Meg MacPherson is the co-owner of Articulate Design, a studio that helps health clinics create spaces that feel amazing and perform even better.In this episode, Meg breaks down how design impacts every part of your clinic, from floor plan to patient experience. She shares why younger patients are choosing open rooms over private ones, how even your lighting can affect patient outcomes, and the most common floor plan mistakes that hurt growth.We also talk about whether beautiful modern clinics actually cost more to build, how thoughtful design influences staff performance, and what today’s patients expect the moment they walk in the door. Meg explains how to design a front desk that builds trust and drives retention, why the shape of your space matters more than you think, and how to make both 800 and 2,000 square feet feel high-end, functional, and profitable.Whether you’re building, renovating, or just want to elevate your clinic experience, this episode is full of practical insights you can use. >> Free training for clinic owners: clinicowner.com >> Follow me on IG at: @thericklau >> Join the community: clinicaccelerator.com >> Stop missing calls with CallHero’s advanced phone system: mycallhero.com Chapters (01:00) From Physiotherapy to Design: A Journey Unfolds(04:11) The Role of Design in Healthcare Spaces(06:58) Creating Unique Patient Experiences(09:49) Designing for Staff and Patient Needs(13:12) Innovative Clinic Layouts and Functionality(16:11) The Importance of Reception Areas(18:47) Challenging Traditional Front Desk Concepts(22:04) Maximizing Space and Efficiency in Clinics(25:00) Cost Considerations in Clinic Design(34:34) Designing Modern Clinics: The Foundation(37:03) Understanding Brand Identity in Clinic Design(40:45) Open vs. Closed Treatment Rooms: Finding Balance(43:31) Maximizing Small Spaces: Innovative Layouts(47:10) Creating Welcoming Reception Areas(52:57) The Importance of Lighting in Clinic Design(57:06) Streamlining the Design Process for Clinics Want a clinic layout that looks great and makes more money? It’s a favorite among community members. Get $1,000 off with Articulate Design  using code ACCELERATExAD.

Most chiros don’t hire physios, and most physios avoid working with chiros. But what if that mindset is costing you millions? In this episode of The Clinic Boss Show, Rick Lau interviews Aaron Binstock, chiropractor and co-founder of Strive Health & Performance, who built a 35-person multi-disciplinary team that scaled from $500K in year one to over $1M by year three. Aaron breaks down exactly why patients quit after just 3 visits, how he fixes it with treatment plans, and the real reason most new grads fail to implement them. You’ll also learn why your EMR is more than software (and how Jane helps him recruit), the top 3 money leaks killing clinic profits, and why waiting until you’re fully booked before hiring is a huge mistake. Aaron also shares how shadowing new hires before day one changed his onboarding, why second-service bookings drive patient lifetime value, and how building a diverse, ego-free team unlocked growth that solo practices can’t replicate. If you’re scaling to $1M or building a real clinic business, not just a caseload, this episode is your tactical playbook. >> Free training for clinic owners: clinicowner.com >> Follow me on IG at: @thericklau >> Join the community: clinicaccelerator.com >> Stop missing calls with CallHero’s advanced phone system: mycallhero.com Chapters (01:00) Introduction to Aaron Binstock and Strive Health (10:05) The Importance of Treatment Planning (16:56) Recruitment Strategies for a Successful Practice (29:30) Mentorship and Recruitment Strategies (38:02) Tech Stack and EMR Utilization (46:58) Implementing Treatment Plans

