In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back. These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship. Presented by Narvar

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Jean-Marc Bellaiche, CEO at Parisian-based luxury department store, Printemps.. A trip to Paris is never complete without a stop by luxury department store, Printemps. Its first-ever store opened on Boulevard Haussmann back in 1865, where it still stands. Today, the iconic parisian department store remains a force of innovation. On this episode of The Interview Series, we talk to the company's chief executive officer, Jean-Marc Bellaiche. Together, they explore how Printemp’s innovation agenda has been accelerated in the last couple of years, with a new store in Doha, new services, and new customer experiences. We also discuss its evolving approach to omnichannel and Jean-Marc's views on successfully navigating culture and change management. Recorded at Shoptalk Europe.

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Peter Pernot-Day, Head of Global Strategy & Corporate Affairs at Chinese fast-fashion brand, Shein.. One of the world's fastest growing apparel retailers, Peter shares an insight into the brand's unique on-demand business model and its explosive growth, with rumours continuing to swirl about a potential flotation on the London Stock Exchange. Recorded at Shoptalk Europe.

In Focus | Digital in Retail. On the latest episode of our In Focus series, presented by Trust, we sit down in conversation with John Lewis Partnership head of personalisation and retail media, Tom Langley, Fortnum & Mason head of digital transformation, Sophie Cunningham, and Trust commercial director, Mike Dowson. Together, we discuss the strategies and essential techniques for maximising the impact of Digital Signage to boost engagement; and unlock greater return from investment. Recorded in-front of a live audience at Samsung KX in London Presented by Trust

The Interview | Host Karl McKeever sits down in conversation with Chris Lipari, Director of Product Innovation at HAVI. We explore the big challenges facing the QSR (Quick Service Restaurant) industry. From shifting consumer preferences, to the constant demand for innovation and efficiency. And discover how HAVI are helping leading names in QSR to navigate the complexities of supply and demand in this fast-paced industry. Presented by Kinaxis.

In Focus | Lightspeed Commerce. Channel connectivity is nothing new. Advanced automation is now everywhere. Combine the two, and sales channels will never look the same again. But what does total visibility and control over your inventory online orders and fulfilment look like. And just how do retailers (big and small) go about effectively streamlining and controlling their entire ecommerce ecosystem. Joining host Karl McKeever to discuss this, on our latest episode of In Focus, is Rick Kelley, CRO of multichannel software and order management software integration specialists, Linnworks, and Ed Bradley, CEO of VirtualStock - Europe’s largest Dropshipping and curated marketplace SAAS platform. Together, we explore why failure to embrace automation leaves retailers and partners vulnerable; how smaller multichannel retailers can better connect their business to multiple marketplaces; and the emerging solutions that will help to deliver a better experience for everyone - from supply chain to shoppers. Presented by Linnworks.

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Dawn Fichot, Head of Marketing North America for iconic British foldable bike manufacturer, Brompton Bicycles. From its humble beginnings in a South Kensington railway arch in 1975, Brompton has grown into an internationally renowned brand - famed for its ingenious design and impeccable craftsmanship. Despite the unfolding uncertainty faced by other sectors in retail over the past couple of years, Brompton has experienced an unprecedented surged in demand. Looking ahead, Brompton has big plans for the future with strategic growth in the US market a top priority. In this episode, we explore how this most British of companies is adapting its message to move in line with needs of the North American audience; the ways Brompton is leveraging digital solutions to track new consumers; urban change in the US; and why innovation and loyalty will always be Brompton’s obsession. Recorded at NRF 2024: Retail’s Big Show

In this episode of The Interview Series, host Karl McKeever sits down with Ian Bailey, Managing Director of Kmart Group Australia. With over 450 stores, Kmart Australia is the country’s number one performing general merchandise and apparel retailer, and one of the most trusted and loved brands in Australia and New Zealand. We explore how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer.

In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Isabelle Aberman, Global Retail Director for iconic global footwear brand, Camper. In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Isabelle Aberman, Global Retail Director of iconic footwear brand, Camper. Passionate about retail in all its forms, she joins us to discuss Camper’s unique approach to retail design, share the inside story of CamperLab and ReCamper, and to look ahead to what the future of retail holds for us all.

In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Eduardo Recio, Creative Director eCommerce & Retail, for leading Spanish multi-sport retail brand, Sprinter. We examine the story behind the retailer’s game-changing new retail concept, the key challenges that retailers in the sports sector face to deliver a winning customer experience, and look back on Eduardo’s own career retail—which first began here in the UK.

In this episode of The Interview Series, host Karl McKeever is joined by Andy Lawrence, VP of International of US-based athletic clothing brand, Vuori. Inspired by California’s active, coastal lifestyle, Vuori was founded in 2015. In September last year it launched into China, Hong Kong, Singapore, the Middle East, and Mexico, and opened its first UK store in London's Covent Garden. In this episode, we explore the story behind the SoCal brand, the key challenges that the athleisure sector (and many other DTC brands) face to ‘win’ with consumers, and the company’s secrets to serving up a successful international growth strategy.

