What if the ability to adapt across cultures, industries and technologies was your biggest leadership advantage?
In this episode, Jomilsa Sousa — founder of The Success Studio — takes us through her inspiring journey into customer success, exploring the cultural nuances of working in diverse regions, especially the Middle East. She opens up about how cultural nuance, curiosity, and courageous pivots shaped her career and how she's helping others build theirs.
With a powerful presence and deep operational insight, Jomilsa reflects on the mindset shifts needed to stay relevant in an AI-powered world and how relationship-building and mentorship continue to define long-term success.
This episode is an invitation to lead with self-awareness, stay open to reinvention, and define growth on your own terms.
In this episode:
● How Jomilsa navigated cultural shifts and career transitions across markets
● Why customer success is a mindset, not a department
● What the Ping Matrix framework teaches us about segmentation and strategy
● How to blend AI with human connection in customer relationships
● Why relationship-building remains a competitive edge in the Middle East
● What mentorship really looks like — and why it matters
● Advice for women in business navigating ambition, confidence, and voice
● How to stay adaptable and valuable in a rapidly evolving tech landscape
If you’re building a CS career, navigating global teams, or looking to future-proof your skills in a changing industry — this conversation with Jomilsa Sousa is packed with strategy, heart and momentum.
Follow Jomilsa Sousa.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What if customer success is the most honest reflection of how your company actually operates?
In this episode, Alexandra Sagaydak — Fractional CCO and founder of AI CS HUB — brings the kind of raw, refreshing honesty that SaaS leaders need to hear. After leading post-sale functions at scale and now advising early-stage startups, Alexandra opens up about what’s broken in CS, what founders get wrong, and why AI won’t fix any of it if you haven’t nailed the basics.
She’s the kind of leader who isn’t afraid to talk about chaos, complexity, and the mess of building — but she does it with precision, structure, and fierce conviction. This episode is for anyone who has ever been handed a customer success function with no playbook, no metrics, and still made it work.
In this episode:
● Why CS is a philosophy, not a role — and why most companies still don’t get it
● What fractional leadership reveals about gaps in early-stage CS strategy
● How to actually scale CS without losing the human connection
● The AI shift — what’s hype, what’s real, and what makes workflows better
● The underrated power of critical thinking in a data-saturated world
● What women in leadership must hear about ambition and self-trust
● Why chaos is normal — and how leadership presence changes everything
● How to build customer relationships with clarity, not just effort
If you’re a founder, CS leader, or navigating messy growth — this episode with Alexandra Sagaydak is a masterclass in building smarter, braver, and more human-first post-sale systems.
Follow Alexandra Sagaydak.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What does it take to bring AI into one of the most human-centered industries — and still keep empathy at the core?
In this episode, Nada Hassan and Amin Elhemaily, co-founders of a Saudi-based digital health startup, share the behind-the-scenes truth of building in the middle of two massive transformations: the AI revolution and Vision 2030.
With a bold mission to improve healthcare outcomes while respecting cultural nuance, Nada and Amin are not just launching technology. They’re building trust — across doctors, patients, regulators, and the systems that hold it all together.
They open up about the real challenges of earning credibility in healthcare, balancing innovation with regulation, and why resilience, mentorship, and long nights are the invisible forces behind every founder story.
In this episode:
● Why AI must support — not replace — human care
● The mindset shift required to build trust with Saudi healthcare leaders
● What Vision 2030 is doing to accelerate digital health innovation
● The unspoken challenges of entrepreneurship in a regulated industry
● Why cultural nuance matters more than product features in MENA markets
● How women in leadership can unlock systemic change
● The importance of purpose and grit when the mission gets hard
● What real impact looks like — beyond the pitch decks and press
If you're building in health tech, betting on the Middle East, or redefining what AI can do with a human touch — this episode with Nada Hassan and Amin Elhemaily is your blueprint.
Follow Nada Hassan and Amin Elhemaily.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What does it take to thrive in one of the world’s most competitive, fast-paced recruitment markets?
In this episode, Alex Koumi, Managing Director at Kingston Stanley, and Dan Wardle, Business Manager for Tech Recruitment, pull back the curtain on the recruitment world across the Middle East. With decades of combined experience, they share the inside story of what clients are really looking for, how AI is reshaping hiring, and why human connection still makes or breaks the process.
