What if the biggest blocker to your growth wasn’t your skill — but your self-belief?
In this episode, Rachel Provan, Top 25 Customer Success Leader in the U.S, brain-based leadership coach, and founder of Provan Success, gets real about the mindset shifts required to lead. From her early days in acting to building and coaching high-performing CS teams, Rachel shares the behind-the-scenes work most leaders never talk about: confidence, imposter syndrome, executive buy-in, and the emotional weight of managing people.
This isn’t a theoretical conversation. It’s a vulnerable, tactical, and empowering guide for anyone navigating leadership in customer success, especially in the age of AI.
In this episode:
● How Rachel’s acting background gave her an edge in CS leadership
● Why first-time managers often struggle and how to rebuild confidence fast
● The brain-based coaching tactics Rachel uses with her clients
● How to influence executives by speaking their language
● The real reason imposter syndrome lingers, even in high achievers
● Why women in leadership must stop shrinking to fit in
● How AI is shifting CS workflows, but not replacing human intuition
● The subtle power of resetting expectations about what leadership really is
● The role of community and mentorship in long-term growth
If you’re a rising leader in CS, or guiding one, this conversation with Rachel Provan will hit home and raise your game.
Follow Rachel Provan.
This episode was brought to you by RevSetter & medlify.
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Hosts:
Haydar - LinkedIn
Ivy - LinkedIn