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The Modern Hotelier
David Millili & Steve Carran
217 episodes
1 day ago
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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Places & Travel
Business,
Society & Culture,
Management
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All content for The Modern Hotelier is the property of David Millili & Steve Carran and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
Show more...
Places & Travel
Business,
Society & Culture,
Management
Episodes (20/217)
The Modern Hotelier
#216: Providing a Better Parking Experience for Hotels | with Munir Maluf

We’re live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.
In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.

Munir shares his insights on:

  •  Why the valet experience is the first impression of a hotel
  •  How MP Parking bridges the gap between hotel culture and valet service
  •  The importance of hotel involvement in parking operations
  •  How MP Parking improves staff satisfaction and guest service

Watch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50


Links:
Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/
Miami Parking Inc: https://www.parkmp.com/
Le VALET: https://www.levalets.com/


For full show notes head to: https://themodernhotelier.com/episode/216

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 day ago
5 minutes

The Modern Hotelier
#215: How Digital Guides Can Provide a Better Guest Experience & Reduce Waste | with Jaimey Bembry

In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.

Discover how Bhlen helps hotels and hospitality brands:

  •  Eliminate paper lists with eco-friendly digital solutions
  •  Deliver personalized, hyper-local experiences for guests
  •  Boost revenue by promoting on-site restaurants & services
  •  Support ESG & sustainability goals with trackable data
  •  Provide an easy, no-app, no-integration solution using QR codes

From digitizing local restaurant guides to creating experience-as-a-service platforms, Bhlen is changing how travelers discover cities, attractions, and hidden gems—directly from their phones.

If you’re a hotelier, destination manager, or travel industry professional, this episode will give you actionable insights on the future of guest engagement and why the next generation of hospitality is digital-first.


Watch the FULL EPISODE on YouTube: https://youtu.be/2pI52saL24w


Links:
Jaimey on LinkedIn: https://www.linkedin.com/in/jaimey-bembry-9950245/
Website: www.bhlen.com

Email: info@bhlen.com


For full show notes head to: https://themodernhotelier.com/episode/215

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
2 days ago
8 minutes

The Modern Hotelier
#214: Helping Hoteliers Elevate Their Coffee Programs | with Gage Johnston

In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.

Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to strategies for reducing "coffee leakage" when guests leave for Starbucks across the street, this conversation dives deep into the future of coffee in hospitality.

You’ll hear about:

  • Why coffee is now one of the fastest-growing revenue drivers for hotels.
  • How automation helps hotels deliver café-quality drinks without hiring baristas.
  • The role of design, efficiency, and customer insights in upgrading F&B programs.
  • Practical advice for hoteliers looking to enhance their coffee offerings without overhauling their outlets.

Watch the FULL EPISODE on YouTube: https://youtu.be/P8GUWgGpTII


Links:
Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/
Dalla Corte: https://dallacorte.com/usa/


For full show notes head to: https://themodernhotelier.com/episode/214

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
3 days ago
6 minutes

The Modern Hotelier
#213: An All-In-One PMS that Enhances the Guest Experience | with Venkatesh Sakamuri & Krishna Talasila

In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they’re transforming hospitality technology. 

Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big brands. He shares insights on the future of AI in hospitality, the importance of demand and competitor intelligence, and why an all-in-one PMS platform enhances the guest journey.

Krishna dives into lessons learned from expanding in India, how Stayflexi scaled to over 3,500 properties worldwide, and why they’re now doubling down in the U.S. market. He also explains how Stayflexi IQ can integrate seamlessly with existing hotel systems, giving hoteliers actionable insights without a complete tech overhaul.

If you’re a hotelier, hospitality professional, or simply interested in the future of hotel tech, AI, and revenue management, this episode is packed with valuable takeaways.

What you’ll learn in this episode:

  • How Stayflexi is empowering independent hotels with AI-driven intelligence
  • Why data is the “new king” in hospitality
  • The benefits of an all-in-one PMS vs. multiple integrations 
  • Key lessons from scaling in India and expanding globally
  • The future of revenue management in the AI era

Watch the FULL EPISODE on YouTube: https://youtu.be/QlAMhqhEi3s
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Venkat on LinkedIn: https://www.linkedin.com/in/venkatsakamuri/
Krishna on LinkedIn: https://www.linkedin.com/in/sasank-stayflexi/
Stayflexi: https://business.stayflexi.com/


For full show notes head to: https://themodernhotelier.com/episode/213

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
4 days ago
8 minutes

The Modern Hotelier
#212: The Independent Hotel Advantage | Scott Eddy at the Independent Hotel Show Miami

In this episode, David and Steve sit down in person with global traveler and hospitality expert Scott Eddy at the Independent Hotel Show in Miami.