From tech startups to global corporations, Alex and Dan speak candidly about what it takes to attract top talent, scale hiring for emerging roles, and keep teams inspired in a high-pressure industry. But this episode isn’t just about recruitment strategy, it’s about resilience, transparency, and building careers that actually last.
In this episode:
● What hiring really looks like behind the scenes in the MENA region
● Why local talent is in demand and how to source it effectively
● How client expectations have evolved and what candidates keep getting wrong
● The power of consultative recruiting and what builds long-term trust
● Why AI can enhance efficiency but can’t replace human intuition
● The rise of emerging roles in data, AI and cybersecurity
● How to maintain internal culture and energy in a high-volume hiring environment
● Alex and Dan’s personal career journeys and what still drives them today
● Lessons in leadership, mental health, and staying motivated in recruitment
If you’re hiring in the region, looking to break into tech, or simply navigating the future of work — this episode with Alex Koumi and Dan Wardle is a behind-the-scenes masterclass in people, performance and potential.
Follow Alex Koumi and Dan Wardle.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What does it take to lead transformation in a market where trust, culture and experience matter more than technology?
In this episode, Waleed AlHamdan, award-winning CX expert, leadership coach, and CEO of Compass Way, shares a masterclass on what real customer experience looks like in Saudi Arabia today. With over 25 years of experience across sectors like banking and American Express, Waleed reflects on the mindset shifts required to evolve from business-oriented thinking to true customer centricity.
This isn’t just about surveys or NPS. It’s about legacy. Waleed opens up about the emotional intelligence behind loyalty, the strategic use of AI in experience design, and how leaders can create sustainable impact — one relationship at a time.
If you’ve ever wondered what customer experience really means in the Middle East, or how to lead lasting change in your organization, this episode is your blueprint.
In this episode:
● Waleed’s journey from banking to becoming a CX thought leader in the Gulf
● The hidden power of cultural intelligence in Saudi business success
● Why CX is not a marketing function, it’s a core growth strategy
● How to shift organizational mindset from process to people
● What leaders get wrong when trying to “quantify” experience
● How AI can support transformation without losing the human touch
● The legacy Waleed wants to leave behind in C
● How emotional intelligence builds trust and drives long-term value
● The personal growth habits Waleed swears by as a mentor and leader
If you're building in the region, mentoring future leaders, or reimagining how customer experience drives growth, this episode with Waleed AlHamdan is a masterclass in influence and intention.
Follow Waleed AlHamdan.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What happens when customer experience becomes a national priority and a personal calling?
In this episode, Zubaida Hariri, Head of Customer Experience at Abdul Latif Jameel Enterprises, shares the leadership journey that brought her from healthcare to one of the most influential CX roles in Saudi Arabia today.
With Vision 2030 reshaping service standards and customer expectations across the Kingdom, Zubaida breaks down what it means to lead transformation, not just in process, but in mindset. She talks about the hard truths behind leadership, the pressure to modernize without losing the human touch, and why empathy remains a CX power move in a world of speed and scale.
Zubaida brings a quiet confidence that commands attention. This episode is for anyone building experience-led growth, especially in markets where expectations are rising fast and representation still matters.
In this episode:
● Zubaida’s personal journey from patient care to CX transformation
● What customer experience really means in a post-Vision 2030 Saudi Arabia
● The leadership advantage of understanding diverse sectors and perspectives
● Why empathy and execution must coexist in modern CX
● How Saudi customers are evolving and what brands must do to keep up
● The overlooked power of government in driving CX innovation
● What it means to lead as a woman in high-stakes environments
● Zubaida’s mentorship philosophy and why it changes everything
● Balancing personal energy while delivering institutional impact
If you're leading transformation, elevating service, or redefining what it means to create value, Zubaida Hariri’s story is your blueprint for doing it with integrity.
Follow Zubaida Hariri.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What does it look like to step away from a high-growth IPO success story and build something even more powerful on your own terms?
In this episode, Andrea Bumstead, CEO and Founder of CS Impact and one of North America’s most trusted voices in Customer Success, joins us to talk about what real leadership requires today.
