BSPK Clienteling Unveiled

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BSPK Clienteling Unveiled

BSPK

82 episodes

1 week ago

In this episode of Clienteling Unveiled, host Katie sits down with Alexis to unpack the key trends transforming luxury retail in 2026. 📈 What’s inside: – Why global growth is slowing but still strong – How Gen Z and Millennials are redefining value in luxury – The rise of experiential retail and live commerce – Why AI-powered personalization is now a competitive necessity – Actionable strategies for sales associates and clienteling teams From immersive brand experiences to omnichannel client ...

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In this episode of Clienteling Unveiled, host Katie sits down with Alexis to unpack the key trends transforming luxury retail in 2026. 📈 What’s inside: – Why global growth is slowing but still strong – How Gen Z and Millennials are redefining value in luxury – The rise of experiential retail and live commerce – Why AI-powered personalization is now a competitive necessity – Actionable strategies for sales associates and clienteling teams From immersive brand experiences to omnichannel client ...

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Episodes (20/82)

BSPK Clienteling Unveiled

Luxury Retail Trends 2026: How Clienteling Is Reshaping the Future

In this episode of Clienteling Unveiled, host Katie sits down with Alexis to unpack the key trends transforming luxury retail in 2026. 📈 What’s inside: – Why global growth is slowing but still strong – How Gen Z and Millennials are redefining value in luxury – The rise of experiential retail and live commerce – Why AI-powered personalization is now a competitive necessity – Actionable strategies for sales associates and clienteling teams From immersive brand experiences to omnichannel client ...

4 months ago

3 minutes

BSPK Clienteling Unveiled

Discovery Reinvented: How AI Is Transforming Luxury Retail | Clienteling Unveiled

In this episode of Clienteling Unveiled, host Katie Tame sits down with Alexis to explore one of the biggest trends in luxury retail today: AI-powered discovery. Luxury shoppers are facing digital overwhelm—and leading brands are responding with AI-driven curation that simplifies choice, boosts engagement, and drives conversion. We reveal how 50% of fashion executives now see generative AI as the most strategic tool for improving the product discovery experience. ✅ What’s causing decision fat...

5 months ago

2 minutes

BSPK Clienteling Unveiled

How Luxury Retailers Are Building a 360° View

In this episode of Clienteling Unveiled, host Katie Tame sits down with Alexis from BSPK to explore one of the most powerful tools in modern luxury retail: the 360° customer view. What does it really take to create a unified client profile that goes beyond transactions? From CRM integration to real-time personalization, Alexis breaks down how forward-thinking brands are turning scattered data into relationship-driven retail—and why it’s the key to client loyalty in 2025. Whether you're a bout...

5 months ago

2 minutes

BSPK Clienteling Unveiled

From Click to Client: How Luxury Brands Are Turning Online Browsers into In-Store Buyers

Luxury retail is changing—and it starts long before the client walks into the store. In this episode of Clienteling Unveiled, host Katie Tame sits down with clienteling strategist Alexis to explore one of 2025’s hottest trends: Client-to-Store Commerce. Discover how leading luxury brands are using digital behavior, AI segmentation, and CRM intelligence to turn online browsers into high-value, in-person clients. 🔍 What you’ll learn in under 3 minutes: How online data is powering personalized b...

6 months ago

2 minutes

BSPK Clienteling Unveiled

The Future of Luxury Retail: Ethical Supply Chains and Consumer Trust

As consumer expectations evolve, brands are being held to higher standards—demanding more transparency in how products are sourced and produced. Tune in to discover: Why luxury consumers are prioritizing ethical practices and transparency. How technology, like blockchain, is transforming supply chain traceability. Tips for luxury retailers on building trust through transparency. The role of social media in shaping consumer expectations. Whether you're a retailer or just passionate about the...

6 months ago

2 minutes

BSPK Clienteling Unveiled

Why Secondhand Luxury Is a Clienteling Goldmine

In this quick episode of Clienteling Unveiled, Katie chats with Meiling about the booming secondhand luxury market—and what it means for clienteling. From shifting values to new opportunities in service and personalization, discover how forward-thinking brands are embracing resale to build stronger, more meaningful customer relationships. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysi...

7 months ago

1 minute

BSPK Clienteling Unveiled

Experiential Marketing: How Luxury Retail Is Becoming a Lifestyle

Luxury shopping is no longer just about products—it’s about experiences. In this episode of Clienteling Unveiled, Katie sits down with Alexis to discuss how experiential marketing is transforming high-end retail. From exclusive events to personalized in-store moments, luxury brands are redefining customer relationships. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK re...

7 months ago

2 minutes

BSPK Clienteling Unveiled

Au-delà des réductions : comment la personnalisation pilotée par l’IA redéfinit la fidélité client

Retailers, vous misez encore sur les réductions pour fidéliser vos clients ? Il est temps de voir plus grand. Grâce à l’IA, les retailers peuvent dépasser la fidélité transactionnelle et créer des liens plus forts et plus authentiques avec leurs clients. Prêt à pérenniser votre stratégie de fidélisation ? Écoutez dès maintenant ! 🔔 Abonnez-vous pour plus d’insights retail ! BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cut...

8 months ago

2 minutes

BSPK Clienteling Unveiled

The Future of Customer Loyalty: More Than Just Discounts

Retailers, are you still relying on discounts to retain customers? It’s time to think bigger. In this episode of Clienteling Unveiled, host Katie Tame sits down with Alexis to explore how AI-driven personalization is transforming customer loyalty. With the power of AI, retailers can move past transactional loyalty and create deeper, more meaningful connections with their customers. Ready to future-proof your customer retention strategy? Tune in now! 🔔 Subscribe for more retail insights! #Ret...