In this episode, we bring you more highlights from World Retail Congress 2023. As the retail industry’s best and brightest gathered in Barcelona for the three-day event, we took to the stage to capture two live recordings. Host Karl McKeever is joined by Deloitte chief global economist, Ira Kalish, and Matahari Department Store CFO, Niraj Jain. Together, we discuss the economic headwinds that the industry is facing in 2023, and how retailers can create the financial foundation to deliver resilience and growth in the months ahead. Plus we are joined in conversation by Havaianas President EMEA, Guillaume Prou, to explore his company’s extraordinary brand journey and why investing in product innovation remains vital in the face of growing additional ‘distractions’ to the day job of retailing.

The Interview: The Estée Lauder Companies Inc.: In this episode, host Karl McKeever is joined by Ophelia Ceradini Vice President of Digital Technology and Innovation at The Estée Lauder Companies. Artificial intelligence and augmented reality are transforming the beauty shopping experience through seamless and omnichannel experiences. In our latest of episode of The Interview Series, recorded live in the heart of New York City during NRF 2023, Ophelia explains how, using technology to offer interactive, immersive, and sustainable solutions, brands in the beauty space are creating a solid foundation to solving consumer pain points and firming up loyalty and sales. Presented by Peak Technologies

Event Review - Shoptalk Europe 2023 - Ep03: in the final of our daily podcast episodes from Shoptalk Europe 2023 in Barcelona, host Karl McKeever picks his way through some of the highlights from Day Three at the event. We hear from some of the sharpest minds in retail, at some of Europe’s leading retailers and brands, as they discuss, debate and present the solutions that are redefining thinking… in an ever-shifting landscape. Coming up on this Day Two Event Review episode, we hear from the likes of adidas, Camper, SHEIN, Rituals, and more.

in the second of our daily podcast episodes from Shoptalk Europe 2023 in Barcelona, we pick our way through some of the highlights from Day Two at the event. Host Karl McKeever brings you highlights of what was on show (and discussed) during what was another busy day at Shoptalk Europe 2023. We hear from some of the sharpest minds in retail, at some of Europe’s leading retailers and brands, as they discuss, debate and present the solutions that are redefining thinking… in an ever-shifting landscape. Coming up on this Day Two Event Review episode, we hear from the likes of Groupe Printemps, Mars Wrigley, BP, Kingfisher, Sprinter, Coca-Cola… and more.

In this latest episode of The Retail Exchange podcast, host Karl McKeever brings you highlights from the first day of Shoptalk Europe 2023 in Barcelona. The event promises to unite Europe’s entire retail ecosystem. And the first day did not disappoint as retail leaders and some of the industry’s leading innovators came together to discuss and debate the trends that are shaping the industry… and present solutions that are providing a glimpse into what the future of retail might look like.

In this episode of The Retail Exchange podcast, host Karl McKeever brings you highlights from World Retail Congress 2023, as we pick our way through some of the topics, insights and conversations that are inspiring and challenging the retail ecosystem, and that interested us the most.

The Interview: Hollister Co. : In this episode of The Interview Series, host Karl McKeever is joined by Jacee Scoular, Snr Director Brand Marketing Strategy. at Hollister Co., Gilly Hicks and Social Tourist. Recorded live in the heart of New York City during NRF 2023, Jacee joins us to discuss why authenticity must lie at the heart of the building successful brand collaborations with content creators, the growing trend for purpose-driven retail, and how brands can stay in tune with their customers by acting in a way that is not only good for shareholders, but also good for the planet and for local communities. Presented by Peak Technologies

The Interview: IKEA : In this episode of The Interview Series, host Karl McKeever is joined by Seana Strawn, Head of Home Furnishing and Retail Design at IKEA US. For over 20 years she has personally been designing or leading teams who design home furnishing product and retail spaces for some of the biggest names in the industry. Most recently with IKEA US, Seana Strawn leads, among other things, the omnichannel sustainability customer communication and sustainability retail visual experience as IKEA develops toward their goal of being a fully circular company by 2030. In this episode, recorded live in the heart of New York City during NRF 2023, Seana joins us to discuss the need for retailers to place sustainability at the heart of strategic thinking, its growing influence on retail design and how, if done right at store level, the trend for resale can increase foot traffic with unique offerings, and boost customer loyalty. Presented by Peak Technologies

In this episode of The Retail Exchange podcast, host Karl McKeever brings you highlights from Retail Week Live 2023, as we pick our way through some of the topics, insights and conversations that are inspiring and challenging the retail ecosystem, and that interested us the most.