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SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Qrvey
103 episodes
1 week ago
SaaS Scaled is hosted by Arman Eshraghi, CEO and founder of Qrvey. In each episode, Arman will sit down with leaders and CEOs from the technology sector to discuss challenges, best practices, and what they’ve learned.
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Technology
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All content for SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations is the property of Qrvey and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
SaaS Scaled is hosted by Arman Eshraghi, CEO and founder of Qrvey. In each episode, Arman will sit down with leaders and CEOs from the technology sector to discuss challenges, best practices, and what they’ve learned.
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Technology
Episodes (20/103)
SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Lessons Learned, Key Themes, and Surprises from 100 Episodes of SaaS Scaled 

Today, we’re turning the tables and interviewing our host, Arman Eshraghi, Founding CEO at Qrvey, the only embedded analytics solution purpose-built for SaaS. Arman tells us about:


  • What inspired him to start the SaaS Scaled podcast
  • How the vision of the podcast has changed since its inception in 2021
  • How the fundamental objective remains: unscripted discussions in which experts share their knowledge
  • Getting comfortable and having sincere, authentic, organic discussions
  • What makes SaaS Scaled stand out among other podcasts


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1 week ago
27 minutes 9 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
AI Pricing Problems with Mark Walker

Today, we’re joined by Mark Walker, CEO of Nue, an easy-to-manage, omni-channel quote-to-revenue platform that meets the needs of businesses looking to innovate and manage their customer revenue lifecycles end-to-end. We talk about:


  • The best people to design software other than computer science grads
  • Expertise is dead, but experience isn't – and what impacts this has
  • The deflationary impact of AI model improvements
  • Predictions for the pricing structure of AI models
  • How large AI companies will start taking a page out of Amazon's book


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4 weeks ago
30 minutes 32 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Co-Creating the Future & Uncovering Info Gaps with Thomas Scott

Today, we’re joined by Thomas Scott, CEO of Wrike, an intelligent work management platform where anyone can build, connect, automate, and scale workflows. We talk about:

  • How personalization is accelerating the pace of software adoption
  • Co-creating the future with early adopters
  • Meeting customers where they are, because AI is not monolithic
  • Identifying & understanding information gaps in order to deliver value to customers
  • Setting a North Star for your role in the industry & staying focused on solving customer pains


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1 month ago
32 minutes 49 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
The Challenges of GEO, Why CMS will Always Survive, & More with Mats Persson

Today, we’re joined by Mats Persson, CEO of Umbraco, provider of the world’s leading open-source CMS platform. We talk about:

  • The impacts of AI in developing and managing content
  • Why content management systems will always survive
  • The pluses and minuses of open source and AI helping write code
  • Risks of being too enthusiastic about your own opportunity & product
  • The challenges of GEO (Generative Engine Optimization), considering there's not one standard system


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1 month ago
37 minutes 45 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
The Tough Work of Outbound Sales & Where AI Fits with Marc Gonyea

Today, we’re joined by Marc Gonyea, Cofounder + Managing Partner of Blue Tusk Partners, an incubator for aspiring entrepreneurs, as well as a Cofounder + Board Member of memoryBlue, provider of sales development services for B2B and B2G technology companies. We talk about:


  • The tough, tactical, and not sexy work of outbound sales
  • What Marc & his cofounder did when faced with few things two knucklehead salespeople could do early in their careers
  • Where AI does – and does not- fit in the sales process
  • How memoryBlue helps make young professionals valuable to the marketplace
  • Using AI tools to enrich data, build workflows, & automate emails. But then what??
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2 months ago
36 minutes 35 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Generating Messaging: Using AI Tools, Research, & Overcoming Inertia with Chris Silvestri

Today, we’re joined by  Chris Silvestri, Founder at Conversion Alchemy, an agency that combines copywriting, UX design, and psychology to help SaaS and eCommerce companies convert more visitors into customers. We talk about:



  • How failure to crystallize strategy results in messaging shortcomings & low conversions
  • Tactics to get started with & accelerate messaging content, including use of AI
  • Impacts of improving messaging to differentiate your SaaS offering
  • Growth stages at which it’s most impactful to fine-tune messaging
  • Use of AI models to act as prospects in order to gain insights, including use of real research to construct partially synthetic personas


