Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...

Send us a textWelcome to Season 2 of The ZIZO Effect! This season, we explore what it takes to build high-performing teams and uncover strategies that drive workplace success, featuring insights from leaders, agents, and executives in call centers. Episode Overview: Leadership isn’t about managing—it’s about inspiring. In this episode, Jimmy Chebat, Founder and CEO of ZIZO Technologies, reflects on powerful insights shared by this season’s incredible lineup of guests. These lea...

Send us a textWelcome to Season 2 of The ZIZO Effect! This season, we’re exploring the unique insights and experiences of agents, managers, and executives in the call center industry to provide practical strategies for improving team culture and performance. Episode Overview: In this episode, we talk with David Black, Collections Manager at National Recovery Solutions, about creating a winning culture in a remote environment. With over 20 years of experience in the call center industry, David...

Send us a textWelcome to Season 2 of The ZIZO Effect! This season, we’re exploring the unique insights and experiences of agents, managers, and executives in the call center industry to provide practical strategies for improving team culture and performance. Episode Overview: In this episode, we talk with Greg Stenzel, Vice President of Operations at AARS, about building accountability and engagement in teams. With over a decade of leadership experience, Greg shares his approac...

Send us a textWelcome to Season 2 of The ZIZO Effect! This season, we're diving into the diverse perspectives of agents, managers, and executives from call centers, exploring the unique insights and lessons they've learned. Episode Overview: In this episode, we sit down with Christopher Kohl, a retired executive with extensive experience in the banking and collections industries. Chris brings decades of leadership experience and deep insights into the challenges and opportunities faced b...

Send us a textWelcome to Season 2 of The ZIZO Effect!This season, we explore the unique experiences of agents, managers, and executives in call centers, uncovering valuable insights and lessons they've learned along the way.Episode Overview:In this episode, we speak with Negra Tutundzic, the Employee Engagement Team Lead at Wayfair, who shares her invaluable insights on how empathy, engagement, and recognition are key drivers of workplace culture. Negra discusses the crucial role that frontli...

Send us a textWelcome to Season 2 of The ZIZO Effect! This season, we're diving into the diverse perspectives of agents, managers, and executives from call centers, exploring the unique insights and lessons they've gained. Episode Overview: In this episode, we chat with Jim Iyoob, the Chief Customer Officer at Etech, who brings decades of experience and a deep passion for enhancing customer experience in the call center industry. Jim shares his journey from starting as a call center agent to ...

Send us a textWelcome to Season 2 of The ZIZO Effect!This season, we’re exploring diverse perspectives from agents, managers, and executives in the call center industry, diving into the unique insights and experiences they’ve gained along the way.Episode Overview: In this episode, we sit down with Bryan Williams, a collections agent at Great Lakes Processing Services and passionate musician, as he shares his journey and how he balances a full-time career in collections with his passion for mu...

Send us a textWelcome to Season 2 of The ZIZO Effect!This season, we're diving into the diverse perspectives of agents, managers, and executives from call centers, exploring the unique insights and lessons they've gained.Episode Overview:In this episode, we chat with Daniel Gebre, an expert recruiter who shares his journey from working in a shoe store to managing a call center and eventually becoming a leader in recruitment. Danny discusses the challenges of building and maintaining a strong ...

Send us a textIn this episode of The ZIZO Effect podcast, join hosts Andrew J. Reimers and Jimmy Chebat for a grand finale as they revisit the highlights of Season 1. Reflect on the various aspects of gamification that have been discussed and their transformative impact on workplaces.Listeners will enjoy a fun and insightful recap, including the greatest hits and misses of the season. Andrew and Jimmy also turn their attention to the audience, answering burning questions and addressing insigh...

Send us a textIn this episode of The ZIZO Effect podcast, join host Jimmy Chebat for an engaging discussion with Rich Gold, a distinguished leader, and former President and COO of M&T Bank. Rich brings his extensive experience in organizational behavior management (OBM) and shares how its principles can synergize with gamification to transform workplace strategies.Explore the intersection of OBM and gamification, uncovering how these strategies can coexist to enhance employee engagement a...

