Rolling with the Punches: Mastering Recruitment in a Transitional Season

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Wellness Center Creators

Kendall Hagensen

132 episodes

4 days ago

Health and wellness providers know that better patient outcomes require a whole person multidisciplinary approach that they just can't provide on our own. That's why host Kendall Hagensen started the Wellness Center Creators podcast. Every week she brings you interviews with experts, tips, tricks, secrets, resources, systems, and solutions, so that you don't have to reinvent the wheel when creating your wellness center.

Kendall is a somatic psychotherapist turned multidisciplinary clinic owner and business coach, and she has dedicated her professional life to helping people live in their truth and work in a way that feeds their soul and still allows them to feed their family.

She believes in empowering health and wellness professionals to create the collaborative, integrated wellness practices they have always dreamed of. That's why she’s here with this podcast bringing ideas, information, and guests that can help you find WELLlth in life and business.

Sponsored by Jane.app

Alternative Health

Health & Fitness

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All content for Wellness Center Creators is the property of Kendall Hagensen and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Alternative Health

Health & Fitness

Rolling with the Punches: Mastering Recruitment in a Transitional Season

Wellness Center Creators

28 minutes 17 seconds

6 months ago

Rolling with the Punches: Mastering Recruitment in a Transitional Season

"What is something you prepared for today that I didn't ask you about, that you would like to share with me?" — Kendall Hagensen (sharing her favorite interview question)

In this timely episode, Anna and Kendall tackle the reality of spring transitions in wellness clinics, sharing practical strategies for navigating the inevitable waves of staff changes. With multiple team members leaving and new hires coming in, both hosts offer candid insights about recruitment challenges in today's competitive market.

Kendall reveals the overwhelming response to their administrative assistant opening—50 applications in less than a week, many from overqualified candidates transitioning from tech and other industries. This shift in the job market has created new challenges and opportunities for small business owners seeking the right cultural fit.

"There's one little thing on the resume that is kind of a turn off to you, and you just have to hit disqualify," Kendall shares honestly about the process of elimination when faced with numerous qualified candidates.

The hosts emphasize the importance of candidates showing genuine interest in the specific practice, not just any job. They discuss essential hiring criteria, including the expectation that candidates come prepared with questions and demonstrate knowledge of the company.

Both leaders share valuable hiring benchmarks—Anna's front desk has been with them for nine years, while Kendall typically aims for two to three years in administrative roles. The conversation includes practical tips about compensation transparency, clear job descriptions, and the importance of having structured interview processes. They also touch on celebrating Administrative Professionals Day and maintaining team morale during transitions.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.