What’s your practice actually worth and what makes buyers walk away? In this episode of The Clinic Boss Show, Rick Lau sits down with M&A expert Soroush from Clinic Accelerator, who’s helped owners exit for over $100 million. He breaks down real deals, including how a $250K clinic sold for $120K (and why that was still a win), how a $1.6M practice closed for $1.2M in under 90 days, and why a buyer paid $8M for an $11M clinic group. You’ll learn what buyers really care about, the 3 types of buyers in the market right now, and the red flag that killed a deal 24 hours before closing. If you’re planning to buy, scale, or sell in the next 3 years, this episode will show you how to avoid costly mistakes, increase your clinic’s value (hint: it’s not your renovation), and exit on your terms. >> Free training for clinic owners: clinicowner.com >> Follow me on IG at: @thericklau >> Join the community: clinicaccelerator.com >> Stop missing calls with CallHero’s advanced phone system: mycallhero.com Chapters (01:00) Introduction to Clinic Buying and Selling (03:56) Current Market Trends for Clinics (07:00) Understanding Clinic Valuation (09:54) Types of Buyers in the Clinic Market (12:53) The Selling Process Explained (15:58) The Buying Process Explained (19:09) Private vs Public Marketplace for Clinics (22:04) Case Study: A Recent Clinic Sale (24:51) Setting Realistic Expectations for Clinic Value (29:41) Market Dynamics and Business Value (31:00) Successful Clinic Sale Case Study (32:47) Due Diligence Essentials (34:39) Challenges in the Selling Process (41:35) High-Value Transactions and Effective Strategies (49:53) Frequently Asked Questions from Buyers and Sellers

In this episode of The Clinic Boss Show, Rick Lau sits down with Thusheinth Sivarajah, co-founder of Art of Mobility, to unpack how he went from a single rented room to building a $1M flagship clinic in just three years all by age 32. You’ll learn how he landed his first 100 clients before opening, hired clinicians while they were still in school, and invested $275K into space design to create a brand-first clinic experience that justifies premium pricing. Thusheinth reveals how he chose roles strategically to scale, why most owners stall by adding too many services too early, and how his team stays tight and accountable using Slack, Jane, CallHero, and Notion. He also breaks down the exact type of patient they built the clinic for from performance minded professionals to active Boomers who value longevity and results. If you’re stuck under $500K, struggling to grow your team, or looking to build a space people are proud to be seen in, this episode is your blueprint. >> Free training for clinic owners: clinicowner.com >> Follow me on IG at: @thericklau >> Join the community: clinicaccelerator.com >> Stop missing calls with CallHero’s advanced phone system: mycallhero.com Chapters(01:57) The Journey of Opening a Clinic(03:52) Transitioning from Small Space to Larger Clinic(06:58) Designing a Unique Clinic Space(10:03) Building a Brand and Community(13:12) Creating a Memorable Patient Experience(15:59) Marketing Strategies for Success(18:57) Reflections on Growth and Future Plans(21:32) Building Trust Through Content Creation(23:01) The Power of Digital Marketing(24:30) Strategic Location Selection(26:46) Understanding Customer Avatars(30:16) Attracting Talent Through Culture(34:12) Optimizing Front Desk Operations(39:17) Hiring Strategies for Growth(41:50) The Importance of Leadership in Business(42:00) Transitioning from Solopreneur to Team Leader(42:46) Hiring Strategies for Growing Clinics(43:39) Building a Referral System for Services(45:14) Integrating Psychotherapy into Practice(47:35) Scaling Services and Managing Growth(50:00) Understanding Turnover and Retention in Clinics(52:44) Focusing on Core Services for Business Success(53:33) Leveraging Technology for Clinic Management

In this episode of The Clinic Boss Show, host Rick Lau sits down with Michelle from Play On Pediatrics, who scaled a 3,000 sq ft pediatric clinic into a thriving 20-provider powerhouse in under three years. Michelle shares how she and her business partner took a $350K leap before seeing their first patient, why they hired a full-time office manager before opening day, and how they filled their caseloads without spending a dollar on ads. She breaks down her grassroots doctor marketing playbook (including what to say during lunch & learns), the reason they don’t allow online booking for new patients, and how they turn social media into a global recruitment engine. You’ll also hear Michelle’s play-by-play on how they mentor and retain top pediatric clinicians, how her front desk team drives conversions (not just admin), and how tools like CallHero, Jane, and Google Drive run the clinic like a machine. If you’re launching a clinic, leading a team, or trying to scale without losing your culture, this is an episode you’ll want to take notes on. >> Free training for clinic owners: clinicowner.com >> Follow me on IG at: @thericklau >> Join the community: