#233: Improving the Front Desk Experience for Guests & Staff at Noble House

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The Modern Hotelier

David Millili & Steve Carran

234 episodes

1 day ago

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

All content for The Modern Hotelier is the property of David Millili & Steve Carran and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

#233: Improving the Front Desk Experience for Guests & Staff at Noble House | with Steven Marais

The Modern Hotelier

11 minutes

4 days ago

#233: Improving the Front Desk Experience for Guests & Staff at Noble House | with Steven Marais

Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco.

In this episode, we cover:

The front desk challenges at luxury resorts, including high phone call volume and guest service expectations.
Why traditional AI solutions failed to meet authentic guest interaction standards.
How Steven discovered EHVA through The Modern Hotelier podcast and why it stood out from other automation tools.
Integration of EHVA with existing hotel systems like Actabl and Core Park, and the importance of technology partnerships.
Implementation process and staff adoption of EHVA, making it easier to maintain Forbes-level service standards

Watch the FULL EPISODE on YouTube: https://youtu.be/m4ncSX5P6v0

Links:
Steven on LinkedIn: https://www.linkedin.com/in/smaraisnoblehouse/
Noble House Hotels & Resorts: https://www.noblehousehotels.com/

For full show notes head to: https://themodernhotelier.com/episode/233

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.