Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
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Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
Balancing Collections, Career, and Passion with Bryan Williams
The ZIZO Effect
1 hour 4 minutes
1 year ago
Balancing Collections, Career, and Passion with Bryan Williams
Send us a textWelcome to Season 2 of The ZIZO Effect!This season, we’re exploring diverse perspectives from agents, managers, and executives in the call center industry, diving into the unique insights and experiences they’ve gained along the way.Episode Overview: In this episode, we sit down with Bryan Williams, a collections agent at Great Lakes Processing Services and passionate musician, as he shares his journey and how he balances a full-time career in collections with his passion for mu...
The ZIZO Effect
Send us a textWelcome to a Podcast Takeover Episode of The ZIZO Effect! This week, Dan Smitley takes over as host, flipping the script and putting Jimmy Chebat in the guest seat. In this takeover, Dan doesn’t hold back—he challenges Jimmy with tough questions about gamification, workforce management, and creating more engaging work environments. Episode Overview: With his expertise in workforce management, contact center operations, and strategic thinking, Dan leads a conversat...
