AI is changing healthcare, and Stanford Medicine is leading the charge.

In this episode, Box Chief Customer Officer Jon Herstein sits down with Dr. Mike Pfeffer, Chief Information and Digital Officer, and Dr. Todd Ferris, Deputy CIO at Stanford School of Medicine, to explore how Stanford is deploying AI at scale, from ambient scribing in patient visits to automating workflows in clinical trials.

Mike and Todd share lessons learned from integrating AI into healthcare environments, the cultural shifts that made it possible, and how they ensure trust and safety in every AI implementation. They explain how Stanford’s unique “firm” framework helps prioritize high-value, mission-aligned AI projects that deliver measurable outcomes.

Whether you work in health IT, operations, or strategy, you’ll take away key insights on how to move from experimentation to enterprise-scale AI with confidence.

Key moments:
(00:00) Meet the leaders behind Stanford Medicine’s AI strategy
(04:01) Automation vs. augmentation in clinical care and research
(08:26) Rolling out ambient scribes across the organization
(13:31) Faculty-driven demand for AI innovation
(18:53) Digitizing analog workflows in clinical trials
(24:45) How Stanford sets AI priorities with its “firm” framework
(30:57) Balancing innovation with trust, safety, and governance
(43:00) Predictive care and precision medicine powered by AI
(52:45) The future of personalized healthcare at Stanford

Baylor University is pioneering the AI revolution in higher education, accelerating everything from report generation to reshaping the future of security.

In this episode, Jon Allen, CIO & CISO of Baylor University, joins Box Chief Customer Officer Jon Herstein to discuss how Baylor balances cybersecurity with AI adoption, from improving workflows to enhancing collaboration. He also explores the challenges of data privacy, security, and preparing students for an AI-first future.

You'll learn about the future of AI in content management, how it’s being used to improve operational efficiency, and how to build a culture that champions both innovation and responsible AI use.

Key moments:

(00:00) Jon Allen’s dual role at Baylor University

(03:10) Defining what it means to be AI-first at Baylor

(07:00) Real-world examples of AI transforming workflows

(12:30) Leveraging AI to enhance collaboration and speed up operations

(18:00) Balancing cybersecurity with AI adoption in higher education

(24:00) The importance of education and transparency in AI adoption

(30:00) Managing data privacy and security challenges with AI

(36:00) Preparing students for an AI-first workforce

(42:00) The future of AI in higher education and content management

(48:00) How Baylor is evolving to support AI-driven innovation

(54:00) Closing thoughts on AI adoption, culture, and strategy in education

AI isn’t just improving property management,  it’s redefining how AMH serves 62,000 residents at scale.

In this episode, Philip Irby, CTO at AMH, joins Box Chief Customer Officer Jon Herstein live from BoxWorks 2025 to share how his team built a fully cloud-native platform to manage 62,000 single-family homes. He breaks down how AI drives leasing, maintenance, and communication and why success starts with a relentless focus on the resident.

From replacing legacy systems to deploying conversational AI for real-time support, Irby explains how AMH uses Box to manage unstructured content and scale personalized service across thousands of properties. Whether you're in proptech, operations, or enterprise IT, you’ll take away real lessons in modernizing platforms, integrating AI responsibly, and designing for end users.

Key moments:
(00:00) How AMH uses AI to scale resident experience
(03:15) Replacing legacy tools with Box as a single content platform
(07:30) ‘Let-yourself-in’ leasing and AI-powered customer journeys
(10:20) Meet “Amy”: The virtual agent handling 100% of inbound calls
(13:00) Automating maintenance intake with conversational AI
(17:30) Unifying structured and unstructured data with Box
(20:50) Using Box AI for contract reviews and HOA document search
(26:40) Advice on change management and AI adoption across teams
(30:00) Why discipline, not just technology, drives transformation

As AI continues to shape industries, Box is leading the charge with Intelligent Content Management, empowering businesses to work smarter and more securely.

In this episode, Ravi Malick, CIO at Box, joins Box Chief Customer Officer Jon Herstein to discuss how Box applies AI to optimize operations, enhance customer experiences, and drive innovation across the enterprise. Ravi also shares real-world examples of how AI is integrated into Box’s own workflows, like streamlining processes, automating tasks, and improving efficiency at scale.

Whether you’re in IT, HR, or another sector, you’ll learn how AI can be a game-changer for your business operations and how to integrate it into your organization for maximum impact.