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2 months ago
34 minutes 31 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Beginning with the End in Mind: Growing SaaS Companies through Challenges with Erik Huddleston

Today, we’re joined by Erik Huddleston, Chief Executive Officer of Aprimo, the #1 digital asset management and content operations platform.  We talk about:

  • Automating content creation, plus scaling upstream & downstream processes with brand safety agents
  • Framework for CEOs to think through how to best apply AI more generally
  • The importance of role clarity: understanding the core activities that impact the financial plan
  • How SaaS vendors can survive tech consolidation by being strategically relevant to the budget owner
  • The importance of a good personal knowledge management system


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3 months ago
34 minutes 40 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Selling AI & Scaling Companies with Marne Martin

Today, we’re joined Marne Martin, the CEO of Emburse whose innovative travel and expense solutions power forward-thinking organizations. We talk about:



  • Building fast-moving & scalable businesses that can last
  • How to finance and grow profitable companies to reach an exit
  • The challenges of finding a competitive edge as GenAI accelerates innovation
  • Testing monetizing AI alongside conventional SaaS monetization


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3 months ago
39 minutes 25 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
The Future of Ads: AI-Generated, Personalized, & Data-Driven with Hikari Senju

Today, we’re joined by Hikari Senju, Founder and CEO at Omneky, the generative AI platform built for performance advertising. We talk about:



  • Top 3 benefits of Gen AI in content marketing
  • How the market for digital ads is growing due to generative personalization & attribution capabilities
  • Ads taking on more of the sales function
  • The need for thousands of variations of content to drive advertising results (& the dangers of serving the same ad repeatedly)
  • Advertising to a world of digital users


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4 months ago
36 minutes 1 second

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Managing Armies of Digital Workers + The Value of Human Salespeople

Today, we’re joined by Todd Olson, co-founder and CEO of Pendo, the world’s first software experience management platform. We talk about:

  • Offloading work from employees to digital workers
  • When most people will opt to chat with an AI agent over a human
  • The need for SaaS apps to transform themselves into agentic apps
  • Advice for serial SaaS entrepreneurs, including a big cautionary tale for startups
  • AI-generated and AI-maintained code and the ease of prototyping


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4 months ago
34 minutes 42 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Philosophical Questions on AI & Ted Elliott’s Excitement About the Current State of Software

Today, we’re joined by Ted Elliott, Chief Executive Officer of Copado, the leader in AI-powered DevOps for business applications. We talk about:



  • Impacts of AI agents over the next 5 years
  • Ted’s AI-generated Dr. Seuss book based on walks with his dog
  • The power of small data with AI, despite many believing more data is the answer
  • The challenge of being disciplined to enter only good data
  • Gaming out SaaS company ideas with AI, such as a virtual venture capitalist


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5 months ago
39 minutes 40 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Sales & Speed in SaaS Growth with Tom Lavery

Today, we’re joined by Tom Lavery, CEO and Founder of Jiminny, a conversation intelligence platform that captures and analyzes your critical go-to-market insights with AI. We talk about:



  • Getting value from unstructured data
  • How quickly SaaS subscription businesses should push to be profitable
  • Trade-offs between product-led and sales-led growth
  • Racing to be the market leader
  • Dangers of focusing strictly on the short-term


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5 months ago
30 minutes 22 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Will GenAI Replace Developers? with Nik Froehlich

Today, we’re joined by Nik Froehlich, founder and CEO of Saritasa, a technology solutions company that designs and develops custom, commercial-grade software systems. We talk about:

  • Pro and cons of building vs. buying software
  • The challenges of low code/ no code solutions
  • The high costs of code debt
  • Coping with client requests for cheaply developed software
  • Will GenAI eliminate the need for developers to write code?
  • Current AI development use cases: documentation & automatic testing


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7 months ago
34 minutes 2 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Making GenAI More Reliable & Increasing Trust with Rahul Pangam

