In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
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In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
The Interview: Kmart Australia Managing Director, Ian Bailey
The Retail Exchange podcast
29 minutes 45 seconds
1 year ago
The Interview: Kmart Australia Managing Director, Ian Bailey
In this episode of The Interview Series, host Karl McKeever sits down with Ian Bailey, Managing Director of Kmart Group Australia.
With over 450 stores, Kmart Australia is the country’s number one performing general merchandise and apparel retailer, and one of the most trusted and loved brands in Australia and New Zealand.
We explore how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer.
The Retail Exchange podcast
In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
