Why are some leaders able to build influence across functions, while others get stuck in silos?

In this episode, Shalini Choudhary — Head of Customer Success at Jisr and a seasoned leader in HR tech — breaks down what it actually takes to lead, innovate, and win in high-growth, high-stakes environments.

She’s done the big corporate thing. Now she’s building in the trenches of Saudi’s startup scene. And she’s not sugarcoating it. From cross-functional politics to the real role of AI, Shalini shares what others won’t say — and what every CS or SaaS leader needs to hear.

Listen if you want to stop playing defense and start positioning yourself — and your function — as a strategic powerhouse.

In this episode:

• The hard truth about customer success vs. customer experience
• Why most AI conversations are missing the point — especially in HR
• How to gain influence across product, marketing, and leadership
• Building credibility fast in startup environments
• What not to do as a new leader (and what earns respect fast)
• The three traits every powerful cross-functional leader must master
• Frameworks that scale teams — without micromanagement
• The psychological edge of detachment and clarity in decision-making
• Why Saudi Arabia is ground zero for the next wave of HR tech

If you’re exploring the intersection of HR, AI, and customer-led growth in the Middle East, this episode with Shalini Choudhary is not to be missed.

Follow Shalini Choudhary.

This episode was brought to you by RevSetter & medlify. 

Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!

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Hosts: 

Haydar - LinkedIn 

Ivy - LinkedIn