8 months ago

2 minutes

BSPK Clienteling Unveiled

Comment le commerce unifié booste la fidélisation client

Dans cet épisode de Clienteling Unveiled, notre hôte Claire reçoit Meiling pour explorer comment le commerce unifié transforme la fidélisation client. Découvrez comment des expériences fluides et personnalisées captivent les clients, éliminent les frictions et stimulent les ventes récurrentes. De l’exploitation des données en temps réel aux interactions omnicanales sans effort, Meiling partage les stratégies qui permettent aux marques de renforcer leurs relations clients et d’instaurer une fi...

8 months ago

3 minutes

BSPK Clienteling Unveiled

How Unified Commerce Drives Customer Retention

In this episode of Clienteling Unveiled, host Katie sits down with Meiling to discuss how unified commerce is reshaping customer retention. Learn how seamless, personalized experiences keep shoppers engaged, reduce friction, and drive repeat sales. From real-time data insights to effortless cross-channel interactions, Meiling breaks down the strategies that help brands build stronger customer relationships and foster long-term loyalty. If you’re looking to boost retention and turn shoppers in...

8 months ago

3 minutes

BSPK Clienteling Unveiled

Transformer le retail : commerce unifié et expérience en boutique

Découvrez comment le commerce unifié révolutionne le retail. En unifiant les canaux de vente, les marques offrent une expérience boutique plus fluide, fidélisent leurs clients et optimisent leur organisation. Un épisode riche en conseils. 🎧 BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out our Clienteling 101 page to learn more ...

9 months ago

4 minutes

BSPK Clienteling Unveiled

Transforming Retail: Unified Commerce and the In-Store Experience

Join us as we explore the transformative power of unified commerce with Alexis from BSPK. Discover how integrating sales channels can enhance the in-store experience, boost customer loyalty, and streamline operations. Tune in for actionable insights and real-world success stories. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail experience. Check out o...

9 months ago

4 minutes

BSPK Clienteling Unveiled

Les profils clients unifiés révolutionnent le retail

Dans cet épisode de Clienteling Unveiled, découvrez comment les profils clients unifiés révolutionnent le retail. Rejoignez Claire, et Meiling, pour discuter de la façon dont les profils enrichis et en temps réel permettent aux marques d’offrir une personnalisation à grande échelle, de renforcer la fidélité et de stimuler leur croissance. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysi...

9 months ago

2 minutes

BSPK Clienteling Unveiled

Unlocking the Power of Unified Customer Profiles

In this episode of Clienteling Unveiled, we explore how unified customer profiles are revolutionizing retail. Join host Alexis Dulin and BSPK’s VP of Sales, Meiling Fournier, as they discuss how enriched, real-time profiles enable brands to deliver personalization at scale, build loyalty, and drive growth. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysis, BSPK redefines the retail e...

9 months ago

2 minutes

BSPK Clienteling Unveiled

Mastering Year-End Sales and Loyalty

In this episode of Clienteling Unveiled, host Katie sits down with Meiling, a retail expert and clienteling advocate, to explore how brands can use clienteling strategies to drive year-end sales and create meaningful customer connections. Tune in for actionable insights and practical tips to elevate your retail game this holiday season. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analys...

10 months ago

2 minutes

BSPK Clienteling Unveiled

Stratégies pour booster vos ventes et fidéliser vos clients en fin d'année

Dans cet épisode de Clienteling Unveiled, l'animatrice Claire échange avec Meiling, experte en clienteling, sur la manière dont les marques peuvent tirer parti des stratégies de clienteling pour dynamiser leurs ventes de fin d'année et créer des liens authentiques avec leurs clients. Ce podcast regorge d’informations concrètes et de conseils pratiques pour vous aider à exceller dans vos ventes en période festive. BSPK is a leading innovator in retail technology, empowering businesses to th...

10 months ago

2 minutes

BSPK Clienteling Unveiled

Holiday Excellence: Mastering Customer Care

The holiday season is a make-or-break time for businesses, especially in luxury retail. In this episode, we explore the best practices for delivering exceptional customer care and resolving issues quickly. Join Katie and Alexis, as they discuss actionable strategies to ensure your brand stands out during the busiest season of the year. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightful analysi...

10 months ago

2 minutes

BSPK Clienteling Unveiled

Optimiser les relations clients pendant les fêtes

La période des fêtes de fin d'année est cruciale pour les entreprises, en particulier dans le secteur du retail de luxe. Dans cet épisode, nous explorons les meilleures pratiques pour offrir un service client exceptionnel. Découvrez des stratégies concrètes pour s’assurer que votre marque se distingue pendant la saison la plus animée de l'année. BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solutions and insightf...

10 months ago

3 minutes

BSPK Clienteling Unveiled

Clienteling and Gifting – How to Recommend the Perfect Gift

The holidays are here, and so is the pressure to find the perfect gift. In this episode of Clienteling Unveiled, Katie Tame sits down with Meiling Fournier, VP of Sales at BSPK, to discuss how clienteling can transform the holiday shopping experience. Learn how to: 🎁 Use customer insights to make personalized gift recommendations 🎁 Build trust and loyalty during the holiday season 🎁 Follow up post-holidays to maintain customer engagement Whether it’s suggesting thoughtful bundles or making gi...

11 months ago

2 minutes