Today, we’re joined by Rahul Pangam, Co-Founder & CEO of RapidCanvas, a leader in delivering transformative AI-powered solutions that empower businesses to achieve faster and more impactful outcomes. We talk about:

  • How to make GenAI more reliable: Understanding your business context & knowing why something is happening
  • Moving from planning based on the human gut to an AI-based setup
  • The coming paradigm shift from SaaS to service as a software
  • Interacting with apps in plain language vs. remembering which of 56 dashboards to view


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7 months ago
37 minutes 13 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Keys to Repeatedly Building Successful SaaS Companies with Srikrishnan Ganesan

Today, we’re joined by Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane, the #1 customer onboarding, PSA, and project delivery software. We talk about:



  • Launching an incomplete product vs. going to market too late 
  • Determining the scope of an MVP & a full-featured, differentiated product
  • Unique approaches to “Design Partners” during product development 
  • Best ways to build a community
  • Maintaining a sense of urgency once established & not getting too comfortable


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8 months ago
33 minutes 23 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Open-Source Device Management, AI, & Transparency with Zach Wasserman

Today, we’re joined by Zach Wasserman, Co-Founder of Fleet, open-source device management for IT and security teams with thousands of laptops and servers. We talk about:



  • Best ways to build trust with users
  • Impacts of AI on open source, including using gen AI to describe human-created queries
  • Cross-platform endpoint management
  • Determining the scope of device management with BYOD & less traditional computing devices
  • Device management surprises


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8 months ago
31 minutes 8 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Wrong Learning Paradigms & the Abysmal Difference When Training is an Afterthought with Luis Garcia

Today, we’re joined by Luis Garcia, President of PETE, an Orlando-based tech startup that offers a suite of cost-effective and customizable solutions that enable organizations to deliver personalized workforce learning at scale. We talk about:


  • Tackling the challenges of digital learning: content development & learning assessment
  • The role of AI in scaling workforce development & engaging learners one-on-one
  • Calculating the ROI of a learning management system
  • Flipping the normal training paradigm of fixed time with variable learning
  • Training topics that SaaS companies are most interested in


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9 months ago
30 minutes 26 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Building AI-Native Products & Overcoming Cognitive Dissonance with Mohan Rao

Today, we’re joined by Mohan Rao, Chief Product & Technology Officer of Knownwell, an AIaaS platform company that synthesizes an organization's natural communications, enterprise data, and public information into actionable intelligence to minimize client churn, maximize client growth, and drive operational efficiency. We talk about:


  • The changing product development process with AI-native products
  • Eliciting user feedback when the application output is unpredictable
  • Overcoming the cognitive dissonance of using AI tools
  • Solving the challenges of scaling professional services relationships
  • The value of a ‘Digital Chief of Staff’


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9 months ago
35 minutes 22 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Battling Digital Marketing Fraud with Rich Kahn

Today, we’re joined by Rich Kahn, Co-Founder and CEO of Anura, an ad fraud solution designed to improve campaign performance by accurately exposing bots, malware, and human fraud. We talk about:



  • Why digital marketing is a hot spot for fraudsters
  • The numerous benefits of reducing fraud
  • How to increase Return on Ad Spend (ROAS)
  • Who is taking better advantage of AI: fraudsters or those battling fraud?


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10 months ago
32 minutes 37 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
The Emergence of the Chief Product Officer Function with Carlos Gonzalez de Villaumbrosia

Today, we’re joined by Carlos Gonzalez de Villaumbrosia, Founder and CEO of Product School, the global leader in product management training with a community of over two million product professionals. We talk about:


  • The evolution of the product management function
  • Product-led growth: pros & cons, plus where it fits best
  • Product management reporting to the CEO vs. marketing or engineering
  • Drawing lines between product strategy, product marketing, and product management
  • Think your product isn’t ready for AI? Think again.


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11 months ago
38 minutes 10 seconds

SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
SaaS Scaled is hosted by Arman Eshraghi, CEO and founder of Qrvey. In each episode, Arman will sit down with leaders and CEOs from the technology sector to discuss challenges, best practices, and what they’ve learned.