What are the future trends in airline payments and digital transformation?
Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges.
Listen now for an expert take on modernising airline payment architecture.
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Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
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Join industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030.
Learn about the distinct approaches different airlines take to modernisation, the complex hurdles facing travel management companies, and the exciting possibilities of AI, hyper-personalisation, and digital ID in transforming the traveller experience. Timmo offers practical advice for airlines of all sizes and shares his perspective on how the industry can collaborate to create better outcomes for travellers. Whether you're an airline executive, travel technology professional, or industry enthusiast, this conversation provides valuable insights into the evolving landscape of airline distribution and modern retail strategies.
Key topics:
- NDC implementation strategies
- Future of airline retailing
- Corporate travel challenges
- Digital transformation
- Industry trends and innovations
- Travel technology evolution
Website & Social
- Website: https://www.branchspace.com/
- Email: reinventdigital@branchspace.com
- LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
- Instagram: https://www.instagram.com/branchspace_digital_reinvented/
- Facebook: https://www.facebook.com/profile.php?id=100081431809978
In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go.
We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences, the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to optimise digital retailing and customer engagement.
Listen in as we explore how AI, automation and seamless connectivity are shaping the future of airline apps and passenger experiences. Plus, Dorota shares her thoughts on why attending industry events like MWC is essential for staying ahead in aviation technology.
In this episode of Future Picks, we sit down with Deepak Puthiyedath, Managing Architect at Branchspace, to explore the future of digital retailing in the airline industry. Deepak shares insights on how airlines are embracing API-first strategies, modernizing legacy systems, and leveraging data-driven solutions to enhance customer experiences.Key topics:— Key trends shaping digital transformation in aviation— Challenges airlines face with legacy systems & retailing platforms— How an API-first approach enables agile, scalable digital solutions— The role of AI, analytics, and modern payment solutions in airline retailing
In this episode, we talk with Simon Genta, Consulting Practice Manager at Branchspace. We look at digital transformation in the airline industry and how consulting can help airlines navigate this journey.With over a decade of experience in management consulting, Simon leads Branchspace’s fast-growing consulting practice, helping airlines optimise their business processes, technology adoption, and customer experience.Simon shares real-world insights, practical advice, and examples of how Branchspace is making a difference for airlines. If you're interested in airline retailing, digital innovation, and consulting, this episode is a must-watch.Key topics:— What digital transformation means for airlines— The biggest challenges airlines face in modernising their digital landscape— How Branchspace helps airlines make the right technology choices— Building trust and long-term partnerships with airlines— Practical steps airlines can take to streamline operations and improve efficiency— Advice for aspiring airline consultants
In this episode, we welcome Tomek Wiśniewski, Mobile Apps Developer at Branchspace, to explore the future of mobile technology in the travel industry. Tomek shares his journey from developing MojeZdrowie24, a leading Polish health app, to shaping the Triplake mobile platform for airlines. He discusses the latest trends in mobile development, including AI, cross-platform apps, and digital identity wallets, and how they’re transforming air travel. We also dive into Branchspace’s involvement in a groundbreaking IATA proof-of-concept that successfully demonstrated a fully digital travel experience, allowing passengers to breeze through booking, check-in, and airport security using digital credentials. - How mobile apps are revolutionizing the airline experience - The future of digital identity and seamless airport processes - Tomek’s advice for aspiring mobile developers Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
Join us at FTE APEX Asia Expo in Singapore as Ursula Silling, CEO of Branchspace, discusses how we're revolutionising the travel experience. From reimagining stopovers with our 'Stop and Stay' solution to enabling seamless travel with digital identities, Ursula shares insights on innovation, personalisation, and collaboration across the travel ecosystem. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
In this episode of the Future Picks podcast, Simon Pitt shares his extensive experience in airline revenue management across the globe.
Join us as we explore the evolution of revenue strategies, groundbreaking innovations like origin and destination control, the integration of technology, and the critical role of people and organisational structure.
Simon offers a visionary outlook on the future of airline revenue management, the shift from legacy systems to modern solutions, and how airlines can optimise the customer journey to drive profitability.
Website & SocialWebsite: https://www.branchspace.com/Email: reinventdigital@branchspace.comLinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/Instagram: https://www.instagram.com/branchspace_digital_reinvented/Facebook: https://www.facebook.com/profile.php?id=100081431809978
Discover insights from industry leaders in this engaging panel discussion recorded live at Future Travel Experience Asia. This session dives into the strategies airlines and travel suppliers are using to unlock new revenue streams through cutting-edge e-commerce platforms, innovative ancillary services, and customer-centric retail approaches. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
Dynamic pricing has sparked widespread debate across industries like music concerts, sports events, and airlines. In this video from Future Travel Experience Asia, the panel shares how airlines approach dynamic pricing, balancing supply, demand, and consumer transparency. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
Imagine a seamless travel experience where your flight, airport spa, taxi, dinner, and accommodation are effortlessly connected and tailored to your needs. Advanced, intuitive recommendations guide you like a trusted friend—only better. That's Branchspace's vision shared by Ursula Silling (CEO) at Future Travel Experience Asia, in November. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
In this episode, we talked to Mark Otero, Experience Design Director, about how design contributes to the overall experience airlines want to deliver.