clinicaccelerator.com >> Stop missing calls with CallHero’s advanced phone system: mycallhero.com Chapters (01:00) Journey to Pediatric Practice Ownership (03:57) Building a Strong Partnership (07:00) Navigating the Challenges of Clinic Ownership (09:58) Marketing Strategies for Growth (13:03) Creating a Unique Clinic Environment (16:04) Client Acquisition and Community Engagement (19:10) Integrating Multidisciplinary Services (29:41) Navigating Therapy Services for Children (31:47) Triage and Initial Assessments (33:50) Online Booking and Patient Intake (35:32) Front Desk Operations and Training (38:10) Hiring Strategies and Early Decisions (40:59) Managing Growth and Staffing Challenges (43:28) Building a Diverse Team (46:19) Finding the Right Fit for Clinic Culture (48:28) Attracting and Retaining Talent (56:28) Connecting with the Community and Future Opportunities

In this episode of The Clinic Boss Show, host Rick Lau sits down with Shafiq Bhanji, CEO of Athletes Care, one of Canada’s most recognized healthcare clinic brands with 27 locations and an 8-figure valuation. Shafiq shares how he launched his first clinic with just $15K and a credit card, why buying clinics often beats building from scratch, and how long it actually takes to break even. He breaks down his step-by-step process for taking over clinics without killing the culture, what’s in his tech stack (including Jane and CallHero), and how he negotiated to cut his personal lease guarantee in half.. You’ll also hear what he looks for in managing partners, how he mentors clinic directors, and what his day-to-day looks like running a company with hundreds of staff. If you’re serious about building a scalable healthcare business, this is the episode to study. >> Free training for clinic owners: clinicowner.com >> Follow me on IG at: @thericklau >> Join the community: clinicaccelerator.com >> Stop missing calls with CallHero’s advanced phone system: mycallhero.com Chapters (01:00) Introduction to Athletes Care (03:45) The Journey of Starting a Clinic (06:40) Navigating Financial Challenges (09:29) Expanding the Business: Acquisitions vs. Startups (11:57) Cultural Fit in Acquisitions (14:57) Evaluating Clinic Performance (17:42) Current Landscape of Athletes Care (19:26) Navigating Break-Even in Business (22:00) The Challenges of Entrepreneurship Today (24:06) Defining Your Business Goals (25:38) Attributes of a Good Managing Partner (30:08) The Acquisition Process Explained (34:17) Focus on Profit Over Revenue (36:42) A Day in the Life of a Multi-Location Owner

In this episode of The Clinic Boss Show, Social media strategist Shaida Rabie uncovers the game-changing recruitment strategy your clinic is probably ignoring: short-form video. Shaida has coached over 200 clinic marketing coordinators and helped generate over 4 million organic views - without paying a cent in ads. Shaida is a GenZ who loves all things social media. Last year, she generated over 3.7 million views and trained over 212 marketing coordinators. Shaida now runs Clinic Accelerator’s social media service and helps owners free themselves from social media so they can focus on running the business.Sign up for my free training: clinicowner.comBe part of our clinic owner community: clinicaccelerator.comFollow me on Instagram: https://www.instagram.com/thericklau/Stop missing calls with CallHero: https://mycallhero.comTimestamps:(00:06) Paul’s Introduction and Practicology Updates(02:45) Who Is Shaida and Why Social Media Recruiting Matters(06:30) How Shaida Helped Clinics Hire Using Reels(08:10) Why Gen Z Chooses Jobs via Social Media(11:42) Traditional Recruiting vs. Social Recruiting(14:38) How Social Media Attracts Both Clinicians and Patients(16:28) Who Should Run Your Social Media (Hint: Not You)(18:02) What Good vs. Bad Social Media Looks Like(22:11) Real Clinic Reel: 19K Views, 1 Hire(27:34) Post on All Platforms (Yes, Even LinkedIn)(29:22) How Applicants Respond to Reels(32:19) Does Organic Still Work?(34:16) Posting Frequency & Scheduling Tips(36:08) Stories vs. Reels: What Gets More Reach(37:38) The Biggest Social Media Mistakes Clinics Make(42:54) Everything You Need to Be Great at Social Content(47:04) Hashtags, Trends, and Reposting for Local Growth(48:17) Why Reels = Massive Organic Reach(49:58) Examples of Team Reels Anyone Can Make(51:40) Q&A: Solo Clinic Owner Strategy(52:51) Clinic Accelerator’s Done-For-You Social Media Service