Key moments:
(00:00) Ravi Malick’s path from CIO to leading AI innovation at Box
(03:10) Leveraging Box to enhance business processes
(07:00) Integrating Box with Salesforce and automating workflows
(10:15) AI-enhanced employee onboarding and faster ramp-up times
(13:40) Leveraging AI in legal contracts to manage metadata and risk
(23:45) Intelligent Content Management: How AI is transforming unstructured data
(36:45) Overcoming the challenges of AI sprawl and governance

As AI continues to revolutionize industries, Broadcom is at the forefront, using advanced AI tools to transform its operations and drive business growth.

In this episode, Stanley Toh, Head of Enterprise End-user Services and Experiences at Broadcom, joins Box Chief Customer Officer Jon Herstein to discuss how Broadcom is integrating AI across various functions. From customer support to employee experiences, they’re managing the challenges that come with AI adoption. 

Stanley shares how AI reshapes workflows, enhancing productivity and creating business value at scale. Whether you’re in IT, HR, or any other field, you’ll learn how to leverage AI to optimize operations and foster innovation.

Key moments:

(00:00) Broadcom's AI vision and Stanley Toh's role in driving innovation

(03:05) Why Broadcom is investing in AI and how it fits into business growth

(08:15) Broadcom’s governance framework for AI adoption

(13:45) Using AI to improve customer support and legal document management

(24:55) Addressing AI sprawl and balancing experimentation with risk management

(36:15) The importance of transparency and trust in AI applications

(41:20) The potential of AI in autonomous IT operations 

(45:40) Final thoughts on how CIOs can evaluate and implement AI tools effectively

With AI embedded into every aspect of its vast ecosystem, IBM is equipping its employees with powerful tools that enhance productivity, streamline workflows, and foster growth across the organization.

In this episode, Matt Lyteson, CIO of Technology Platform Transformation at IBM, joins Box Chief Customer Officer Jon Herstein to discuss how IBM is embracing AI to drive enterprise transformation. From enhancing everyday tasks to reimagining business workflows, Matt shares how they are integrating AI into every part of IBM's operations to empower over 280,000 employees to be more productive and efficient.

Key moments:
(00:00) Introduction to IBM's AI-first transformation

(07:30) Embedding AI into business operations and company culture

(15:00) Generative AI's role in automating business processes

(21:00) Scaling AI adoption and overcoming challenges

(27:30) IBM-Box collaboration: Integrating hybrid cloud and AI

(36:00) Improving user experience with AI-powered solutions

(50:30) Insights on AI, leadership, and the future of work at IBM

As AI rapidly reshapes financial services, LPL Financial isn’t just adapting. It’s leading the charge, equipping financial advisors with transformative, cutting-edge tools.

In this episode, Stephen Chien, Head of AI Advisor Solutions at LPL Financial, joins Box Chief Customer Officer Jon Herstein to discuss how LPL integrates AI into its advisor ecosystem. From saving time with AI tools, to fostering innovation at scale, Stephen shares insights on AI’s role in revolutionizing client service and business growth. Whether you’re in wealth management or any other sector, you’ll learn how to utilize AI to optimize operations, improve client interactions, and create a competitive advantage.

Key moments:
(00:00) The role of AI in wealth management and advisor empowerment
(03:12) How LPL Financial scales AI across its advisor network
(08:29) Leveraging AI for efficient client interactions and content management
(14:00) Ensuring compliance and data privacy in the age of AI
(18:52) How AI helps LPL advisors save time and boost productivity
(26:11) Challenges and opportunities of AI adoption in a regulated industry
(31:35) What’s next for LPL Financial

With generative AI reshaping industries, organizations face a pressing question: How do you power responsible and equitable adoption at scale?

In this episode, Kemal Badur, CTO of the University of Chicago, joins Box Chief Customer Officer Jon Herstein to share a pragmatic roadmap for integrating AI into a complex, decentralized academic institution. Explore what it takes to deliver secure, accessible, and impactful AI experiences, while respecting privacy, preserving intellectual property, and building trust across diverse stakeholders. Whether you’re in higher education or a global enterprise, you’ll gain firsthand insights on turning AI ambition into action.

Key moments to listen for:

(00:00) Why humility and transparency matter in AI leadership

(03:28) How to align AI with research, privacy, and academic values

(09:13) Building secure AI infrastructure with vendor partnerships

(13:08) Advice for scaling AI responsibly in a federated environment

(27:39) Why reliability matters more than creativity for agent-based AI

(31:22) What good governance looks like — without over-engineering

(43:31) Value, culture, and experience: defining success in AI transformation