Scott shares why he believes independent hotels have a major edge over big brands, the growing importance of wellness and quiet luxury, and why storytelling and showcasing the destination and people are key to standing out. From behind-the-scenes F&B experiences to his personal travel habits, Scott offers real insights for hoteliers looking to connect with both locals and travelers.

We also dive into:

  • Why people make a stay truly memorable
  • The changing culture and energy of South Florida
  • Scott’s top travel tips (including the #1 airplane hygiene hack)
  • Hospitality trends that will shape the future of independent hotels 

Whether you’re in the hotel business or just love travel, this conversation will inspire you to think differently about hospitality, community, and creating unforgettable guest experiences.


Watch the FULL EPISODE on YouTube: https://youtu.be/jxbsHgnN9YE
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Website: https://www.mrscotteddy.com/

LinkedIn:  https://www.linkedin.com/in/mrscotteddy/

Instagram:  https://www.instagram.com/mrscotteddy/

X: https://x.com/mrscotteddy


For full show notes head to: https://themodernhotelier.com/episode/212

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 week ago
14 minutes

The Modern Hotelier
#211: How Hotels Can Be an Authentic Part of Local Communities | Trent Freeman of Valencia Hotel Group

In this episode, hosts David Millili and Steve Carran sit down with Trent Freeman, Vice President of Operations at Valencia Hotel Group. With over 25 years of experience in hospitality and leadership roles at Four Seasons, Omni, and Peabody Hotels & Resorts, Trent brings a wealth of knowledge and passion for creating authentic guest experiences.

He shares how his career journey—from starting at the front desk to leading operations across Valencia’s boutique luxury properties—shaped his leadership style and perspective on culture, community, and authenticity in hospitality.

We dive into:

  • How early career lessons shaped his leadership approach
  • The power of Valencia’s Culture Club and weekly Book Club for leadership development
  • Insights on creating hotels that are true hubs for their communities
  • Valencia’s annual Helps Week initiative and how philanthropy impacts employee engagement and guest experiences
  • Why authenticity goes beyond thread count and décor—and how hotels can genuinely connect with their communities


Watch the FULL EPISODE on YouTube: https://youtu.be/k4rX0u19344
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Trent on LinkedIn: https://www.linkedin.com/in/trent-freeman-21ab7278
Valencia Hotel Group: https://www.valenciahotelgroup.com/


For full show notes head to: https://themodernhotelier.com/episode/211

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 week ago
26 minutes

The Modern Hotelier
#210: A Deep Dive into Meetings & Events | with Steven Kinsley

In this episode, hosts David Millili and Steve Carran, sit down for a fast-paced and insightful conversation with Steven Kinsley, President of Kinsley Meetings. From his beginnings as a Ski Bum in Vail to leading a nationally recognized meetings and events company, Steve shares stories, lessons, and perspectives shaped by decades in hospitality and association event planning.

What You’ll Hear in This Episode:

  • Fun lightning-round questions: golf skills, favorite emoji, good wine, and time travel to 1947.
  • Growing up in Boulder & California, discovering community, and how early experiences shaped his career.
  • Launching Kinsley Meetings and focusing on associations after the 2008 downturn.
  • Leadership philosophy: supporting teams, fostering independence, and building long-term relationships.
  • How meetings and events have evolved post-pandemic—objectives, engagement, personalization, and networking.

This episode blends personal storytelling, career insights, and industry thought leadership—perfect for hoteliers, event planners, and anyone curious about the future of hospitality and meetings.


Watch the FULL EPISODE on YouTube: https://youtu.be/MXPK3XYsvm4
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Steven Kinsley on LinkedIn: https://www.linkedin.com/in/skinsley/
Kinsley Meetings: https://www.kinsleymeetings.com/


For full show notes head to: https://themodernhotelier.com/episode/210

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
2 weeks ago
46 minutes

The Modern Hotelier
#209: Leading the Food & Beverage at Hotel Polaris | with Chef Ken Butler

In this episode, we sit down with Chef Ken Butler, Executive Chef at Hotel Polaris, to explore the art of hospitality, the evolution of food and beverage trends, and the behind-the-scenes dedication that makes guest experiences unforgettable. From rooftop sushi to locally sourced Colorado flavors, Chef Ken shares his insights on how culinary innovation and health-conscious choices are shaping the future of dining.

