From Pain Points to Product Value: Creating Intuitive Airline Experiences with Gosia

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Future Picks

Branchspace On Air

51 episodes

1 week ago

Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

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Aviation

Leisure

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From Pain Points to Product Value: Creating Intuitive Airline Experiences with Gosia

Future Picks

40 minutes 49 seconds

1 month ago

From Pain Points to Product Value: Creating Intuitive Airline Experiences with Gosia

What does it take to deliver truly seamless airline check-in and self-service?

In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules.

We explore:

Her career path from Lufthansa to Branchspace

The mindset shift from QA detail to product strategy

Why simplicity and UX are more important than flashy features

How Triplake balances fast delivery with long-term value

Data-driven decision-making in post-booking airline journeys

Real-world examples from customers like Oman Air and KM Malta Airlines

If you’re curious about airline digital transformation, agile product development, or how to turn customer insights into action, this episode is for you!

Website & Social:

Website: https://www.branchspace.com
Email: reinventdigital@branchspace.com
LinkedIn: branchspace-digital-reinvented
Instagram: branchspace_digital_reinvented
Facebook: https://www.facebook.com/profile.php?id=100081431809978