Not every “consultant” is a consultant. And not every coach is qualified to lead.
In this episode of Hospitality Reinvented, Doug Radkey confronts an uncomfortable truth: the rise of bad actors in hospitality consulting and coaching.
From self-proclaimed “experts” with no operational background to AI-generated advice packaged as strategy, this is a conversation the industry needs right now.
Doug pulls back the curtain on what separates real consultants from the noise: frameworks, critical thinking, experience, integrity, and transformative leadership.
He also dives into the why behind the work; the responsibility, the privilege, and the trust that come with helping others build their businesses and legacies.
You’ll learn what to look for when onboarding a coach or consultant along with the questions to ask, the red flags to avoid, and the standards that define true expertise.
This episode is for every operator who’s ever been burned by bad advice and for every professional who is determined to raise the bar for what this industry deserves.
Because hospitality doesn’t need more “consultants.” It needs leaders who care enough to do it right.
In this episode of Hospitality Reinvented, Doug Radkey breaks down the frameworks for success that have powered some of the industry’s most profitable and resilient bars, restaurants, and boutique hotels.
This isn’t a sales pitch. It’s a deep dive into the why behind the KRG Hospitality programs (Ignite, Method, Icon, and Legacy) and the transformation they create for operators, leaders, and investors.
You’ll discover how clarity, structure, and execution replace chaos, confusion, and burnout.
You’ll discover why systems, playbooks, and mindset are nolonger optional in hospitality.
Whether you’re dreaming of your first concept, scaling your second, or building a legacy brand, this episode will challenge you to think differently about what success really looks like and how to build towards success, more intentionally.
Listen now to learn how to move from idea to impact, withframeworks that actually work.
"Winning in hospitality is one thing—building a legacy is another."
In this episode of Hospitality Reinvented, Doug Radkey breaks down what it truly means to create a legacy brand in the bar, restaurant, and hotel industry.
A legacy isn’t just about surviving for decades—it’s about influence, impact, and creating something that pushes the industry forward.
In this episode, Doug shares real-world examples of brands that changed the industry, the mindset shift required to lead at this level, and how to ensure your hospitality concept leads, inspires, and creates movements.
After eight deep-dive episodes on the playbooks you need to start, stabilize, and scale your hospitality business, how do you bring it all together into a high-impact, investment-ready pitch?
In this episode, Doug Radkey breaks down the two criticaldocuments that will define your success when not only getting buy-in from your team – but when seeking investors, lenders, or stakeholders: The Executive Summary and the Investor Pitch Deck.
Too many hospitality entrepreneurs overwhelm their team and investors with excessive details or underwhelm them with vague ideas.
Your job is to distill clarity from complexity—presenting your concept in a way that is precise and compelling.
We’ll discuss:
If you’re ready to get buy-in from your team, secure funding, and turn your concept into reality, this episode is a must-listen.
Most people think a business plan is the first step in launching a hospitality concept—but that’s the wrong approach.
In this episode of Hospitality Reinvented, Doug Radkey challenges the outdated mindset around business plans and reveals why it should be the final playbook you create, not the first.
A business plan isn’t just for securing funding—it’s the operational playbook that keeps your business running, scaling, and winning.
From day-to-day execution and team structures to systems management and long-term strategy, this episode dives into how a Business Plan Playbook serves as your ultimate blueprint for success.
If you’ve ever written a business plan just to get a loan—and then tossed it aside—this episode will change the way you think about planning, execution, and building a sustainable business.
In hospitality, passion isn’t enough—financial mastery is what separates those who thrive from those who fail. Your bar, restaurant, or hotel isn’t just about great food, drinks, or service—it’s about profitability, cash flow, and long-term sustainability.
In this episode of Hospitality Reinvented, Doug Radkey dives deep into the Financial Playbook, breaking down why every dollar must have a purpose, why pricing should be a science (not a guess), and why tracking key financial metrics is non-negotiable.
If you’re operating on hope instead of strategy, this episode will change the way you think about your business. Listen now and take control of your numbers before they control you.
Having a great concept isn’t enough—if no one knows about your bar, restaurant, or hotel, it doesn’t matter. Marketing isn’t about throwing up random social media posts and hoping for the best—it’s about strategy, execution, and consistency.
In this episode ofHospitality Reinvented, Doug Radkey dives into the Marketing Playbook—a structured approach to guest awareness, engagement, and retention. Learn how to map out your guest journey, refine your brand messaging, build a profitable database, and implement a marketing strategy that actually delivers ROI.