Topics covered in this episode:

  • The rise of health-conscious dining: cutting seed oils & prioritizing natural ingredients
  • Hotel Polaris’ six diverse food & beverage outlets (from rooftop Aviator Bar to Pamela’s Americana restaurant)
  • Creative dishes blending sushi, steak, and fresh seafood
  • Culinary connections to the Air Force Academy and community engagement
  • The “Polaris Pour” program: bourbon, tequila, wine, gin, and more signature tasting events

Watch the FULL EPISODE on YouTube: https://youtu.be/kDmybYEqVSA
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ken on LinkedIn: https://www.linkedin.com/in/ken-butler-687939a0/
Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/

For full show notes head to: https://themodernhotelier.com/episode/209

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
3 weeks ago
7 minutes

The Modern Hotelier
#208: How Hotel Polaris Creates a Great Guest Experience | with Nick Nations

In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.

Whether you’re in hospitality leadership or simply love great service stories, this episode is packed with insights you won’t want to miss.

Topics We Cover:

  • Why genuine personality and compassion matter more than experience when hiring.
  • Balancing technology with personalized, human-centered hospitality.
  • How daily team stand-ups and feedback loops improve consistency and service recovery.
  • Turning guest interactions into long-term memories and even PR opportunities.


Watch the FULL EPISODE on YouTube: https://youtu.be/gFtpadQlH0U
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Nick on LinkedIn: https://www.linkedin.com/in/nick-nations-78699534/
Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/

For full show notes head to: https://themodernhotelier.com/episode/208

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
3 weeks ago
8 minutes

The Modern Hotelier
#207: How Hotel Polaris Creates a Perfect "Bleisure" Experience | with Kevin Barosso

In this episode, we sit down with Kevin Barosso, Director of Sales and Marketing at Hotel Polaris, to explore how the property is redefining the balance between business and leisure travel in Colorado Springs. From versatile dining and meeting spaces to unique leisure amenities, Kevin shares how the hotel is creating experiences that attract both professionals and families. He also dives into the evolving role of artificial intelligence in hotel marketing and what that means for the future of hospitality.

What you’ll hear in this episode:

  • How Hotel Polaris blends business and leisure travel for a “bleisure” experience
  • What makes Hotel Polaris’s meeting and event spaces unique compared to other properties
  • How the hotel accommodates multiple groups without overlap or disruption
  • The importance of personalized service and tailoring each group’s event experience
  • How artificial intelligence is shaping hotel marketing, SEO, and guest engagement

Watch the FULL EPISODE on YouTube: https://youtu.be/upZAtrw37Ro
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Kevin on LinkedIn: https://www.linkedin.com/in/kevin-barosso-b370051/
CoralTree Hospitality: https://www.coraltreehospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/207

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
3 weeks ago
6 minutes

The Modern Hotelier
#206: Behind Hotel Polaris at the United States Air Force Academy | with GM Curtis Bova

In this episode, we sit down with Curtis Bova, General Manager of Hotel Polaris in Colorado Springs, located right outside the U.S. Air Force Academy. Curtis shares the inspiring journey behind the hotel’s creation, its deep-rooted connection to the Academy, and how it has become a true neighbor within the local community.

From its mid-century modern design inspired by the Academy to the service philosophy built on integrity, service, and excellence, Hotel Polaris stands as a one-of-a-kind property. Curtis reflects on the challenges, history, and vision that brought this project to life after decades in the making.

What you’ll hear in this episode:

  • The special connection between Hotel Polaris and the U.S. Air Force Academy.
  • How 9/11 shaped the vision for the hotel and visitor center.
  • The hotel’s design philosophy rooted in mid-century modern architecture.
  • Behind-the-scenes stories of a project nearly two decades in the making.
  • How Hotel Polaris is building a reputation for excellence and modern luxury.

This conversation is a deep dive into hospitality, community, and vision—showing what it means to create not just a hotel, but an experience that embodies pride, service, and connection.


