Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
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Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
Send us a textWelcome to Season 2 of The ZIZO Effect! This season, we're diving into the diverse perspectives of agents, managers, and executives from call centers, exploring the unique insights and lessons they've gained. Episode Overview: In this episode, we chat with Jim Iyoob, the Chief Customer Officer at Etech, who brings decades of experience and a deep passion for enhancing customer experience in the call center industry. Jim shares his journey from starting as a call center agent to ...
The ZIZO Effect
Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
