#224: Deep Dive on Hotel Investment & Growth Strategy

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The Modern Hotelier

David Millili & Steve Carran

229 episodes

1 day ago

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

All content for The Modern Hotelier is the property of David Millili & Steve Carran and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

#224: Deep Dive on Hotel Investment & Growth Strategy | with Tiffany Donato

The Modern Hotelier

57 minutes

1 week ago

#224: Deep Dive on Hotel Investment & Growth Strategy | with Tiffany Donato

In this episode, Steve and David sit down with Tiffany Donato, Chief Investment Officer at Marcus Hotels & Resorts, for a candid deep dive into hotel investments, portfolio strategy, and the art of turning underused spaces into revenue and memorable experiences.

Tiffany shares lessons from Hyatt and beyond, why Marcus pairs long-term thinking with entrepreneurial experiments (think igloos, mocktails, and ski hills), and how co-investing, recapitalizations, and smart PIPs shape their expansion outside the Midwest. Plus: texting over email, AI for call handling, and why serving locals is a growth strategy.

You’ll learn:

The Marcus blueprint for expansion beyond the Midwest
How to underwrite labour, rate, and demand honestly (and still win)
Practical activations that drive revenue
Why co-investing and long-term thinking beat quarter-to-quarter pressure
Simple tech moves that delight guests and reduce friction

Watch the FULL EPISODE on YouTube: https://youtu.be/zYPYxG0AZJA

Links:
Tiffany on LinkedIn: https://www.linkedin.com/in/tiffany-leadbetter-donato-46b1027/
Marcus Hotels Management | Hotels, Resorts & Restaurants: https://www.marcushotels.com/

For full show notes head to: https://themodernhotelier.com/episode/224

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.