Watch the FULL EPISODE on YouTube: https://youtu.be/mwKrQlkkPpE
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
GM Curtis on LinkedIn: https://www.linkedin.com/in/curtis-bova-3bb1828/
CoralTree Hospitality: https://www.coraltreehospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/206

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
3 weeks ago
10 minutes

The Modern Hotelier
#205: SOHO House Goes Private, STR Outperfroms Hotels in Q2, US Traveler Trends | Hospitality Hot Topics with Mandy Murry

In this episode of The Modern Hotelier: Hospitality Hot Topics with Steve Carran and David Millili are joined by hospitality strategist Mandy Murry to break down the biggest trends and stories shaping the industry in August 2025. From evolving travel trends and the rise of AI trip planning to Soho House going private, Booking.com launching a credit card, and Airbnb’s fee hikes, the team explores how these shifts are impacting hoteliers, guests, and the future of travel.

They also discuss the growing demand for local, immersive experiences, the resurgence of hotel lobby bars and speakeasies, and what multi-generational travel and micro-cations mean for operators. Mandy shares updates on her work at Hospitality Concierge and offers insights on where the industry is headed next.

Here’s what we cover:

  • AI trip planning, OTAs gaining influence, micro-cations, and multi-generational travel
  • Vacation rentals outperforming hotels + major service fee hikes for property managers
  • What it means for loyalty, perks, and competition with airlines
  • Why “secret bars” are having a big moment in 2025

Watch the FULL EPISODE on YouTube: https://youtu.be/e51kECyLHkU
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mandy on LinkedIn: https://www.linkedin.com/in/allmandy/
Mandy's website: https://mandymurry.com/

Related Links:
U.S. Traveler Trends in 2025

SOHO House to Go Private in $2.7 Billion Deal Led by MCR Hotels

Booking.com Launches Credit Card

Vacation Rentals outperform hotels

Airbnb raises service fee for Property Managers from 15.5% to 3%

Forbes: Inside the Worlds Best Secret Hotel Bars

What is New With Hospitality Concierge?


For full show notes head to: https://themodernhotelier.com/episode/205

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
4 weeks ago
13 minutes

The Modern Hotelier
#204: How Trailborn is Bringing Design-forward Hotels to Outdoor Destinations | with Michael Weiss

In this episode, hosts Steve Carran and David Millili sit down with Michael Weiss, co-founder and co-CEO of Trailborn, a brand redefining outdoor hospitality.

Michael shares his journey from Goldman Sachs to Airbnb and Compass, to ultimately launching Trailborn—boutique, design-forward hotels in outdoor destinations like national parks, wine country, and coastal getaways. Listeners will hear how Mike and his partner identified a white space in the market, why outdoor hospitality is booming post-COVID, and how Trailborn is bridging the gap between camping and traditional luxury hotels.

We also dive into:

  • The challenges and opportunities in outdoor hospitality today.
  • How Trailborn balances local authenticity with brand consistency.
  • The company’s partnership with Marriott and what it unlocks for growth.
  • Lessons Mike has carried from startups like Airbnb and Compass into building Trailborn.
  • The importance of finding the right business partner and aligning on vision.

If you’re curious about innovation in hospitality, the rise of outdoor travel, or how design and experience shape modern brands, this episode is packed with insights you won’t want to miss.


Watch the FULL EPISODE on YouTube: https://youtu.be/t5PWuCYNvQ0
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Michael on LinkedIn: https://www.linkedin.com/in/mikedweiss/
Trailborn: https://www.trailborn.com/


For full show notes head to: https://themodernhotelier.com/episode/204

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 month ago
26 minutes

The Modern Hotelier
#203: How Cashless Tipping Can Improve Employee Morale & Retention in Hospitality | with Elle Rustique

In this episode, David Millili and Steve Carran sit down with Elle Rustique, Founder and CEO of TipBrightly—a FinTech company revolutionizing tipping through easy, cashless, app-free technology. Inspired by her mother, a hotel housekeeper, Elle turned a personal story into a mission to create more equity, gratitude, and recognition for frontline hospitality workers.

Elle shares her journey from education and entrepreneurship to launching TipBrightly in Silicon Valley, the challenges of breaking into hospitality tech without prior industry experience, and how cashless tipping is helping hotels improve employee morale, retention, and guest satisfaction. She also discusses the power of data, future trends in digital tipping, and offers advice for aspiring hospitality entrepreneurs.

From heartfelt stories about how tipping changed employees’ lives, to practical insights on navigating long sales cycles and industry adoption, this conversation is both inspiring and thought-provoking.

