Kendall delve into the specific challenges of hiring massage therapists for a clinic expansion. The discussion focuses on adapting recruitment processes and understanding cultural differences between healthcare modalities.
As Kendall notes, "What you're looking for is a massage therapist who does have that professional skill set and they do exist... we hire more for the person rather than clinically. And we can teach clinical skill." This highlights the importance of finding candidates who align with the practice's professional standards while remaining open to developing clinical abilities.
The conversation explores the unique aspects of recruiting massage therapists, with Anna questioning traditional hiring methods: "I'm not convinced that the same process for interviewing and hiring for an acupuncturist is necessarily the right process for massage therapists." This leads to valuable insights about adapting recruitment strategies while maintaining professional standards.
This episode offers practical advice for wellness practice owners expanding their services or hiring across different modalities, emphasizing the importance of understanding cultural differences while maintaining consistent professional standards.
Get all the links, resources and show notes here: https://wellnesscentercreators.com
Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.