Stop guessing. Start growing. Listen now!
If your bar, restaurant, or hotel isn’t powered by the right technology, you’re already falling behind. In this episode of Hospitality Reinvented, Doug Radkey breaks down why a Tech-Stack Playbook is critical to streamlining operations, enhancing guest experiences, and maximizing profitability.
From POS/PMS systems and revenue management tools to kitchen display systems, inventory tracking, guest-facing tech, and marketing automation, Doug walks you through the essential tech every operator needs—and how to ensure it all works together.
Stop running your business with outdated systems. Listen now and build a tech strategy that drives success! 🎧
Your brand is more than a logo—it’s the emotional connection your guests have with your business. In this episode of Hospitality Reinvented, Doug Radkey breaks down why a Brand Strategy Playbook is essential for bars, restaurants, and hotels looking to stand out, scale, and win!
From choosing the right name to color psychology, brand positioning, and activation, this episode explores how defining your brand with strategic clarity creates long-term success. If you’re building or refining a hospitality concept, this is the playbook you can’t afford to skip.
🎧 Listen now and take control of your brand’s future!
In this episode of Hospitality Reinvented, Doug Radkey dives into the essential role of a Prototype Playbook for bars, restaurants, and hotels.
Before you ever sign a lease, this playbook bridges your business model with your physical space, ensuring seamless functionality, guest experience, and scalability.
Doug explains why this tool is critical for short-term execution and long-term growth, covering topics like test layouts, flow optimization, cost clarity, and operational readiness.
Learn how to align your vision with reality, avoid costly mistakes, and set your brand up for scalable success.
In this episode of Hospitality Reinvented, host Doug Radkey breaks down the critical importance of a Concept Development Playbook for bars, restaurants, and hotels.
More than just a collection of ideas, this playbook transforms your vision into a strategic, actionable roadmap—aligning design, operations, and guest experience with your business objectives.
Doug shares why a well-crafted playbook is an asset that fosters strategic clarity, inspires investor confidence, and provides an operational blueprint to ensure your concept is not just unique but profitable.
In this episode of Hospitality Reinvented, Doug Radkey dives into one of the most vital yet often overlooked steps in launching a successful hospitality concept: the feasibility study.
Whether you’re planning a bar, restaurant, or hotel, a feasibility study lays the foundation for informed decision-making and long-term success.
Doug breaks down the key elements, including market analysis, site selection, financial projections, and competitive positioning.
He explains why skipping this step can lead to costly mistakes and how a thorough feasibility study can help secure funding, refine your concept, and align your vision with realistic outcomes.
Ready to take the first step toward launching your dream hospitality concept?
Book your spot in the next Start-Up Masterclass, hosted monthly by Doug Radkey and KRG Hospitality.
This hands-on session will equip you with the tools and insights to bring your vision to life.
Reserve your spot today:
In this episode of Hospitality Reinvented, we dive into one of the most critical elements for business success: Strategic Clarity. Learn why so many hospitality businesses fail due to a lack of clear direction and how to overcome this with a purposeful game plan. We explore the difference between static plans and dynamic playbooks, showing how four essential questions—Who are we? Where are we going? Why are we doing this? How will we get there?—can define your path. Ready to build your bar, restaurant, or hotel legacy with clarity? Tune in now!
In this episode of Hospitality Reinvented, we dive into a hard truth: most hotel food and beverage programs still aren’t delivering.
From watery eggs at breakfast buffets to uninspired, overpriced menus, too many properties are falling short of guest expectations.
But here’s the good news—any hotel, whether it’s a roadside motel or a luxury resort, can reinvent its F&B program to deliver incredible guest experiences.
We explore why creativity and innovation are essential for hotel F&B programs and share actionable solutions that can set your property apart. Discover how to:
- Build F&B experiences that resonate with your guests.
- Incorporate hyper-local flavors and support regional producers.
- Leverage technology to create frictionless room service and personalized mini bars.
- Turn underutilized spaces into vibrant, profitable outdoor dining areas.
Whether you’re managing an economy hotel or an upscale brand, this episode will equip you with the insights and strategies to transform your F&B program into a true competitive advantage.
Tune in and start delivering the kind of food and beverage experiences your guests will rave about—and remember.
In this episode of Hospitality Reinvented, we tackle one of the most pressing challenges in today’s hospitality industry:
Effectively integrating technology without losing the human touch. From bars and restaurants to hotels, technology is reshaping how we operate and serve our guests—but how do we ensure it enhances, rather than detracts from, the guest experience?