What you’ll learn in this episode:

  • How a personal story inspired the creation of TipBrightly
  • Challenges of entering the hospitality tech space as a first-time founder
  • The role of tipping in boosting retention and recognition in hotels
  • Trends shaping the future of cashless tipping and guest engagement
  • Elle’s advice for entrepreneurs looking to innovate in hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/vCHaugoSD-k

This episode is sponsored by TipBrightly: https://tipbrightly.com/
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Elle on LinkedIn: https://www.linkedin.com/in/erustique/
TipBrightly: https://tipbrightly.com/


For full show notes head to: https://themodernhotelier.com/episode/203

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 month ago
27 minutes

The Modern Hotelier
#202: Creating a Positive Impact on the Planet & People in Hospitality | with Jon Buerge

In this episode, hosts Steve Carran and David Millili sit down with Jon Buerge, President of Urban Villages, to explore how sustainable development is reshaping hospitality. From his upbringing in Aspen and a deep-rooted love of nature to leading innovative, carbon-positive hotel projects like Populus, Jon shares how design, community, and environmental stewardship come together to create places where both people and the planet thrive.

Listeners will hear Jon’s perspective on:

  • Why authentic, place-based experiences are more valuable than predictable, cookie-cutter stays.
  • How the Populus hotels in Denver and Seattle are redefining sustainability through design, materials, and guest immersion.
  • Why he believes profitability and doing the right thing for the planet must go hand in hand—and how Urban Villages is proving that model works.


Watch the FULL EPISODE on YouTube: https://youtu.be/PcPWFXBcYLI
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jon Buerge on LinkedIn: https://www.linkedin.com/in/jon-buerge-95229118/
Urban Villages: https://urban-villages.com/ 


For full show notes head to: https://themodernhotelier.com/episode/202

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 month ago
42 minutes

The Modern Hotelier
#201: Simplifying Hotel Operations | with Eoin Heavey

In this episode, hosts David Millili and Steve Carran sit down with Eoin Heavey, CEO and founder of Maitre, a modern operating system built specifically for independent hotels. With a unique background spanning both technology and hospitality, Eoin shares his journey—from growing up in Dublin and playing competitive tennis at UC Berkeley to working in consulting, hedge funds, and venture capital—before launching businesses that eventually led him into the world of hotels.

He discusses the inspiration behind Maitre and how it helps hotels streamline operations, improve team communication, and deliver exceptional guest service—all without the burden of legacy systems.

In this episode, you’ll learn about:

  • Building a hospitality tech platform from the ground up
  • The future of hotel operations and staffing challenges
  • How better integrations and cloud-based tools reshape the hotel tech stack
  • Entrepreneurial lessons from Green Park to Maitre

Watch the FULL EPISODE on YouTube: https://youtu.be/RWtP3l7TrKk
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Eoin on LinkedIn: https://www.linkedin.com/in/eoinheavey/

Maitre LLC: https://maitrehotel.com/


For full show notes head to: https://themodernhotelier.com/episode/201

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.


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1 month ago
31 minutes

The Modern Hotelier
#200: Turning a Love for Hotels into a Career in Hospitality | with Stacy Warner

This week’s episode, David Millili and Steve Carran sit down with Stacy Warner, Executive Vice President at Eat.Drink.Sleep., the boutique hospitality group known for concept-driven hotels, restaurants, and bars that blend standout design with unforgettable guest experiences. 

Stacy shares her journey from a small town in Massachusetts to shaping some of California’s most creative hospitality projects, including the iconic Tower 23 Hotel. She talks about her People First philosophy, why she believes independent hotels offer the best growth opportunities, and how Eat.Drink.Sleep. balances design ambition with operational excellence through their in-house creative studio.

From navigating unique project challenges (like renovating a hotel on Catalina Island) to leading teams in an era of shifting workplace expectations, Stacy offers candid insights into what it takes to create spaces where both guests and employees thrive.

You’ll also hear her take on:

  • The difference between “boutique” and “independent” hotels
  • How guest expectations are evolving (and how they’re not)
  • Why investing in communication tech is shaping the future of hospitality
  • Tips for retaining top talent in a competitive market

Watch the FULL EPISODE on YouTube: https://youtu.be/OWqEJJwAglI
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Stacy on LinkedIn: https://www.linkedin.com/in/stacy-warner-4369406/

Eat.Drink.Sleep (EDS) Hospitality Group: https://eatdrinkandsleep.net/


For full show notes head to: https://themodernhotelier.com/episode/200

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

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1 month ago
25 minutes

The Modern Hotelier
#199: Inside Viceroy's Development & Growth Strategy | with Mark Keiser

In today’s episode, David and Steve talk with Mark Keiser, President of Development at Viceroy Hotels & Resorts, about his journey from a suburban upbringing and a year abroad in France to leading the brand’s global growth. Mark shares early career lessons—including taking on a GM role with zero hotel experience—the evolution of luxury lifestyle hospitality, and Viceroy’s approach to creating authentic local experiences, from tequila tastings in Mexico to beekeeping in Portugal. They also explore emerging markets, branded residences, and how Viceroy balances profitability with memorable guest connections.

