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The Agency Uplift Podcast
Sean Lang
77 episodes
16 hours ago
Summary: In this episode, I share a tactical guide for agency owners who struggle with delayed payments and unpredictable cashflow. I walk through a five step system to regain control: automate billing with Stripe, switch to pre service invoicing, use a card on file model, and delegate accounts receivable to a VA. Takeaways: End-of-month billing creates cashflow gaps. Stripe’s subscription feature simplifies recurring payments. Always start work after payment clears. VA ownership of AR ...
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Marketing
Business,
Management,
Entrepreneurship
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Summary: In this episode, I share a tactical guide for agency owners who struggle with delayed payments and unpredictable cashflow. I walk through a five step system to regain control: automate billing with Stripe, switch to pre service invoicing, use a card on file model, and delegate accounts receivable to a VA. Takeaways: End-of-month billing creates cashflow gaps. Stripe’s subscription feature simplifies recurring payments. Always start work after payment clears. VA ownership of AR ...
Show more...
Marketing
Business,
Management,
Entrepreneurship
Episodes (20/77)
The Agency Uplift Podcast
Ep 77: 5 Changes to Eliminate Cashflow Stress in Your Agency
Summary: In this episode, I share a tactical guide for agency owners who struggle with delayed payments and unpredictable cashflow. I walk through a five step system to regain control: automate billing with Stripe, switch to pre service invoicing, use a card on file model, and delegate accounts receivable to a VA. Takeaways: End-of-month billing creates cashflow gaps. Stripe’s subscription feature simplifies recurring payments. Always start work after payment clears. VA ownership of AR ...
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17 hours ago
8 minutes

The Agency Uplift Podcast
Ep 76: 4 Businesses, One Mission: How Bradley Benner Built His Agency Empire
Summary Bradley Benner, founder of multiple businesses including Semantic Mastery and Treecare HQ, shares how he went from electrician to running four successful marketing ventures. He explains why niching down, delegating, and mastering sales were the game changers in scaling his agencies. Takeaways Niching down creates stability and growth opportunities. Delegation and SOPs are critical to removing yourself from daily operations. Sales is a learnable skill — practice builds confid...
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2 days ago
32 minutes

The Agency Uplift Podcast
Ep 75: The $10K Client That Got Away: What We Learned in 14 Days
Summary: Sean Lang shares the painful story of signing a $10K/month retainer client and losing them within two weeks. The experience revealed deep flaws in the agency’s pre-sales, handoff, and onboarding processes. Sean walks through where things went wrong and how agencies can build better systems that protect both revenue and relationships. Takeaways: Never trade speed for clarity. Qualification prevents misaligned client relationships. A strong handoff between sales and delivery is non-n...
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1 week ago
13 minutes

The Agency Uplift Podcast
Ep 74: How AI Is Changing Agency Growth with Eric Emerson of In Your Hand Media
Summary Eric Emerson, President of In Your Hand Media, joins Sean Lang to discuss building a boutique digital agency, the role of AI in scaling, and why relationships matter more than impressions. Eric shares his journey from freelancing to leading a team, and how agencies must adapt in the AI era to remain relevant. Takeaways AI isn’t just about tools, it’s about retraining teams to leverage them. Boutique agencies win when they bring agility and personal touch. Hiring is less abou...
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1 week ago
36 minutes

The Agency Uplift Podcast
Ep 73: Would This Be Easier With a Partner?
Summary: In this solo episode, I get real about partnerships. The good, the bad, and everything in between. I share my own experiences working with partners, the lessons I’ve learned from friendship-based businesses, and what you can do instead when you’re looking for more support on your agency journey. Takeaways: The grass isn’t always greener, partnerships only work when they’re intentional.Complementary strengths beat matching personalities every time.Friends can be great part...
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2 weeks ago
15 minutes

The Agency Uplift Podcast
Ep 72: From Amazon Seller to Agency Builder: Lessons from Insiders | With Sebastian Eduard of Insiders
Summary Sean Lang interviews Sebastian Eduard on building Insiders, a hands-on Amazon PPC agency. Sebastian shares why net profit is his North Star, how he grew a Romanian team of sellers into A-players, and why disconnecting from work gave him the clarity to scale. Takeaways Automated ads can’t replace profit-focused human judgment. Long-term success requires building systems, not dependency. Culture fit is more important than technical skills. Founders must step back for the team to s...
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2 weeks ago
31 minutes

