AI is changing healthcare, and Stanford Medicine is leading the charge.

In this episode, Box Chief Customer Officer Jon Herstein sits down with Dr. Mike Pfeffer, Chief Information and Digital Officer, and Dr. Todd Ferris, Deputy CIO at Stanford School of Medicine, to explore how Stanford is deploying AI at scale, from ambient scribing in patient visits to automating workflows in clinical trials.

Mike and Todd share lessons learned from integrating AI into healthcare environments, the cultural shifts that made it possible, and how they ensure trust and safety in every AI implementation. They explain how Stanford’s unique “firm” framework helps prioritize high-value, mission-aligned AI projects that deliver measurable outcomes.

Whether you work in health IT, operations, or strategy, you’ll take away key insights on how to move from experimentation to enterprise-scale AI with confidence.

Key moments:
(00:00) Meet the leaders behind Stanford Medicine’s AI strategy
(04:01) Automation vs. augmentation in clinical care and research
(08:26) Rolling out ambient scribes across the organization
(13:31) Faculty-driven demand for AI innovation
(18:53) Digitizing analog workflows in clinical trials
(24:45) How Stanford sets AI priorities with its “firm” framework
(30:57) Balancing innovation with trust, safety, and governance
(43:00) Predictive care and precision medicine powered by AI
(52:45) The future of personalized healthcare at Stanford