In this new episode of The Clinic Boss Show, Rick sits down with Neil Trickett to discuss the key marketing and recruitment strategies for physical therapy clinics, emphasizing the unique challenges of multi-location practices. They discuss the evolving role of SEO, AI, and content marketing in driving patient acquisition while also highlighting innovative recruitment methods like Google Jobs and proactive hiring. Neil, a physical therapist and founder of Practice Promotions, uses proven marketing tools that helped grow his own PT clinic over 8 years. Now, he helps other practices attract more patients through websites, Google ads, and patient-focused content. His company sends over 3 million promotional pieces to PT practices across the country.   Sign up for my free training: clinicowner.com Be part of our clinic owner community: clinicaccelerator.com Follow me on Instagram: https://www.instagram.com/thericklau/ Stop missing calls with CallHero: https://mycallhero.com   Timestamps:(00:00) Introduction to Practice Promotion and Marketing for Clinics(02:58) Marketing Strategies for Multi-Location Clinics(06:02) SEO Techniques for Ranking in Multiple Locations(09:12) The Evolution of SEO and Content Marketing(11:56) Recruitment Marketing Strategies for Clinics(14:48) Leveraging Google Jobs for Recruitment(17:58) Conclusion and Future of Marketing in Clinics(23:20) Maximizing Recruitment with Google Ads(26:41) The Power of Retargeting Ads(28:39) Proactive Recruitment Strategies(29:20) Leveraging AI in Marketing(35:00) Navigating Economic Uncertainty(42:29) Introducing the Market to Grow Strategy

In this episode of The Clinic Boss Show, Rick Lau sits down with Judy, a former clinic owner turned coach at Clinic Accelerator, to unpack how she scaled her practice from zero to $2 million. Judy shares how she went from renting a single treatment room with no business plan to building a high-profit, systemized clinic. Judy built a clinic in the small town of Vernon over 17 years, achieving a 26% profit margin through strong operations and a loyal patient base. She sold it for multiple millions, proving you don’t need a big city to build a highly profitable, high-value practice.   Sign up for my free training: clinicowner.com Be part of our clinic owner community: clinicaccelerator.com Follow me on Instagram: https://www.instagram.com/thericklau/ Stop missing calls with CallHero: https://mycallhero.com   Timestamps: (00:00) Introduction and Background(05:58) The Journey of Building a Successful Clinic(12:07) Creating a Culture of Metrics(17:54) Understanding Patient Care and Outcomes(25:51) Building Relationships in Leadership(31:26) The Value of a Well-Organized Business(39:15) Finding Purpose Beyond Profit(49:15) Common Mistakes in Business Growth

In this episode of The Clinic Boss Show, Rick Lau, a serial entrepreneur and founder of CallHero, unpacks the real story behind scaling and selling a 127-location clinic empire. Rick shares how he went from buying clinics out of school to building multiple 7- and 8-figure businesses, including Clinic Accelerator and Clinic Supplies Canada. Sign up for my free training: clinicowner.com Be part of our clinic owner community: clinicaccelerator.com Follow me on Instagram: https://www.instagram.com/thericklau/ Stop missing calls with CallHero: https://mycallhero.com Timestamps: (00:27) Introduction to Rick Lau and His Journey(01:57) The Evolution of Rick's Healthcare Business(05:04) The Genesis of Call Hero(06:58) Scaling and Exiting Healthcare Practices(11:03) The Importance of Business Valuation(15:11) Funding and Expansion Strategies(20:41) Partnership Models in Practice Ownership(23:28) Navigating Partnership Challenges(28:34) Lessons from Failures and Hiring Practices(32:05) Attracting Talent Through Social Media(33:04) The Importance of Marketing for Recruitment(34:24) The Genesis of Call Hero(35:50) Enhancing Patient Experience with Call Hero(37:33) Integrating Call Hero with Existing Systems(39:55) Core Features of Call Hero(42:08) Measuring Call Performance(44:51) Improving Conversion Rates(51:17) Winback Strategies for Missed Opportunities(56:03) The Future of Communication in Clinics