Join me as we explore real-world examples of bridging this gap, including creating seamless bar operations with digital tools, enhancing restaurant service through guest insights, and crafting unforgettable hotel stays with personalized tech integrations.
We’ll discuss:
1. Why balancing people and technology is key to creating exceptional experiences.
2. How to use technology to empower, not replace, your team.
3. The steps you can take today to create a harmonious blend of human connection and innovative tech.
This episode is a must-listen for anyone looking to future-proof their hospitality business while staying true to the core principles of hospitality.
In this episode of Hospitality Reinvented, we explore one of the most crucial aspects of modern hospitality: the Perception of Value.
More than ever, hospitality brands must understand that value isn’t just about price—it's about experience. The days of relying solely on product quality or pricing are over.
Guests now expect an experience that feels meaningful, memorable, and worth every dollar spent. But how do you build that perception of value?
The answer lies in how and where it’s experienced.
This concept is a powerful reminder for bars, restaurants, and hotels that people are willing to pay more when they feel they're getting an enhanced, unique experience.
Then, we break down actionable strategies for creating value perception in each type of venue.
We discuss how even the smallest details can elevate perceived value—ultimately leading to a more loyal guest base and stronger revenue.
If you want to learn how to go beyond just meeting expectations and start crafting experiences that make your guests feel true value, this episode is for you.
🎧 Tune in and learn how to make every touchpoint with your guests count.
In this episode of Hospitality Reinvented, Doug Radkey delves into the true essence of hospitality by breaking down the 7 core principles that define exceptional guest service and memorable experiences. Many believe the industry has lost touch with what hospitality really means, often overshadowed by technology and lackluster training. Doug redefines hospitality as a human-centered experience, emphasizing the importance of going beyond surface-level service to build genuine connections.
From Self-Awareness and Guest Awareness, to Authenticity, Anticipation, Alignment, Connection, and Presence, Doug explores each principle in depth. He highlights how these principles not only elevate the guest experience but also create a culture of engagement and pride among team members. Doug shares insights on how to implement these principles effectively, using real-life examples that resonate with every level of the hospitality industry.
Tune in to discover how to bring these values back into your business, foster a cohesive culture, and leave lasting impressions on your guests. Whether you’re a seasoned pro or new to the industry, this episode offers powerful takeaways to reinvigorate your approach to hospitality.
In this episode of Hospitality Reinvented, we dive into a fresh take on KPIs—moving beyond traditional metrics to create a more people-centered approach. Learn why focusing on just the numbers falls short and how redefining KPIs to "Keep People Informed, Involved, Interested, and Inspired" can transform hospitality operations. Discover how this shift drives engagement, aligns your team, and ultimately, boosts your brand's long-term success. Ready to rethink your KPIs? Listen in for actionable insights to help you lead a high-performing team.
In Episode 3 of Hospitality Reinvented, Doug Radkey takes a deep dive into Total Guest Revenue Management (TGRM)—a transformative approach that goes beyond the traditional metrics like RevPAR and ADR. Today’s hospitality landscape demands a holistic view of guest spending, and TGRM is the key to unlocking your hotel’s full revenue potential.
Doug explores how focusing on Revenue Per Available Guest (RevPAG) and Total Revenue Management (TRM) helps hoteliers optimize all revenue streams—from rooms and F&B to amenities and guest experiences. Learn how integrating TGRM into your operations can enhance profitability, drive guest satisfaction, and create a more seamless, revenue-generating ecosystem across your property.
This episode is packed with insights into how you can align your hotel’s strategy to capture more value per guest while elevating their overall experience. Tune in now to discover how to leverage TGRM for your hotel’s future success!
In Episode 2 of Hospitality Reinvented, host Doug Radkey explores a powerful concept that every hospitality operator needs to understand: The Risk of Inaction - as the new ROI.
In today’s fast-moving industry, staying stagnant is the biggest risk of all. While many focus on the return on investment (ROI) of their efforts, this episode shifts the conversation to the cost of not taking action—whether it's delaying upgrades, missing out on new trends, or failing to address operational inefficiencies.
Doug breaks down how inaction can lead to missed opportunities, declining guest satisfaction, and ultimately, lost profits. Tune in to discover how to flip the narrative, embrace change, and turn potential risks into game-changing results.
Don’t let inaction hold your business back—learn how to make proactive, strategic moves that will drive long-term success. Listen to Episode 2 now and start rethinking the way you approach ROI!