In this episode of Clienteling Unveiled, host Katie sits down with Alexis to unpack the key trends transforming luxury retail in 2026. 📈 What’s inside: – Why global growth is slowing but still strong – How Gen Z and Millennials are redefining value in luxury – The rise of experiential retail and live commerce – Why AI-powered personalization is now a competitive necessity – Actionable strategies for sales associates and clienteling teams From immersive brand experiences to omnichannel client ...
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In this episode of Clienteling Unveiled, host Katie sits down with Alexis to unpack the key trends transforming luxury retail in 2026. 📈 What’s inside: – Why global growth is slowing but still strong – How Gen Z and Millennials are redefining value in luxury – The rise of experiential retail and live commerce – Why AI-powered personalization is now a competitive necessity – Actionable strategies for sales associates and clienteling teams From immersive brand experiences to omnichannel client ...
In this episode of Clienteling Unveiled, host Katie Tame sits down with Alexis from BSPK to explore one of the most powerful tools in modern luxury retail: the 360° customer view. What does it really take to create a unified client profile that goes beyond transactions? From CRM integration to real-time personalization, Alexis breaks down how forward-thinking brands are turning scattered data into relationship-driven retail—and why it’s the key to client loyalty in 2025. Whether you're a bout...
BSPK Clienteling Unveiled
In this episode of Clienteling Unveiled, host Katie sits down with Alexis to unpack the key trends transforming luxury retail in 2026. 📈 What’s inside: – Why global growth is slowing but still strong – How Gen Z and Millennials are redefining value in luxury – The rise of experiential retail and live commerce – Why AI-powered personalization is now a competitive necessity – Actionable strategies for sales associates and clienteling teams From immersive brand experiences to omnichannel client ...