From building Procore’s CS function during hypergrowth to now advising SaaS companies scaling from $50M to $150M ARR, Andrea shares why CS is having an identity crisis and how the best leaders are rewriting the rules with business acumen, data fluency and executive-level influence.
Andrea doesn’t just teach frameworks. She models what it looks like to lead with clarity, conviction and care, especially in an AI-enabled world where human judgment and strategic vision matter more than ever.
In this episode:
● How Andrea built Procore’s CS engine and scaled through IPO
● Why business acumen is now a non-negotiable in CS leadership
● What fractional leadership taught her about strategic growth
● How to fix CS’s identity crisis by owning commercial metrics
● The hiring shift: why EQ is not enough without revenue fluency
● What leaders must understand about AI as a CS co-pilot
● How to operate across global markets with cultural sensitivity
● Andrea’s personal take on career reinvention and what she’s learning now
● Why investing in yourself is the most strategic move you can make
If you're ready to turn CS into a revenue engine and evolve your own leadership in the process, this episode with Andrea Bumstead is required listening.
Follow Andrea Bumstead.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What does it take to walk away from a legal career and build success in one of the world’s most competitive sales environments?
In this episode, Aida Durmic, Head of New Business for MENA at Infobip, shares the raw truth behind her pivot into sales, what she had to unlearn, and the power of resilience when you're carving your own path.
Aida didn’t enter sales through the front door, she stepped into it with courage, ambition, and a willingness to start from scratch. Now, after nearly a decade of closing enterprise deals and leading high-performing teams across the MENA region, she reflects on the mindset, market knowledge, and people-first strategies that helped her win.
From managing buyer expectations in a tech-enabled world to leveraging AI without losing the human touch, this episode is equal parts tactical and personal, and a must-listen for anyone growing in sales or leadership.
In this episode:
● Why Aida left law and how that decision reshaped her future
● What most people get wrong about selling in the MENA region
● How enterprise sales requires trust, depth, and local insight
● The evolving psychology of today’s buyer and how to meet them where they are
● The power of learning by doing and leading by example
● How AI can make sales faster but not more human
● Aida’s leadership evolution and her focus on team development
● The invisible pressure on women in leadership and how to rise above comparison
● Resilience, focus, and redefining success on your own terms
If you’re navigating a career shift, building in the MENA region, or stepping into sales leadership, Aida’s story will meet you where you are and move you forward.
Follow Aida Durmic.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What if building a great company was not just about your product but about the people you choose to build it with
In this episode, Natasha Corbin, founder of Start MEA and a seasoned HR leader with over 15 years of global experience, opens up about her journey from the UK to Dubai and the lessons she has learned shaping teams in the fast moving startup world.
Natasha does not just share frameworks. She shares the heart behind them. From hiring for the DNA of your organization to weaving diversity and inclusion into every decision, she explains how the right people strategy can turn vision into reality. And yes, we go deep on AI. How it is transforming HR processes, where to be cautious, and how leaders can use it to elevate not replace the human touch.
This is more than a conversation about HR. It is about courage, clarity, and creating workplaces that make people want to stay and grow.
In this episode:
● Why startups succeed or fail based on who they hire first
● How Natasha aligns people strategy directly to business goals
● The real world impact of diversity and inclusion on performance
● What AI can and cannot do in modern HR
● How to build performance management systems that actually work
● Why women in leadership must own their voice and ask for what they need
● Lessons Natasha learned moving from the UK to the Middle East
● The power of mentorship and community in career growth
● How to hire for the DNA of your company, not just the role
If you are building a team, scaling a startup, or finding your own leadership voice, Natasha Corbin’s story will give you both practical tools and the confidence to think bigger.
Follow Natasha Corbin.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
What if the biggest blocker to your growth wasn’t your skill — but your self-belief?
In this episode, Rachel Provan, Top 25 Customer Success Leader in the U.S, brain-based leadership coach, and founder of Provan Success, gets real about the mindset shifts required to lead. From her early days in acting to building and coaching high-performing CS teams, Rachel shares the behind-the-scenes work most leaders never talk about: confidence, imposter syndrome, executive buy-in, and the emotional weight of managing people.
