In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
All content for The Retail Exchange podcast is the property of The Retail Exchange podcast and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
The Interview: Printemps Chief Executive, Jean-Marc Bellaiche
The Retail Exchange podcast
33 minutes 34 seconds
1 year ago
The Interview: Printemps Chief Executive, Jean-Marc Bellaiche
In this episode of The Interview Series, host Karl McKeever is joined in conversation by Jean-Marc Bellaiche, CEO at Parisian-based luxury department store, Printemps..
A trip to Paris is never complete without a stop by luxury department store, Printemps. Its first-ever store opened on Boulevard Haussmann back in 1865, where it still stands. Today, the iconic parisian department store remains a force of innovation.
On this episode of The Interview Series, we talk to the company's chief executive officer, Jean-Marc Bellaiche. Together, they explore how Printemp’s innovation agenda has been accelerated in the last couple of years, with a new store in Doha, new services, and new customer experiences. We also discuss its evolving approach to omnichannel and Jean-Marc's views on successfully navigating culture and change management.
Recorded at Shoptalk Europe.
The Retail Exchange podcast
In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back.
These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship.
Presented by Narvar