With over 25 years in hospitality, Mark has led the growth of iconic hotel brands and now drives Viceroy’s global expansion. He shares his journey, lessons learned, and the brand’s vision for redefining luxury travel.


Topics include:

  • How a high school trip to Puerto Rico and a year abroad in France inspired a career in hospitality
  • Lessons from stepping into his first GM role with no prior operations experience
  • What makes a property “Viceroy-worthy” and how the brand blends luxury with authentic local culture
  • The role of unique guest experiences—like beekeeping in Portugal—in building emotional connections
  • Career advice for aspiring hospitality leaders, including the value of mentorship and taking early risks


Watch the FULL EPISODE on YouTube: https://youtu.be/dRWZdK5tcOg
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mark on LinkedIn: https://www.linkedin.com/in/mark-keiser-a4a5152/
Viceroy Hotels and Resorts: https://www.viceroyhotelsandresorts.com/

For full show notes head to: https://themodernhotelier.com/episode/199

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 month ago
38 minutes

The Modern Hotelier
#198: Micro-cations, Adventure Travel, Luxury Sleep Experiences & More | Hospitality Hot Topics

In this Hospitality Hot Topics edition of The Modern Hotelier, hosts Steve Carran and David Millili are joined by Ryan Rivett, President & CEO of My Place Hotels, to unpack July’s biggest hospitality trends.

From the TSA finally ditching the shoe-removal rule, to the rise of micro-cations and adventure travel, to the luxury sleep experience movement, the trio explores how these shifts are shaping guest expectations and industry strategies. Ryan also gives an insider look at My Place Hotels’ rapid growth, their tech-forward approach to guest loyalty, and how they’re adapting to evolving travel patterns.

If you want a fast-paced, insightful conversation about what’s next in hospitality—plus a few laughs—this episode delivers.

Topics Covered:

  • TSA’s new airport security policy and its impact on travel mood
  • Why short, frequent “microcations” are here to stay
  • Adventure travel’s lasting post-pandemic appeal
  • The luxury sleep trend and wellness-focused stays
  • How My Place Hotels is leveraging tech, loyalty, and service to scale


Watch the FULL EPISODE on YouTube: https://youtu.be/Nu9eqGeZvN0
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ryan on LinkedIn: https://www.linkedin.com/in/ryan-rivett-09984311
Ryan on X: https://x.com/RyanJRivett
My Place Hotels: https://www.myplacehotels.com/

For full show notes head to: https://themodernhotelier.com/episode/198

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 month ago
23 minutes

The Modern Hotelier
#197: Staypineapple's Growth Strategy & Using Technology to Personalize the Guest Experience | with Michael Hirschler

On today’s episode, David Millili and Steve Carran sit down with Michael Hirschler, Chief Growth Officer at Staypineapple, live from Staypineapple Chicago. Michael shares how the brand is redefining boutique hospitality through a combination of 'friend-style' service, a bold brand identity, and guest-focused innovation.

They dive deep into Staypineapple’s growth strategy—from owner-operator beginnings to expanding through licensing and management—and how their flexible, cost-effective model provides a compelling alternative to legacy hotel brands. Michael also unpacks their cutting-edge tech stack, the role of AI in enhancing (not replacing) hospitality, and why true guest service still starts with emotionally intelligent people.

Topics covered include:

  • What makes Staypineapple’s brand and service model unique
  • Why personalization and emotional intelligence drive guest experience
  • Reducing friction between guests and staff through smarter tech
  • How to maintain strong service culture across properties

Watch the FULL EPISODE on YouTube: https://youtu.be/A-WLXWkThTE
 

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Staypineapple: https://www.staypineapple.com/
Michael on LinkedIn: https://www.linkedin.com/in/michaelhirschler/

For full show notes head to: https://themodernhotelier.com/episode/197

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Show more...
1 month ago
14 minutes

The Modern Hotelier
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.