As AI continues to shape industries, Box is leading the charge with Intelligent Content Management, empowering businesses to work smarter and more securely.

In this episode, Ravi Malick, CIO at Box, joins Box Chief Customer Officer Jon Herstein to discuss how Box applies AI to optimize operations, enhance customer experiences, and drive innovation across the enterprise. Ravi also shares real-world examples of how AI is integrated into Box’s own workflows, like streamlining processes, automating tasks, and improving efficiency at scale.

Whether you’re in IT, HR, or another sector, you’ll learn how AI can be a game-changer for your business operations and how to integrate it into your organization for maximum impact.

Key moments:
(00:00) Ravi Malick’s path from CIO to leading AI innovation at Box
(03:10) Leveraging Box to enhance business processes
(07:00) Integrating Box with Salesforce and automating workflows
(10:15) AI-enhanced employee onboarding and faster ramp-up times
(13:40) Leveraging AI in legal contracts to manage metadata and risk
(23:45) Intelligent Content Management: How AI is transforming unstructured data
(36:45) Overcoming the challenges of AI sprawl and governance