As AI continues to revolutionize industries, Broadcom is at the forefront, using advanced AI tools to transform its operations and drive business growth.

In this episode, Stanley Toh, Head of Enterprise End-user Services and Experiences at Broadcom, joins Box Chief Customer Officer Jon Herstein to discuss how Broadcom is integrating AI across various functions. From customer support to employee experiences, they’re managing the challenges that come with AI adoption. 

Stanley shares how AI reshapes workflows, enhancing productivity and creating business value at scale. Whether you’re in IT, HR, or any other field, you’ll learn how to leverage AI to optimize operations and foster innovation.

Key moments:

(00:00) Broadcom's AI vision and Stanley Toh's role in driving innovation

(03:05) Why Broadcom is investing in AI and how it fits into business growth

(08:15) Broadcom’s governance framework for AI adoption

(13:45) Using AI to improve customer support and legal document management

(24:55) Addressing AI sprawl and balancing experimentation with risk management

(36:15) The importance of transparency and trust in AI applications

(41:20) The potential of AI in autonomous IT operations 

(45:40) Final thoughts on how CIOs can evaluate and implement AI tools effectively