Elevating Patient Experiences: Applying Unreasonable Hospitality in Healthcare

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Wellness Center Creators

Kendall Hagensen

132 episodes

4 days ago

Health and wellness providers know that better patient outcomes require a whole person multidisciplinary approach that they just can't provide on our own. That's why host Kendall Hagensen started the Wellness Center Creators podcast. Every week she brings you interviews with experts, tips, tricks, secrets, resources, systems, and solutions, so that you don't have to reinvent the wheel when creating your wellness center.

Kendall is a somatic psychotherapist turned multidisciplinary clinic owner and business coach, and she has dedicated her professional life to helping people live in their truth and work in a way that feeds their soul and still allows them to feed their family.

She believes in empowering health and wellness professionals to create the collaborative, integrated wellness practices they have always dreamed of. That's why she’s here with this podcast bringing ideas, information, and guests that can help you find WELLlth in life and business.

Sponsored by Jane.app

Alternative Health

Health & Fitness

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All content for Wellness Center Creators is the property of Kendall Hagensen and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Alternative Health

Health & Fitness

Elevating Patient Experiences: Applying Unreasonable Hospitality in Healthcare

Wellness Center Creators

20 minutes 54 seconds

6 months ago

Elevating Patient Experiences: Applying Unreasonable Hospitality in Healthcare

"This is what we value and I'm going to keep showing up and showing you that I'm going to go above and beyond for you as an individual and as a team because it matters, because you matter and the care you're giving to the patient matters." — Kendall Hagensen

In this insightful episode, Kendall shares her enthusiasm for Will Guidera's "Unreasonable Hospitality" and its profound application to alternative healthcare. The conversation explores how holistic providers can elevate patient experiences by going beyond standard care to create moments of delight throughout the client journey.

The hosts discuss how Trust Driven Care principles align perfectly with Guidera's philosophy of giving patients "more than they expect" in every interaction. Kendall highlights how trauma-informed practices are often intuitively implemented by alternative healthcare providers, even without explicit training.

Through engaging anecdotes from the book, the episode illustrates how considering every aspect of patient communication, physical space, and the entire customer journey creates opportunities for exceptional care. The discussion extends beyond patient interactions to team leadership and business culture, demonstrating how these principles ripple through an organization.

The hosts also touch on how software and technology play a crucial role in creating elevated hospitality experiences in healthcare settings, highlighting how the right tools can enhance patient-centered care while managing practitioner capacity. This process-oriented mindset transforms how providers think about each touchpoint in the patient experience.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.