In this episode of The Clinic Boss Show, Rick sits down with Manju, a chiropractor and former clinic owner, to unpack the real journey behind starting and scaling a healthcare practice. Manju shares how she built a thriving business with a $20K startup budget, overcame early struggles, navigated COVID, and ultimately created a sellable asset - while staying true to her lifestyle goals. From $2K per month and burnout to a 7-figure exit. Manju went from exhausted associate to leading a 17-person team and selling her clinic for millions. All within 9 years. She launched just 2.5 years out of school, built a thriving solopreneur practice, then decided to go all in. She built a business that ran without her. Whether you want a simple lifestyle clinic or a million-dollar machine, Manju proves both are possible. Sign up for my free trainingclinicowner.com Be part of our clinic owner community clinicaccelerator.com https://www.instagram.com/thericklau/ Timestamps: (00:37) Manju's Journey to Clinic Ownership(04:50) Challenges Faced by New Graduates(07:34) The Decision to Open a Practice(15:24) Building a Community Connection(18:20) Taking the Leap into a New Space(21:32) Startup Costs and Initial Investments(24:13) Revenue Growth Over the Years(28:02) Marketing Strategies and Patient Acquisition(32:34) Adapting During COVID-19(39:07) Expansion and Selling the Business(43:38) Valuing a Business: Insights on Worth(44:40) The Benefits of Buying an Existing Practice(47:18) Building a Lifestyle Business vs. a Million Dollar Clinic(50:36) Understanding Your Intent: Lifestyle vs. Ambition(54:22) Preparing for Practice Ownership: Steps to Take(59:12) Marketing Strategies for Your First Clients

In this episode of The Clinic Boss Show, Rick sits down with Scott Terrio, consumer insolvency expert and senior advisor at Hoyes Michalos, to unpack the financial crisis few clinic owners talk about: personal debt, tax traps, and business insolvency. With over 15 years in the insolvency industry and 8,000+ client filings under his belt, Scott brings a sharp, no-BS perspective on how smart business owners end up financially ruined and what they could’ve done to prevent it. Known for his straight-shooting advice and regular appearances on BNN Bloomberg, CBC, and Moneysense, Scott breaks down the difference between bankruptcy and consumer proposals, the red flags clinic owners ignore, and how to legally protect your home and assets when things go south.   Sign up for my free trainingwww.clinicowner.com   Be part of our clinic owner communitywww.clinicaccelerator.comwww.instagram.com/thericklau   In this conversation, Scott and Rick dive into topics such as: 1. Avoiding Financial Ruin as a Clinic Owner Why Most Business Owners Wait Too Long to Call a Trustee The Hidden Dangers of Personally Guaranteed Leases & Loans How to Know When It’s Time to Shut Down Your Business 2. Bankruptcy vs. Consumer Proposal: What Every Owner Needs to Know How Consumer Proposals Work—and Why 90% of People Choose Them What an R7 Credit Rating Means for Your Future (and How to Recover) The 3 Factors That Decide How Much of Your Debt You Can Wipe Out 3. The Truth About Incorporation & Liability Why Your Corporation Doesn’t Actually Protect You from CRA Director Liability 101: What the Government Can (and Will) Come After Smart Moves to Shield Your Assets Before Trouble Hits 4. From Taxes to Insolvency: The Domino Effect Killing Small Businesses The Most Common Mistakes with HST and Payroll Tax Why Overleveraged Homeowners Are Filing in Record Numbers How to Spot—and Stop—a Financial Spiral Before It Starts 5. Mental Health, Money Stress & the Cost of Hanging On Too Long The Emotional Toll of Business Debt (And Why It’s Not Just About Money) What Really Happens to Your Life After a Proposal or Bankruptcy Why Calling a Trustee Early Could Save Your Health and Your Marriage If you’ve ever felt the financial pressure of running a clinic, or you’re worried about mounting debt, tax bills, or protecting your personal assets, this episode is a financial survival guide you can’t afford to miss.   Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Scott Terrio: https://www.linkedin.com/in/scott-terrio Rick Lau: https://www.linkedin.com/in/rick-lau/

