Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
All content for The ZIZO Effect is the property of ZIZO Technologies Inc. and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
Creating a Winning Culture Remotely with David Black
The ZIZO Effect
28 minutes
11 months ago
Creating a Winning Culture Remotely with David Black
Send us a textWelcome to Season 2 of The ZIZO Effect! This season, we’re exploring the unique insights and experiences of agents, managers, and executives in the call center industry to provide practical strategies for improving team culture and performance. Episode Overview: In this episode, we talk with David Black, Collections Manager at National Recovery Solutions, about creating a winning culture in a remote environment. With over 20 years of experience in the call center industry, David...
The ZIZO Effect
Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