Here's what we talked about:
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
Watch Ursula Silling (CEO) and David Turton (CTO) at the World Aviation Festival 2024, as they explore the key role of digital transformation in the airline industry. In this insightful presentation, they discuss the evolving expectations of travellers and the necessity of providing a seamless digital experience to build customer trust and loyalty. They also explain what airlines can learn from successful brands like Deliveroo and Uber, focusing on personalisation and convenience. Hear about the importance of creating a culture of experimentation, leveraging technology to enhance customer journeys, and promoting collaboration with customers.
Watch the full panel session with Branchspace and British Airways that took place at T2RL Engage 2024. Radu Iliescu, Head of Consulting at Branchspace, and Oliver Ahad, Head of Offer & Order Solutions at British Airways, share how this collaboration sets a benchmark for airlines when it comes to creating a true shopping experience. Moderated by Jerry Foran, Senior Consultant at T2RL.
To keep up with customer expectations, airlines are always seeking innovative ways to enhance their experience and boost revenue. The evolution of technology and the increasing availability of modern data analytics tools are transforming the landscape of airline retailing. In fact, by 2030 Airline retailing could be worth $40 billion. Advanced analytics and personalised offerings allow airlines to tailor their services to individual passenger needs. This shift is supported by modern offer and order management systems, which integrate various retail capabilities across multiple channels, creating a seamless and consistent customer journey. Ursula Silling, CEO of Branchspace, and Radu Iliescu, Head of Consulting, share with Ross Falconer at Future Travel Experience the key trends and developments shaping airline retailing. Find out how airlines can leverage advanced data analytics, contextualisation, and omnichannel strategies to stay ahead in a global market. Watch the interview and see how these cutting-edge approaches are revolutionising the way airlines interact with their customers, ensuring they can sell anything, anywhere, anytime. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
The transformation of the airline industry through digital strategies is gaining more momentum than ever. This panel discussion raises important questions to some of the best airline examples like LATAM, Lufthansa Group and AirAsia.
Watch the full discussion than took place at FTE Dublin 2024 (June 11-13)
Moderator: Eric Leopold. Founder of Threedot.
Contribution by:
— Ricard Vila, CDO of LATAM
— Keith Martin, Senior Strategy Manager at Lufthansa Group
— Wong Mei Hong, Head of Ancillary Revenue at AirAsia
— Ursula Silling, CEO of Branchspace
#airlineindustry #customercentric #digitaltransformation
How will digital identity increase the passenger experience and improve airport operations? This panel discussion reveals many of the answers we’re looking for in this industry. See it from the different perspectives of: - Vanessa Calvo, Head of Funding and Innovation Trends department at Aena - Bill Carleton, Director, Advanced Recognition Systems at NEC Corporation of America - Harvey Tate, Human API - Digital Transformation, IAG - Ursula Silling, CEO of Branchspace Moderated by Andrew Price, Managing Director at Opermium This session took place at Future Travel Experience 2024 in Dublin (11-13 June) #airlineindustry #customercentric #digitaltransformation
This session took place at FTE Dublin 2024 (11-13 June). Branchspace and British Airways have been collaborating to test the first fully integrated digital identity travel experience. From shopping for flights to arrival. Starting on a journey from London Heathrow to Rome Fiumicino. What can we learn from these efforts and do we now globally scale such efforts? Ursula Silling, CEO of Branchspace, presented the vision of Branchspace when it comes to integrating Digital Identity in Travel. Harvey Tate, Human API at British Airways, also joined the session. #airlineindustry #customercentric #digitaltransformation
Watch the full panel discussion at IATA Innovation Day (Apr 25-26) on Digital Identity to Enable Customer Centricity.
Surely an extremely insightful talk with Ursula Silling, CEO of Branchspace, joined by William Warbington, Director Innovation Strategy Planning at SkyTeam, Vikas Bhola, CEO of NeoKe, Vladimir Vujovic, Senior Digital Innovation Manager at SICPA, Louise Cole, Head of Customer Experience and Facilitation at IATA, and Kat Morse, Senior Manager Innovation & Partnerships at IATA.
#airlineindustry #customercentric #digitaltransformation