This isn’t a theoretical conversation. It’s a vulnerable, tactical, and empowering guide for anyone navigating leadership in customer success, especially in the age of AI.
In this episode:
● How Rachel’s acting background gave her an edge in CS leadership
● Why first-time managers often struggle and how to rebuild confidence fast
● The brain-based coaching tactics Rachel uses with her clients
● How to influence executives by speaking their language
● The real reason imposter syndrome lingers, even in high achievers
● Why women in leadership must stop shrinking to fit in
● How AI is shifting CS workflows, but not replacing human intuition
● The subtle power of resetting expectations about what leadership really is
● The role of community and mentorship in long-term growth
If you’re a rising leader in CS, or guiding one, this conversation with Rachel Provan will hit home and raise your game.
Follow Rachel Provan.
This episode was brought to you by RevSetter & medlify.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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Haydar - LinkedIn
Ivy - LinkedIn
What if customer success wasn’t just a function — but the philosophy that shapes how your entire business grows?
In this episode, Dillon Young, founder of Customer Value Labs and a leading voice in the US SaaS and consulting space, shares the mindset and mechanics behind CS strategies that actually move the needle.
From his early days in startups to advising leadership teams on defining customer success before the first hire, Dillon brings clarity, humility and edge. He doesn’t just talk theory, he gives frameworks, hard truths and a practical roadmap for building customer-led organizations that scale.
This is part masterclass, part reflection, and part blueprint for anyone serious about transforming CS from a support function into a strategic growth driver.
In this episode:
● Why defining customer success early gives companies a competitive edge
● The “Cut, Automate, Defend” framework for operational CS efficiency
● Dillon’s take on the traits every modern CS leader must develop
● How AI is reshaping the job market and what that means for CS
● Why CS must influence every department, not just own a renewal target
● Building global relationships and adapting across cultural contexts
● The balance of execution and continuous improvement in leadership
● Dillon’s personal lessons from moving through chaos with calm
● The future of CS roles and how to prepare for what’s coming
If you're building a SaaS company, leading a post-sales team, or rethinking how your organization creates value, this episode with Dillon Young is essential listening.
Follow Dillon Young.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
SEO is no longer about ranking – it’s about relevance, authority, and visibility.
In this episode, James Reynolds, CEO of SEO Sherpa and one of the MENA region’s most respected voices in digital marketing, breaks down how the rules of search have changed and what high-growth companies must do to stay ahead.
From the rise of “search everywhere optimization” to the real impact of AI on content and customer behavior, James shares battle-tested insights on leadership, retention-first growth, and why radical transparency isn’t a trend, it’s a business advantage.
This is a must-listen for founders, CMOs, and agency leaders navigating growth, visibility, and influence in a post-keyword world.
In this episode:
● Why retention beats acquisition for sustainable agency growth
● How AI is changing search behavior, content planning and brand visibility
● The shift from SEO to "search everywhere optimization"
● James’ 1% rule for compounding growth
● Why radical transparency builds stronger teams and faster decisions
● How long-form content still wins in a short-form obsessed world
● Platform discipline: why being everywhere is a trap
● The MENA digital landscape and what most global players overlook
● Personal resilience, mindset, and how James stays sharp as a CEO
If you're building an agency, scaling your digital presence, or adapting to the AI-fueled marketing shift, this episode with James Reynolds will reframe how you think about growth.
Follow James Reynolds.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
The future of media in the Middle East is being shaped right now and the leaders who win are the ones who can master nuance, tech and commercial pressure all at once.
In this episode, Ryan Restell, Chief Commercial Officer at Yango Group and a seasoned media and tech executive, breaks down the transformation happening inside the region’s streaming ecosystem. From his pivot out of finance to leading commercial strategy across high-growth media platforms, Ryan shares what most don’t see, the pricing sensitivities, AI-driven user experience plays, and partnership models that actually work in the Middle East.
This is a no-fluff conversation for operators, revenue leaders and media innovators navigating complexity in high-velocity markets.