The Agency Uplift Podcast
Ep 71: How to Know If Your Team Can Actually Scale with You
Summary In this solo episode, host Sean Lang walks through his powerful Team Member Audit, a simple yet transformative framework for getting clarity on your agency’s people. Sean shares how ambiguity kills growth and why knowing exactly who’s doing what, who fits your values, and who drives leverage can unlock scale, stability, and sanity for agency owners. Takeaways Clarity is the foundation of growth, ambiguity can’t be optimized. The Team Member Audit should be done monthly to assess ro...
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3 weeks ago
12 minutes

The Agency Uplift Podcast
EP 70: Niche, Mentor, Scale: The Building Blocks of Agency Success | With Wes Towers of Uplift360
Summary Sean Lang interviews Wes Towers, founder of Uplift 360, on his 20-year journey from freelance nights to running a successful agency for trades and construction businesses. Wes shares why niching was the turning point, the hidden costs of agency work, and how embracing both AI and human connection positions agencies for the future. Takeaways Niching accelerates growth by reducing complexity and improving deliverables.Mentors can save years of trial-and-error in agency building.Larg...
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3 weeks ago
31 minutes

The Agency Uplift Podcast
Ep 69: Why Messy Operations Aren’t the Real Problem
Summary: In this solo episode, host Sean Lang breaks down why messy operations aren’t the root problem in most agencies. The real issue starts at the cultural level with unclear values, lack of accountability, and ambiguous expectations. Sean walks through the hierarchy of frameworks every agency must install to reduce churn, strengthen delivery, and scale sustainably. Takeaways: Client churn is a symptom of deeper operational and cultural issues. Consistency starts with an objective “defi...
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4 weeks ago
15 minutes

The Agency Uplift Podcast
Ep 68: Thriving Through 38 Years of Change: The Smart Finds Story | With Melih Oztalay from SmartFinds Marketing
Summary: In this episode, Sean Lang sits down with Melih Oztalay, CEO of Smart Finds Marketing, to uncover how his agency has not only survived but thrived for 38 years in a constantly changing industry. From the wild west of the 1990s internet to today’s AI-driven marketing landscape, Melih shares how adaptability, strategic decision-making, and an early-adopter mindset shaped his agency’s journey. Takeaways: Longevity in business comes from constant reinvention. AI is no longer opt...
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1 month ago
34 minutes

The Agency Uplift Podcast
Ep 67: From Operator to CEO: The Shift That Unlocks Agency Growth
Summary: In this solo episode, host Sean Lang breaks down the critical identity shift every agency owner must make from operator to CEO. He shares how he stayed stuck for years by trying to scale on "hard mode," and how adopting leverage, clarity, and a weekly CEO ritual transformed his agency’s growth. Takeaways: Operators scale effort; CEOs scale impact. Leverage comes from systems, training, delegation, and reusable IP. Clarity enables smarter decisions and reveals leverage points. We...
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1 month ago
10 minutes

The Agency Uplift Podcast
Ep 66: Why Retention is the Secret to Scaling an Agency | With Andrew Dilullo of AdCrunch
Summary Andrew DiLullo, CEO of Ad Crunch, shares his journey from audio production into building an agency that helps DTC brands grow fast. He and host Sean Lang dig into the realities of scaling. Why retention beats acquisition, how hiring A list players changes everything, and how clarity creates stability. Takeaways Agencies often start by accident—demand forces structure. Client retention is the most underrated growth lever. Hiring ops and A-players unlocks scalability. Referra...
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1 month ago
32 minutes

The Agency Uplift Podcast
Ep 65: The Hidden Reason Your Agency Isn't Growing
Summary In this episode, Pasha Knish sits down with Sean Lang, founder of Agency Uplift, to unpack the fundamentals of scaling an agency. From defining company culture to structuring a smart hiring process, Sean shares how agency owners can stop being the bottleneck and build teams that thrive. Takeaways Culture and values drive better hiring decisions than resumes alone. Add friction to your hiring process to filter out the wrong candidates. Founders often become bottlenecks by keepi...
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1 month ago
24 minutes

