A seemingly innocent request to use the bathroom turned into a weeks-long investigation when thieves struck Kendall's spa, stealing three credit cards in just four minutes. What started as fraud alerts on staff credit cards revealed a sophisticated scam targeting healthcare clinics across the country—and both Anna and Kendall had fallen victim to the same scheme.

"They were wearing masks, like COVID masks... wearing big coats with hoods. It was raining that day and then they went straight to the grocery store," Kendall describes, illustrating how professional these thieves have become.

The scam follows a consistent pattern: two women enter a healthcare practice, one requests to make an appointment while the other asks to use the restroom. While the front desk is distracted with booking (often using another stolen credit card), the accomplice helps herself to staff valuables from unlocked break rooms.

This eye-opening conversation extends beyond physical security to cover essential cybersecurity measures, including multi-factor authentication following recent alerts from practice management systems like Jane. Both hosts share practical security measures they've implemented, from keycode locks on break rooms to enhanced staff training on fraud prevention.

"If you're opening a brick-and-mortar space, just know that this scam is going around," Kendall warns, emphasizing the importance of trusting intuition and maintaining vigilance during business hours. The episode offers invaluable guidance for protecting both physical spaces and digital systems in healthcare practices.

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