What does it look like to step away from a high-growth IPO success story and build something even more powerful on your own terms?
In this episode, Andrea Bumstead, CEO and Founder of CS Impact and one of North America’s most trusted voices in Customer Success, joins us to talk about what real leadership requires today.
From building Procore’s CS function during hypergrowth to now advising SaaS companies scaling from $50M to $150M ARR, Andrea shares why CS is having an identity crisis and how the best leaders are rewriting the rules with business acumen, data fluency and executive-level influence.
Andrea doesn’t just teach frameworks. She models what it looks like to lead with clarity, conviction and care, especially in an AI-enabled world where human judgment and strategic vision matter more than ever.
In this episode:
● How Andrea built Procore’s CS engine and scaled through IPO
● Why business acumen is now a non-negotiable in CS leadership
● What fractional leadership taught her about strategic growth
● How to fix CS’s identity crisis by owning commercial metrics
● The hiring shift: why EQ is not enough without revenue fluency
● What leaders must understand about AI as a CS co-pilot
● How to operate across global markets with cultural sensitivity
● Andrea’s personal take on career reinvention and what she’s learning now
● Why investing in yourself is the most strategic move you can make
If you're ready to turn CS into a revenue engine and evolve your own leadership in the process, this episode with Andrea Bumstead is required listening.
Follow Andrea Bumstead.
This episode was brought to you by RevSetter & medlify.
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Haydar - LinkedIn
Ivy - LinkedIn