#218: Getting Guest-Facing Technology Right in Hotels

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The Modern Hotelier

David Millili & Steve Carran

228 episodes

21 hours ago

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

All content for The Modern Hotelier is the property of David Millili & Steve Carran and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

#218: Getting Guest-Facing Technology Right in Hotels | with Robert Grosz

The Modern Hotelier

39 minutes

4 weeks ago

#218: Getting Guest-Facing Technology Right in Hotels | with Robert Grosz

In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.

We dive into:

Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams
The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiences
How mobile technology and personalization are transforming hospitality
Why technology should be part of hotel design conversations from day one

Robert's insights highlight not only where hospitality tech is today, but also where it’s headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.

Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHro

This episode is sponsored by WorldVue — https://www.worldvue.com/

Links:

Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/
WorldVue: https://www.worldvue.com/

For full show notes head to: https://themodernhotelier.com/episode/218

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.