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How to Increase Profits, Reduce Cancellations and Patient Incomes with Rick Lau
The Clinic Boss Show
1 hour 31 seconds
4 months ago
How to Increase Profits, Reduce Cancellations and Patient Incomes with Rick Lau
In this episode of The Clinic Boss Show, Rick Lau, a serial entrepreneur and founder of CallHero, unpacks the real story behind scaling and selling a 127-location clinic empire. Rick shares how he went from buying clinics out of school to building multiple 7- and 8-figure businesses, including Clinic Accelerator and Clinic Supplies Canada.
Sign up for my free training: clinicowner.com
Be part of our clinic owner community: clinicaccelerator.com
Follow me on Instagram: https://www.instagram.com/thericklau/
Stop missing calls with CallHero: https://mycallhero.com
Timestamps:
(00:27) Introduction to Rick Lau and His Journey(01:57) The Evolution of Rick's Healthcare Business(05:04) The Genesis of Call Hero(06:58) Scaling and Exiting Healthcare Practices(11:03) The Importance of Business Valuation(15:11) Funding and Expansion Strategies(20:41) Partnership Models in Practice Ownership(23:28) Navigating Partnership Challenges(28:34) Lessons from Failures and Hiring Practices(32:05) Attracting Talent Through Social Media(33:04) The Importance of Marketing for Recruitment(34:24) The Genesis of Call Hero(35:50) Enhancing Patient Experience with Call Hero(37:33) Integrating Call Hero with Existing Systems(39:55) Core Features of Call Hero(42:08) Measuring Call Performance(44:51) Improving Conversion Rates(51:17) Winback Strategies for Missed Opportunities(56:03) The Future of Communication in Clinics