The Agency Uplift Podcast
Ep 64: Why Referrals Nearly Broke My Agency, and How Systems Saved It | With Adam Paine of NUBRAND
Summary Sean Lang sits down with Adam Paine, founder and CEO of NUBRAND, to dive into the 16-year evolution of his performance marketing agency. Adam shares how he grew from building websites solo to running an 8-person distributed team that partners with CMOs across industries. He talks candidly about struggles with over-reliance on referrals, learning to scale, finding the right people, and shifting from “being the agency” to truly becoming its CEO. From systems and processes to minds...
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1 month ago
32 minutes

The Agency Uplift Podcast
Ep 63: Inside the Current State of Agencies
Summary Sean dives into anonymized insights from his treasure trove of agency diagnostics. He identifies the patterns that consistently stall growth, from profit leaks and bad hires to misaligned partners. This is the inside look at what’s really going on behind the scenes in agencies today. Takeaways Burnout is common, with agency owners trapped in day-to-day firefighting. Resistance to documenting SOPs keeps founders stuck. Hidden profit leaks undermine even “healthy” agencies. Misma...
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1 month ago
11 minutes

The Agency Uplift Podcast
Ep 62: Scaling with Trust: Don Martelli on Growing PR Bunker
Summary In this episode, Sean Lang interviews Don Martelli, CEO of PR Bunker, about the realities of scaling an agency. Don explains the shift from being a hands-on PR professional to becoming a leader who empowers others. He discusses how referral partnerships, disciplined networking, and a focus on mission-driven organizations helped PR Bunker grow. The conversation highlights trust, letting go of control, and creating systems that enable sustainable agency growth. Takeaways The har...
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1 month ago
27 minutes

The Agency Uplift Podcast
Ep 61: How to Eliminate Chaos in Service Delivery
Summary In this solo episode, host Sean Lang tackles one of the most common challenges in agency life: chaotic service delivery. He explains why fire-fighting doesn’t scale, how to design an end-to-end process map, and the critical elements every agency needs to define if they want consistent results and happier clients. Takeaways Chaos in delivery damages client trust and team morale. Start process mapping “low resolution” before zooming in. Define tasks, ownership, deadlines, quality ...
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1 month ago
9 minutes

The Agency Uplift Podcast
Ep 60: From Google Interview to Agency CEO: David Feinman’s Story
Summary Sean Lang sits down with David Feinman, CEO of Viral Ideas, to unpack how he accidentally started an agency, survived the early chaotic years, and scaled into a 45+ person company serving hundreds of clients. David shares why he walked away from Google, the importance of focus and productization, and how his pod-based management system empowers his team. Takeaways Sometimes saying “no” to a dream job opens the door to building your own dream. The “ignorance tax” can be paid i...
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1 month ago
35 minutes

The Agency Uplift Podcast
Ep 59: What Most Agencies Don't Want You to See
Summary In this solo episode, host Sean Lang pulls back the curtain on what agencies look like behind the polished front. Using an anonymous case study, Sean diagnoses the common struggles agencies face, lumpy sales, unclear positioning, weak financial visibility, and lack of standardized processes, and maps out a clear three phase plan to stabilize, scale, and strengthen. Takeaways Most agencies rely too heavily on referrals, leading to unpredictable sales. Positioning and ICP clari...
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2 months ago
17 minutes

The Agency Uplift Podcast
Ep.58: The Power of Saying “No” in Business with Alexis Young and Danielle McNeill of Definitely Real Agency
Summary In this episode, Sean Lang speaks with Alexis and Danielle, the duo behind Definitely Real. They unpack how their rebrand gave them clarity, the role community plays in their growth, and why knowing when to say “no” has been critical for scaling. Takeaways Rebrands can be liberating, not just cosmetic. Saying “no” to the wrong clients creates space for the right ones. Community involvement drives unexpected opportunities. The best hires are chosen for taste and alignment, not ju...
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2 months ago
35 minutes

The Agency Uplift Podcast
Summary: In this episode, I share a tactical guide for agency owners who struggle with delayed payments and unpredictable cashflow. I walk through a five step system to regain control: automate billing with Stripe, switch to pre service invoicing, use a card on file model, and delegate accounts receivable to a VA. Takeaways: End-of-month billing creates cashflow gaps. Stripe’s subscription feature simplifies recurring payments. Always start work after payment clears. VA ownership of AR ...