In this episode of The Clinic Boss Show, Manju sits down with Lindsey Walker, clinic owner and mom of two, to talk about the real struggles of juggling motherhood and business. Lindsey shares how she went from "never wanting to own a business" to running a thriving physiotherapy clinic—while raising two young kids. She breaks down the mindset shifts, systems, and key hires that helped her scale without burning out. Lindsey is a physiotherapist and owner of Fulcrum Physiotherapy in Calgary, Alberta. She never planned to be a business owner, but after feeling stuck in traditional practice, she took the leap and opened her clinic in 2022 (during COVID). During her second mat leave, she hit a major fork in the road—either scale or shut it all down. She joined Clinic Accelerator, doubled her revenue in a year, expanded to a second room, and built a powerhouse team of three PTs—all while juggling life as a mom of two. In this conversation, Manju and Lindsey discuss topics such as: 1. Leaving the 9-5 & Taking the Leap Why She Walked Away from a Steady Paycheck—and If She Regrets It Leaving Private Practice: The Best or Worst Decision? From Burnout to Business Owner: The Moment Everything Changed 2. The Gym-Based Clinic Model How She Started with Just $100 and 13 Patients Without Taking a Huge Risk Renting a Room vs. Owning a Clinic: Which One Makes More Sense? Why Only 30% of Her Patients Come from the Gym—and Why That Works 3. Growing While on Maternity Leave How She Kept the Business Running During Maternity Leave The Hardest Part of Hiring Her First Clinician—and What She’d Do Differently Scaling a Clinic as a Mom: What Actually Works? 4. Systems, Outsourcing & Avoiding Burnout Virtual Reception Changed Everything—No More Answering Calls While Feeding Her Kids The Slack System That Keeps Her Clinic Running Smoothly Why She Only Works 1.5 Days a Week and Still Doubled Revenue 5. The Mindset Shifts That Changed Everything Execution Over Perfection: The Key to Scaling Fast The Leadership Shift That Made Her Team Thrive "Comparison is the Thief of Joy"—How She Learned to Stay in Her Lane Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Manju Asdhir: https://www.instagram.com/manjuasdhir/ Lindsey Walker: https://www.instagram.com/lindsey.physio/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners):clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner communityclinicaccelerator.com

In this special episode of The Clinic Boss Show, Rick sits down with coaches in our community to break down the latest updates on tariffs, analyze how they could impact clinics across Canada, and discuss what business owners can do right now to stay ahead. In this conversation, we discuss topics such as: Understanding Tariffs and Their Impact on the Healthcare Industry Job Losses, Inflation & Patient Spending – How tariffs could affect employment, benefits, and patient spending—and how to adapt Regional Impacts – What clinic owners across different provinces are seeing and expecting as tariffs take effect Healthcare’s Shifting Landscape – How insurance companies, funding sources, and government policies may respond Recruitment & Retention Challenges – How hiring, compensation, and workforce dynamics could shift in the coming months. Financial Strategies – Practical ways to cut costs, streamline operations, and secure long-term stability. Growth Opportunities in a Downturn – Why now is the time to double down on marketing, patient retention, and leadership. Planning Your Exit Strategy – Thinking about selling? Here’s how economic shifts could impact your clinic’s valuation. Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners):clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode of The Clinic Boss Show, Rick & Manju sit down with Brennan Chan to discuss his journey from being a physio to starting his own practice. Brennan is a physiotherapist and owner of Cadence Physiotherapy & Rehab. He took the risk in starting his practice in 2023 and now runs a fully booked practice with a 5 star rating and over 70 Google reviews. Manju, the owner of Kawartha Care Wellness Centre, is a chiropractor who built her clinic from scratch, turned it into a multi-million-dollar practice with a team of 17, and sold it all in 8 years. Now she is one of Clinic Accelerator’s coaches working directly with solopreneurs and startups.In this conversation, Rick, Brennan, and Manju discuss topics such as: 1. Making the Decision to Open a Clinic The Exact Moment He Had to Leave & Open His Own Practice 50% of Earnings Gone to the Clinic Owner?! 