In this episode:
● The commercial pivot from finance to front-line growth leadership
● How to build go-to-market strategies that reflect regional payment behavior and price psychology
● Why streaming success in the Middle East depends on cultural context
● What AI is really doing behind the scenes to drive user retention
● The leadership mindset that separates calm executors from reactive chaos
● Strategic partnerships and what makes them work long-term
● Why digital transformation isn’t about speed, it’s about sequencing and buy-in
● What streaming and subscription brands must get right to stay competitive
● The power of perspective and learning in fast-changing industries
If you’re in media, tech or commercial leadership in the region or building something where customer experience and innovation intersect, this episode with Ryan Restell is pure signal.
Follow Ryan Restell.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
In healthcare, credibility isn’t earned by title, it’s built through action, empathy and aligned execution.
In this episode, Mahdi Attya shares what most executives won’t say out loud. With over two decades of experience in healthcare across the Middle East, Mahdi reveals the strategies behind high-impact leadership, how AI is disrupting care delivery, and why reputation and relationships are still the most valuable currency in this industry.
This is more than a conversation about digital health. It’s a behind-the-scenes look at how leaders navigate power dynamics, commercial pressure and ethical complexity, all while staying grounded in human connection.
In this episode:
● Why healthcare innovation fails without commercial and human alignment
● The strategic blueprint Mahdi uses when stepping into new executive roles
● How to build a reputation that drives results in relationship-driven markets
● AI as a runaway train — and how smart leaders are adapting fast
● The tension between automation and empathy in patient care
● How the Middle East is approaching AI with a hybrid, human-first mindset
● Why listening and observation are underrated power moves in new roles
● Precision medicine and the future of personalized care in the region
● Why behavioral economics is a skill set every future leader must master
● Mahdi’s personal philosophy on staying grounded and leading with values
If you're shaping the future of healthcare, selling into the ecosystem, or stepping into senior leadership, this episode with Mahdi Attya delivers the strategic edge you can’t learn in a classroom.
Follow Mahdi Attya.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
Customer success isn’t just about retention anymore. It’s about driving revenue, commanding influence and leading transformation from the inside out.
In this episode, Annika Zubair, post-sales revenue leader and founder of Customer Success Pro Consultancy, unpacks what it really takes to move from customer support to executive strategy. With 13 years of experience across global SaaS organizations, Annika shares why most CS teams still struggle with enablement, how AI is changing the rules and what it takes to lead when you're the only woman in the room.
This isn’t a conversation about fluff. It’s a blueprint for CS leaders who want to own their seat at the table and build profitable, AI-powered growth engines.
In this episode:
● Why customer success must be treated as a revenue function, not a cost center
● The critical gap in CS enablement training, and how to close it
● Why profitability needs to be everyone's KPI
● How to use AI to streamline tasks and unlock team productivity
● The truth about cross-functional influence and how to earn it
● Strategic customer journey mapping as a non-negotiable
● What most CS leaders get wrong about success planning
● How kindness and psychological insight build real business leverage
● Practical AI integrations that scale value and highlight key customer milestones
● What Annika has learned as an operator turned advisor in global SaaS
If you're building a high-impact CS org or advising one and you're ready to lead with precision, this episode with Annika Zubair is your competitive edge.
Follow Annika Zubair.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
Customer success isn’t just about keeping customers happy. It’s about owning the outcomes that drive revenue.
In this episode, Cinthia Silva, a global CS consultant and former fintech executive, breaks down what it takes to turn customer success from a reactive support function into a high-impact growth engine.
From her early days in sales to advising global CS teams, Cinthia shares what most companies are missing when it comes to defining CS, why AI isn’t a shortcut but a multiplier, and how tracking metrics like CSQLs shifts customer success from nice to have to non-negotiable.
She also gets candid about the real obstacles women in tech face and what it takes to lead with clarity in high-stakes, high-growth environments.
In this episode:
● Why customer success must own metrics that matter like CSQLs
● How to use AI to amplify not replace your team’s productivity
● The one thing most CS teams skip and why it’s costing them influence
● How to build a success roadmap that drives real executive buy-in
● The hidden career power of moving from sales into CS
● Data structure and cleanliness as the real foundation of AI implementation
● Why enterprise CS is a different beast and how to navigate it
● The silent impact of mentorship and sponsorship for women leaders
● Personal leadership practices that prioritize clarity, community and focus
If you’re building CS in fintech, scaling in global markets, or redefining what success looks like, this episode with Cinthia Silva is your new playbook.
