Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
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Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
The Power of Accountability in Workplace Culture with Greg Stenzel
The ZIZO Effect
38 minutes
1 year ago
The Power of Accountability in Workplace Culture with Greg Stenzel
Send us a textWelcome to Season 2 of The ZIZO Effect! This season, we’re exploring the unique insights and experiences of agents, managers, and executives in the call center industry to provide practical strategies for improving team culture and performance. Episode Overview: In this episode, we talk with Greg Stenzel, Vice President of Operations at AARS, about building accountability and engagement in teams. With over a decade of leadership experience, Greg shares his approac...
The ZIZO Effect
Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