2. Financing & Setting Up the Clinic Bought the Clinic Space Instead of Renting—Smart or Risky? How to Get a Business Loan (Even If You’ve Never Owned a Clinic Before) 500 Sq. Ft. Clinic? Why Starting Small Was the Smartest Move $70K in Renovations & Equipment? The Unexpected Costs of Setting Up a Clinic’ 3. The First Few Months: Getting Patients & Managing Costs The First Few Months: Getting New Patients. What Worked? How to Keep Your Monthly Expenses Low? How to Get a 3-Week Waitlist by Booking the Entire Full Treatment Plan Upfront? 4. Hiring & Growth When to Hire Your First Clinician? Why Run a Small Solopreneur Practice Instead of a Big Clinic? 5. Running a Lean, Low Cost Practice How Do You Use Your Virtual Assistant? How Do You Manage Them and Communicate? 6. Money & Lessons Learned How Much to Save Before Quitting? The 6-Month Rule for Solopreneurs How Long Does It Take to Break Even & Start Making a Profit? From Steady Paycheck to Business Owner: How to Handle Unpredictable Income Biggest Regrets & Lessons After 2 Years of Running a Clinic Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Manju Asdhir: https://www.instagram.com/manjuasdhir/ Brennan Chan: https://cadencephysiorehab.ca/ Signup for the newsletter (22k+ clinic owners):clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode of The Clinic Boss Show, Rick and Darryl sit down with Carys Jones to discuss all things HR. From the rise of “claims culture” and employee lawsuits to the hidden dangers of misclassifying independent contractors, this episode is packed with essential legal and HR insights for clinic owners. Carys is a Business Development Partner for Peninsula Canada, a dedicated HR and health & safety consultancy serving over 6,500 Canadian small/medium-sized businesses 24/7. She is responsible for securing and managing businesses in the small to midsized market sector by identifying gaps in HR and health & safety programs, and providing tailored solutions.Darryl Yardley has recruited and mentored over 250+ students and new grads on how to be successful with patient engagement. HE also has opened and designed dozens of floor plans for his PT clinics as well as startups to optimize the patient experience while getting the most revenue per square footage out of the clinics. In this conversation, Rick, Carys, and Darryl discuss topics such as: What “claims culture” is & why more employees are suing their employers Why toxic employees spread fast & how to fire them before they do damage What makes an independent contractor legally an employee & how to avoid misclassification How misclassification leads to massive legal & tax bills (and how to protect yourself) Why firing an independent contractor can backfire & how to avoid a lawsuit How to terminate staff or independent contractors the right way Why withholding wages is illegal & what you should do instead How discrimination & harassment claims are on the rise & what clinic owners must know Why mishandling mental health leave can lead to lawsuits & how to prevent it How to eliminate bad behavior from independent contractors Why you should stop giving annual raises & start using performance-based bonuses instead Why you need to address conflict when it happens and document Why poor HR documentation leads to legal trouble & how to fix it (employee contracts, handbooks, performance reviews, offboarding)   Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Darryl Yardley: https://www.instagram.com/darrylyardley Carys Jones: https://www.instagram.com/carysjonessss/ Signup for the newsletter (22k+ clinic owners):clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode of The Clinic Boss Show, Rick sits down with Terry Davison to discuss the evolution of EMRs, AI replacing front desks, and how practitioners are stealing patient databases to start their own clinic. Terry is the Founder and President of Juvonno, a clinic management and EMR software. Juvonno is an all-in-one EMR solution that gives allied health professionals an easier way to manage their schedule, online booking, charting, billing, communication, and reports, from one flexible platform.In this conversation, Rick and Terry discuss topics such as: What are multi-location clinics looking for in software? Practitioners stealing patient databases to start their own clinics—what NOT to do. The future of AI in clinics: Charts, outcome reporting, AI agents, robots, kiosks, and replacing front desks. Why profit margins are decreasing—and what you can do to fix it. USA vs. Canada: The key differences between practice owners in both countries. What trends are showing up across 2,200 users? Online booking now requires credit cards. The rise of new clinic openings - why and what this means? The rise of solopreneurs and building profitable lifestyle businesses. The consolidation wave: Why big players are buying unprofitable $500K clinics. Top 3 biggest mistakes clinic owners are making with their software right now. Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Terry Davison: Website: juvonno.comEmail: terry@juvonno.com Signup for the newsletter (22k+ clinic owners):clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode of The Clinic Boss Show, Rick sits down with Kecia Barr, the Marketing Director at First Settlement Physical Therapy (FSPT), a 48-location powerhouse in Ohio and West Virginia. Kecia discusses how 80% of their new patient evaluations come from doctor marketing and shares her proven strategies for building and maintaining strong referral relationships. Whether you’re managing one clinic or many, these actionable tactics will help you master doctor marketing and grow your practice.In this conversation, Rick and Kecia discuss topics such as: How to manage marketing for 48 locations Doctor Marketing: The backbone of new patient growth How to build rapport with gatekeepers Getting Referral Coordinator’s Contact information Building relationships without being salesy Top questions and strategies for referral success Communication and follow-up rhythm Tracking and metrics for Doctor marketing Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners):clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode, Rick sits down with Manju & Darryl to discuss Rick’s latest experience at his dentist appointment. He saw a dentist 3 times in a week, spent over 1K, and left with giving a Google review and booking 4 more visits. Darryl has recruited and mentored over 250+ students and new grads on how to be successful with patient engagement. He also has opened and designed dozens of floor plans for his PT clinics as well as startups to optimize the patient experience while getting the most revenue per square footage out of the clinics.Manju the owner of Kawartha Care Wellness Centre is a chiropractor who built her clinic from scratch, turned it into a multi-million-dollar practice, and sold it all in 8 years. Now she is one of Clinic Accelerator's business coaches working with solopreneurs and startups.In this conversation, Rick, Darryl and Manju discuss topics such as:   Ricks share his story on how he saw a dentist 3 times in a week, spent over 1K, and left with giving a google review and booking 4 more visits Lessons from dentists on booking care plans Give patients a quick win: show before and after results at first appointment Why you should discuss the consequences of not getting treatment or following the care plan Use the “Grandma Approach” to personally guide patients to book their full care plan How to get your team to start implementing these patient experience hacks and using care plans   Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners):clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode, Rick sits down with Cassandra Tyagi to talk about all things related to accounting and finance for your clinic. They talk about red flags in CRA audits, available funding for startups, and what profession makes the most (chiro, PTs, ND, etc).Cassandra is the CEO of Tyagi Group Accounting, a firm that works with healthcare practitioners on accounting, finance, and bookkeeping. Tyagi Group has grown to a team of 9, including 5 CPAs, bookkeepers and administrative staff.In this conversation, Rick and Cassandra discuss topics such as: What is a solopreneur? How much do solopreneurs make? Which profession makes the most? (i.e Chiro, PT, ND, counsellor) How to let go on underperforming staff (including clinicians and front desk) Craziest financial disaster Cassandra has seen from bad bookkeeping What is a bank reconciliation? Why is it important? Profit & Loss Statement vs. Balance Sheet What is a tax deductible? Red Flags in CRA Audits Simplifying Payroll for Contractors or Employees w/ fee splits Funding Available for Startup or Buying a Practice Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY:instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners):clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner communityclinicaccelerator.com