Why do some CS leaders just retain customers — while others command influence across the business?
In this episode, Sweta Duseja — Director of Customer Success at MoEngage — reveals the real playbook behind world-class retention, AI-driven engagement, and strategic customer planning in the META region.
Sweta doesn’t just talk about customer success. She builds it, scales it, and uses it to drive measurable revenue impact across cultures and markets. If you think customer onboarding is just training — or AI is just hype — this episode will challenge everything.
From decoding adoption frameworks to eliminating blind spots and planning multi-level customer success strategies, Sweta shares how influence is earned — not given — in today’s most competitive markets.
In this episode:
This isn’t just another conversation on customer success. It’s a masterclass in leadership power, AI precision, and how to win loyalty in the most dynamic markets in the world.
Follow Sweta Duseja.
This episode was brought to you by RevSetter & medlify.
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Ivy - LinkedIn