Send us a textIn this episode of The ZIZO Effect podcast, join hosts Jimmy Chebat and Andrew Reimers as they explore the crucial role of system integrations in optimizing business operations and maintaining data integrity. We're excited to have Zach DiaPaul, ZIZO's System Integrations Coordinator, share his expertise on transforming complex data into actionable insights and how ZIZO's cutting-edge solutions combat the common pitfalls of manual data entry and overwhelming data volumes.This epi...

Send us a textDive into "The ZIZO Effect Recap: Episodes 7-9" with Emma, as we continue our series on the powerful impact of gamification within the workplace. This recap covers strategic budgeting for impactful incentives to the foundational stories that shaped ZIZO, presenting a narrative of evolution and innovation.In Episode 7, "Smart Spend, Big Impact: Budgeting for Meaningful Incentives," we examine the necessary balance for designing effective incentives, highlighting how fair opportun...

Send us a textJoin us on 'The ZIZO Effect,' where we continue with 'The ZIZO Origin Story: Part 2.' In this episode, Andrew Reimers and Jimmy Chebat dive further into the evolution of ZIZO, picking up where we left off in our discussion of its foundation. Explore the discussions that shaped the revolutionary decisions at ZIZO, from the impactful conference that reignited Jimmy’s vision to the intensive research and strategic pivots that followed.Uncover how the development of ZIZO's gamificat...

Send us a textJoin us on "The ZIZO Effect," where we dive into "The ZIZO Origin Story: Part 1." In this episode, Andrew Reimers and Jimmy Chebat take us back to the roots of ZIZO. Explore Jimmy's entrepreneurial journey, starting from his early days in the accounts receivable space to the pivotal 'aha' moments that led to the creation of ZIZO.Discover the transformative milestones that shaped our innovative platform, highlighting the unique challenges and breakthroughs. This episode is not ju...

Send us a textIn this episode of The ZIZO Effect podcast, join Andrew Reimers and Jimmy Chebat as they dive into the crucial topic of budgeting for meaningful incentives. Learn about the balance needed to motivate your team while aligning with your business goals and maintaining your budget. This episode covers strategic incentive budgeting, innovative reward distribution strategies, and how to create a balanced reward system that meets everyone's needs. From understanding the high costs asso...

Send us a textDive into 'The ZIZO Effect Recap: Episodes 4-6' with Emma Ovaska, ZIZO's marketing coordinator, as we continue to explore the innovative realm of gamification. This recap covers the transformative role of gamification in redefining workforce management, enhancing employee motivation, and refining reward systems. Discover how these episodes unpack the psychology behind motivation and reward, offering insights and actionable tips for effectively implementing gamification. Whe...

Send us a textJoin hosts Andrew Reimers and Jimmy Chebat as they delve into the real drivers of workplace motivation, beyond the paycheck. In this episode, we explore the interplay between intrinsic and extrinsic motivations and discuss how effectively crafted rewards can significantly enhance workplace productivity and satisfaction. We'll uncover the psychology behind motivation, discuss the fine balance of incentives, and share personal anecdotes and professional insights that bring the con...

Send us a textIn Episode 5 of The ZIZO Effect, join hosts Andrew Reimers and Jimmy Chebat as they delve into the essential do's and don'ts of gamification. Learn the secrets to successfully implementing gamification strategies that can propel your workplace into a more engaging, productive environment. Whether you're new to the concept or looking to refine your existing approach, this episode is your comprehensive guide to getting gamification right.

Send us a textIn this enlightening episode of the ZIZO Effect podcast, join Andrew Reimers and Jimmy Chebat as they step beyond the usual topics of gamification to explore the changing world of workforce management. With a critical view on conventional methods, they examine why and how introducing gamified strategies is reshaping team and workplace dynamics. From analyzing traditional management techniques to the innovative potential of gamification, this episode is packed with insights on bo...