In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
All content for The Retail Exchange podcast is the property of The Retail Exchange podcast and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
The Interview: The Estée Lauder Companies Inc. VP Innovation & Technology, Ophelia Ceradini
The Retail Exchange podcast
30 minutes 12 seconds
2 years ago
The Interview: The Estée Lauder Companies Inc. VP Innovation & Technology, Ophelia Ceradini
The Interview: The Estée Lauder Companies Inc.: In this episode, host Karl McKeever is joined by Ophelia Ceradini Vice President of Digital Technology and Innovation at The Estée Lauder Companies.
Artificial intelligence and augmented reality are transforming the beauty shopping experience through seamless and omnichannel experiences. In our latest of episode of The Interview Series, recorded live in the heart of New York City during NRF 2023, Ophelia explains how, using technology to offer interactive, immersive, and sustainable solutions, brands in the beauty space are creating a solid foundation to solving consumer pain points and firming up loyalty and sales.
Presented by Peak Technologies
The Retail Exchange podcast
In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