Follow Cinthia Silva.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
In a world where AI is redefining how business gets done, are your sales processes still stuck in the past?
In this episode, Stephen Bates, founder of Cabot Insights and former Salesforce leader, breaks down how AI isn’t just a trend, it’s the sharpest weapon in your go-to-market arsenal. From hyper-personalized prospecting to pipeline acceleration, Stephen shares exactly how modern sales teams should be integrating AI to drive results or risk becoming irrelevant.
But this isn’t just about tech. It’s about execution. Stephen reveals how to clean your data, segment intelligently, and use AI to identify, engage, and convert high-value leads, at scale. You’ll also hear what founders and enterprise leaders alike are getting wrong about growth in the Middle East, and how to fix it.
In this episode:
● The hidden cost of bad CRM data and how to fix it fast
● What sales leaders can learn from Stephen’s time at Salesforce
● Why most companies are under-leveraging AI in their GTM playbook
● The tactics top performers use to prioritize leads and trigger outbound at the right time
● How to combine AI automation with human connection without losing trust
● Why investing in AI without team upskilling is a waste of money
● Lessons in pipeline building, segmentation, and high-performance mindsets
● Go-to-market blind spots unique to the Middle East and how to avoid them
● The #1 mindset shift that turns challenges into power plays
This is more than a podcast episode. It’s a blueprint for sales teams who want to dominate in an AI-powered, hyper-competitive market.
Follow Stephen Bates.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn
Why do some CS leaders just retain customers — while others command influence across the business?
In this episode, Sweta Duseja — Director of Customer Success at MoEngage — reveals the real playbook behind world-class retention, AI-driven engagement, and strategic customer planning in the META region.
Sweta doesn’t just talk about customer success. She builds it, scales it, and uses it to drive measurable revenue impact across cultures and markets. If you think customer onboarding is just training — or AI is just hype — this episode will challenge everything.
From decoding adoption frameworks to eliminating blind spots and planning multi-level customer success strategies, Sweta shares how influence is earned — not given — in today’s most competitive markets.
In this episode:
This isn’t just another conversation on customer success. It’s a masterclass in leadership power, AI precision, and how to win loyalty in the most dynamic markets in the world.
Follow Sweta Duseja.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
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What if saving, not borrowing, became the new normal in consumer finance?
In this episode, Mario Klapsis — a global FinTech leader and founder of Twig Finance — shares the groundbreaking concept of "Save Now, Buy Later," and how it's reshaping responsible spending in the Middle East and beyond.
From his journey across Greece, Canada, Singapore, London, and Dubai, Mario brings deep insights on startup leadership, the real dynamics between sales and customer success, and why clarity and focus are the ultimate founder superpowers.
He also pulls back the curtain on what it really takes to build and scale a FinTech startup — from integrating customer-centric design to navigating the explosive growth of AI and climate tech investments.
In this episode:
Curious how the next wave of FinTech is being built — and how customer experience drives it all? This conversation with Mario Klapsis is one you won’t want to miss.
Follow Mario Klapsis.
This episode was brought to you by RevSetter & medlify.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
Why are some leaders able to build influence across functions, while others get stuck in silos?
In this episode, Shalini Choudhary — Head of Customer Success at Jisr and a seasoned leader in HR tech — breaks down what it actually takes to lead, innovate, and win in high-growth, high-stakes environments.
She’s done the big corporate thing. Now she’s building in the trenches of Saudi’s startup scene. And she’s not sugarcoating it. From cross-functional politics to the real role of AI, Shalini shares what others won’t say — and what every CS or SaaS leader needs to hear.
Listen if you want to stop playing defense and start positioning yourself — and your function — as a strategic powerhouse.
In this episode:
If you’re exploring the intersection of HR, AI, and customer-led growth in the Middle East, this episode with Shalini Choudhary is not to be missed.
Follow Shalini Choudhary.
This episode was brought to you by RevSetter & medlify.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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Follow:
Hosts:
Haydar - LinkedIn
Ivy - LinkedIn